Experience

Fairmont Mara Safari Club

• Kenya
• Hospitality
• 1 - 100 Employee

• Massage Therapist

  • Jun 2017 - Present

  • Hygiene - Maintain a clean and neat spa. • Appointment booking & scheduling - Schedule all massage activities and therapy sessions. • Administration - Handle all administrative tasks in the spa. • Client scheduling - Maintain a full-time schedule for clients and provide excellent care and treatment. • Training & Orientation - Train colleagues, lead orientation for new staff and supervise activities in the spa. • Therapy program development - Meet with clients in person to discuss and develop therapy programs based on their individual needs • High guest reviews - Received exemplary ratings on performance in guest reviews. Show less



Estelle Beauty Parlor

• Massage Therapist

  • 2017 - 2017

  • Specialized Therapy - Provided specialized therapy including deep tissue and general Swedish massage. • Individualized treatment - Discussed with clients about their medical history and identified any stress related discomforts and/or pain in order to determine whether massage would be helpful. • Treatment plans development - Proposed and developed client treatment plans that specified type of massage to be applied. • Oil Blends Preparation- Prepared various oil blends for application on clients' skin and performed other treatment techniques and therapies. • Complementary aids - Used complementary aids, such as infrared lamps, wet compresses and ice, to promote clients' recovery, relaxation and well-being. • Client referral - Referred clients to other types of therapy and specialized treatment when necessary. Show less



Safaricom Company Limited

• Guest Relations Assistant (HR Intern)

  • 2016 - 2016

  • HR projects - Tracked progress, deadlines and priorities of all HR projects. • Documents preparation - Prepared and presented documents in Word, Excel and PowerPoint. • HR documents auditing - Proofread HR documents including audits, marketing information, and handbooks. • Pre-employment processes - Assisted in the management of pre-employment processes such as screening applications. • Employee database - Updated internal databases with new employee information such as contact details, family status and other employment forms. • Customer Service - Properly handled client requests through responsiveness, follow-up, and escalation Show less