Experience

Volunteers of America North Louisiana

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Communities in Schools Site Coordinator

  • Apr 2021 - Present

  • Manages the implementation of the Communities in Schools (CIS) model of integrating student services at Creswell Elementary School. • Manages a caseload of 40-50 students yearly and monitors the progress made while implementing the CIS model, focusing heavily on attendance, behavior, and course performance of each child on my caseload • Works closely with school administrators, staff, and teachers • Collaborates with volunteers, community partners, donors, and other organizations with a similar mission • Facilitates weekly tutoring sessions • Refers clients to other programs in our affiliate as needed, including our youth behavioral health program • Leads the development and implementation of individual student plans, provides school-wide services, and evaluates and reports effectiveness. • Leads and coordinates delivery of evidence-based services • Inputs data to monitor and gauge gradual progress, and documents interaction with each child and parent • Organizes class discussions and confidence-building activities that focus on social-emotional learning (SEL) to introduce children to the concept of developing a growth mindset • Closely observes students to identify needs • Evaluates needs within the school and the community in which the school is located, and prepares a support plan with school administrators to ensure that those needs are met for both the students and their families • Provides students with basic needs, including uniform clothes and school supplies, • Manages the weekly distribution of food items provided by the Food Bank of Northwest Louisiana’s Backpack Program, a program where participating students are given shelf-stable food on Friday afternoons.



First Horizon Bank

• Financial Services
• 700 & Above Employee

• Universal Banker

  • Oct 2019 - Apr 2021

  Formerly known as IBERIABANK • Built an ongoing professional relationship with new and existing commercial clients by providing timely follow-up regarding banking experience • Delivered exceptional client services on 50- 60 transactions daily while verifying a superior banking experience, resulting in customer satisfaction and retention • Guaranteed accurate and timely processing of transactions according to established operations policies and procedures • Verified 100% accuracy of client information and adhered to all policies • Acted as a subject matter expert for newly hired associates and encouraged utilizing best practices to achieve personal goals and exceed company expectations



GINGERBREAD HOUSE BOSSIER-CADDO CHILDREN'S ADVOCACY CENTER, INC.

• 1 - 100 Employee

• Forensic Interviewer

  • Jun 2019 - Sep 2019

  • Conducted 80+ taped interviews of children that experienced/witnessed multiple forms of abuse while verifying compliance with forensic policies and protocols established to guarantee accurate and valid data • Leveraged empathy and compassion to increase communication and obtained missing and questionable information resulting in 100% reporting accuracy • Partnered with a multi-disciplinary team of law enforcement and other internal and external providers to manage cases enabling parents to achieve court-ordered tasks



Capital One

• Egypt
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Branch Ambassador

  • Jul 2018 - Jun 2019

  • Responded to client inquiries while identifying critical transactional issues/discrepancies to provide viable solutions, maximizing customer satisfaction and valued feedback • Conducted due diligence and thorough verification of all relevant documents, which effectively prevented possible losses by negotiating forged and counterfeit documents • Maintained 100% accuracy and competency in processing bank transactions, settling, balancing, and reloading ATMs • Executed 60-70 transactions daily while adhering to bank policies and operational procedures to verify customer and bank assets’ safety and security • Cross-trained a team of 10 to oversee the ATM custodian initiatives



Louisiana Tech University

• United States
• Higher Education
• 700 & Above Employee

• Freshman Mentor

  • Jun 2015 - Feb 2018

  • Mentored 12-15 incoming first-year students attending the Bridge to Bulldog Program each summer and tracked student performance to meet benchmark goals. • Met goals to improve retention by bonding with students while providing success, study skills, and motivation strategies • Guided non-matriculated students on selecting a concentration and registering for required classes to satisfy their specific major curriculum • Drafted and presented different scheduling options to students to properly allocate time for classes, extra work, and free time • Counseled students and enabled them to overcome obstacles in the first year in college, adjust to the new chapter in their lives, and make proper choices to stay focused • Monitored nightly study group sessions