Experience

US Aviation Group

• United States
• Aviation & Aerospace
• 100 - 200 Employee

• Cabin Appearance Supervisor

  • Aug 2010 - Present

  ·Supervision of 30+ employees within Cabin Appearance division ·Ensure all cleaning procedures are being met and performed ·Document and hold discussion with employees ·Monitor performance of employees while on aircrafts ·Conduct one on one evaluations with Leads and Cabin Cleaners ·Perform some HR duties (Employee Disciplinary Action meetings, Verbal Correction Discussions) ·Manage all day-to-day operations of shift ·Ensure that operation is running smoothly ·Ensure there are no delays placed upon shift ·Collect admin paperwork from leads and ensure that paperwork is properly filled · Handle schedules for ALL shifts (Days, Swing, and Grave) ·Manage the inventory of supplies ·Audit aircrafts



CarsDirect.com

• United States
• Automotive
• 1 - 100 Employee

• Customer Care Supervisor

  • Nov 2006 - Aug 2010

  ·Supervision of 24+ employees within Customer Service Call Center ·Respond to customer requests via phone and/or email ·Record all pertinent information accurately ·Customize call center reports for each division ·Conduct one on one monthly evaluations ·Perform some HR duties (ADP ezLabor, Employee Counseling meetings, conduct interviews, and hire) ·Manage all day-to-day operations of call center divisions. ·Train/monitor customer service team representatives. ·Develop and maintain call center scripts. ·Ensure technology in call center is appropriate/adequate (phone systems, computers, and network). · Coordinate operations and reporting with partners, suppliers and offshore partners. ·Measure quality and performance of the department. ·Manage pre-quality control data management activities.