Pat Howell
Independent Insurance Agent at Health Insurance Associates Inc.- Claim this Profile
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Bio
Credentials
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National Social Security Analyst
The National Association of Registered Social Security Analysts (NARSSA)Mar, 2022- Nov, 2024
Experience
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Health Insurance Associates Inc.
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Insurance
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1 - 100 Employee
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Independent Insurance Agent
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Jul 2013 - Present
Health and life insurance Health and life insurance
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Touchmark
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United States
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Wellness and Fitness Services
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300 - 400 Employee
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Dining Room Coordinator
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Nov 2008 - Jul 2012
Great service to residents and guests, scheduling, hiring , training, billing, accounting, banquets, daily operations. Great service to residents and guests, scheduling, hiring , training, billing, accounting, banquets, daily operations.
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Dining Room Coordinator
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Nov 2008 - Jun 2012
Manage the Assisted Living and Independent Living dining rooms of a retirement village. Duties include: scheduling, hiring, training, budget control, customer service and billing of restaurant meals. Implemented an accounting system to help keep track of meal cards for all residents. Correlate records to insure proper billing at end of billing cycle. Manage the Assisted Living and Independent Living dining rooms of a retirement village. Duties include: scheduling, hiring, training, budget control, customer service and billing of restaurant meals. Implemented an accounting system to help keep track of meal cards for all residents. Correlate records to insure proper billing at end of billing cycle.
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House Manager
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Jan 2006 - Jan 2012
Supervised a floor staff of 25 and maintained quality from the kitchen in a destination eatery popular with celebrity clientele. Hired and trained all customer service personnel and helped develop and refine processes and procedures emphasizing highest standards of efficiency and service. Implemented various sales contests. Organized storage areas and improved record-keeping. Wrote the restaurant’s first service manual outlining best practices in service technique, guest service and… Show more Supervised a floor staff of 25 and maintained quality from the kitchen in a destination eatery popular with celebrity clientele. Hired and trained all customer service personnel and helped develop and refine processes and procedures emphasizing highest standards of efficiency and service. Implemented various sales contests. Organized storage areas and improved record-keeping. Wrote the restaurant’s first service manual outlining best practices in service technique, guest service and satisfaction, grooming standards. Managed banquet sales and supervised banquets. Assisted accountant with payroll and accounts payable. Show less Supervised a floor staff of 25 and maintained quality from the kitchen in a destination eatery popular with celebrity clientele. Hired and trained all customer service personnel and helped develop and refine processes and procedures emphasizing highest standards of efficiency and service. Implemented various sales contests. Organized storage areas and improved record-keeping. Wrote the restaurant’s first service manual outlining best practices in service technique, guest service and… Show more Supervised a floor staff of 25 and maintained quality from the kitchen in a destination eatery popular with celebrity clientele. Hired and trained all customer service personnel and helped develop and refine processes and procedures emphasizing highest standards of efficiency and service. Implemented various sales contests. Organized storage areas and improved record-keeping. Wrote the restaurant’s first service manual outlining best practices in service technique, guest service and satisfaction, grooming standards. Managed banquet sales and supervised banquets. Assisted accountant with payroll and accounts payable. Show less
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Restaurant Manager
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Jan 2007 - Jan 2010
Managed bar and restaurant in this South Pacific-themed, Jimmy Buffet atmosphere venue located on Silver Lake. Hired and trained staff, ordered food, liquor, wine and restaurant supplies. Managed labor budget. Managed bar and restaurant in this South Pacific-themed, Jimmy Buffet atmosphere venue located on Silver Lake. Hired and trained staff, ordered food, liquor, wine and restaurant supplies. Managed labor budget.
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Hillcrest Country Club
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United States
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Spectator Sports
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1 - 100 Employee
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Assistant Clubhouse Manager
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Jan 1996 - Jun 2006
Managed restaurant, bar, banquet areas, pool and 19th hole bar. Responsibilities Included - supervision, hiring and training and performance evaluation of a staff of 30. Managed budgets for labor, linen, china, silverware and uniforms. In charge of private special events (weddings, wakes, anniversary parties) and general reservations up to 600, including appropriate staffing, menu planning and floor maps. Planned and led training classes and menu tasting to enhance server knowledge and skill… Show more Managed restaurant, bar, banquet areas, pool and 19th hole bar. Responsibilities Included - supervision, hiring and training and performance evaluation of a staff of 30. Managed budgets for labor, linen, china, silverware and uniforms. In charge of private special events (weddings, wakes, anniversary parties) and general reservations up to 600, including appropriate staffing, menu planning and floor maps. Planned and led training classes and menu tasting to enhance server knowledge and skill. Marketed and managed club special events. Managed the Boise Open PGA event for 9 years, including arrangements for food and tables on the golf course, hiring a temporary staff of 60 and ordering supplies to serve crowds up to 15,000 for the 3 day event. Developed sales contests, setting cross and up selling goals for dining room service staff. Contests regularly increased sales by up to 20%. Received Excellence in Member Services award for 8 years. Wrote a comprehensive service manual for all aspects of restaurant guest services for the country club. Served on club member’s activity committee, assisting with planning and implementing major events including: “Blues on the Green,” “Martini Bash,” wine and art shows, and various banquets, buffets and approximately 50 weddings each year. Participated in numerous wine classes offered by distributors, developing a good working knowledge of wine and food pairing. Excellent budget management track record—under budget every year. Guest lecturer, “Art of Service,” College of Southern Idaho Culinary Arts program. Maintained and upgraded PAR lists for storage of restaurant, ballroom and kitchen areas. Show less Managed restaurant, bar, banquet areas, pool and 19th hole bar. Responsibilities Included - supervision, hiring and training and performance evaluation of a staff of 30. Managed budgets for labor, linen, china, silverware and uniforms. In charge of private special events (weddings, wakes, anniversary parties) and general reservations up to 600, including appropriate staffing, menu planning and floor maps. Planned and led training classes and menu tasting to enhance server knowledge and skill… Show more Managed restaurant, bar, banquet areas, pool and 19th hole bar. Responsibilities Included - supervision, hiring and training and performance evaluation of a staff of 30. Managed budgets for labor, linen, china, silverware and uniforms. In charge of private special events (weddings, wakes, anniversary parties) and general reservations up to 600, including appropriate staffing, menu planning and floor maps. Planned and led training classes and menu tasting to enhance server knowledge and skill. Marketed and managed club special events. Managed the Boise Open PGA event for 9 years, including arrangements for food and tables on the golf course, hiring a temporary staff of 60 and ordering supplies to serve crowds up to 15,000 for the 3 day event. Developed sales contests, setting cross and up selling goals for dining room service staff. Contests regularly increased sales by up to 20%. Received Excellence in Member Services award for 8 years. Wrote a comprehensive service manual for all aspects of restaurant guest services for the country club. Served on club member’s activity committee, assisting with planning and implementing major events including: “Blues on the Green,” “Martini Bash,” wine and art shows, and various banquets, buffets and approximately 50 weddings each year. Participated in numerous wine classes offered by distributors, developing a good working knowledge of wine and food pairing. Excellent budget management track record—under budget every year. Guest lecturer, “Art of Service,” College of Southern Idaho Culinary Arts program. Maintained and upgraded PAR lists for storage of restaurant, ballroom and kitchen areas. Show less
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Student
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Jul 2004 - Jul 2004
a 1 week class in product descriptions, selling techniques Management classes sponsored by Doubletree Riverside, Boise, ID - Management, Employee Relations, Managing Difficult Employees, Performance Evaluations Royce’s Private Club, Salt Lake City, UT – “Service That Sells” TIPS certified – alcohol awareness a 1 week class in product descriptions, selling techniques Management classes sponsored by Doubletree Riverside, Boise, ID - Management, Employee Relations, Managing Difficult Employees, Performance Evaluations Royce’s Private Club, Salt Lake City, UT – “Service That Sells” TIPS certified – alcohol awareness
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Assistant General Manager
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Jan 1987 - Jan 1996
Assisted with floor management and provision of superb guest service in this tennis club associated steakhouse. Collaborated with chef and pastry chef in developing new menu items. Managed daily liquor inventory, balancing sales and tills at the end of each shift. Hired, trained and scheduled servers, bus personnel and bartenders. Conducted employee training sessions and meetings. Trained staff in sales techniques and created and implemented numerous sales contests. Assisted with floor management and provision of superb guest service in this tennis club associated steakhouse. Collaborated with chef and pastry chef in developing new menu items. Managed daily liquor inventory, balancing sales and tills at the end of each shift. Hired, trained and scheduled servers, bus personnel and bartenders. Conducted employee training sessions and meetings. Trained staff in sales techniques and created and implemented numerous sales contests.
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Education
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1973 - 1976
Skyline High School
General, High School/Secondary Diplomas and Certificates
Community
