Experience

Platinum Bank

• United States
• Banking
• 1 - 100 Employee

• Assistant Office Manager/Operations Officer

  • Jun 2016 - Apr 2017

  Lakeland, Florida Area • Adheres and enforces all policies and procedures. • Oversee teller duties and assist on the teller line with customer transactions during peak times. • Completes various bank reports. Completes Office Self-Assessment on a monthly basis. • Encourage others to perform well and accepts feedback from others. • Assist with the overall day to day operations of the deposit areas of the bank. • Responsible for the delivery of exceptional quality service while adhering to corporate… Show more • Adheres and enforces all policies and procedures. • Oversee teller duties and assist on the teller line with customer transactions during peak times. • Completes various bank reports. Completes Office Self-Assessment on a monthly basis. • Encourage others to perform well and accepts feedback from others. • Assist with the overall day to day operations of the deposit areas of the bank. • Responsible for the delivery of exceptional quality service while adhering to corporate, regulatory and audit guidelines. Show less



BB&T

• United States
• Financial Services
• 700 & Above Employee

• Branch Banker III

  • Jul 2015 - Apr 2016

  Lakeland, Florida Area • Proactively initiate, develop & manage long-term, profitable relationships. • Deliver superior quality service in person & by phone such that client needs are positively met on a consistent basis. • Examined, evaluated, or processed loan applications.



Polk State College

• United States
• Higher Education
• 400 - 500 Employee

• Assistant Veteran's Coordinator

  • May 2012 - Jun 2015

  Winter Haven, FL • Prepare documents, organize and maintain documents in paper, and electronic filing system. • Assist veterans required documents which include DD214, Letter of Eligibility, and Certification letters.



Urban Trust Bank

• Banking Center Manager

  • Jun 2009 - Dec 2011

  Lake Wales, FL • Resolved customer complaints regarding sales and service. Conflict Management. • Planned & directed staffing, training, and performance evaluations to develop and control sales and service programs. • Reviewed operational records and reports to project sales and determine profitability. • Monitored customer preferences to determine a focus of sales efforts. • Planned, directed or coordinated the activities of workers in branches, offices. • Recruited, trained, and developed… Show more • Resolved customer complaints regarding sales and service. Conflict Management. • Planned & directed staffing, training, and performance evaluations to develop and control sales and service programs. • Reviewed operational records and reports to project sales and determine profitability. • Monitored customer preferences to determine a focus of sales efforts. • Planned, directed or coordinated the activities of workers in branches, offices. • Recruited, trained, and developed staff members. Show less



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Branch Manager

  • Oct 1998 - May 2009

  Lake Wales, FL • Established and maintained relationships with individual or business customers or provide assistance with problems these customers may encounter. • Recruited, trained, and developed staff members. • Networked within communities to identify and attract new business. • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. • Evaluated financial reporting systems, accounting or collection procedures, or investment activities and… Show more • Established and maintained relationships with individual or business customers or provide assistance with problems these customers may encounter. • Recruited, trained, and developed staff members. • Networked within communities to identify and attract new business. • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. • Evaluated financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions. • Resolved customer complaints regarding sales and service. Conflict Management. • Planned & directed staffing, training, and performance evaluations to develop and control sales and service programs. Show less



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Jan 1998 - May 2001

  Spring Hill, FL Provided exceptional customer service. Responsible for scanning items, applying coupons and promotional codes, checking prices, processing payments, and making change. Additional jobs duties often include bagging items, counting draw balances, greeting customers, and maintaining a clean store environment.