Experience

Modern Transportation Services

• United States
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• Director Of Recruiting

  • May 2021 - Present

  Tampa, Florida, United States



Quality Distribution

• United States
• Transportation/Trucking/Railroad
• 400 - 500 Employee

• Manager of Driver Retention

  • Jan 2013 - May 2021

  Tampa/St. Petersburg, Florida Area Responsible for designing and implementing a comprehensive driver outreach and recognition program focused on reducing driver turnover for Quality Carriers, Inc. Key Achievements: • In 2018 reduced potential turnover by 9.46%, resulting in a bottom line saving of $1.37m • In 2017 reduced potential turnover by 10.49%, resulting in a bottom line saving of $1.4m • In 2016 reduced potential turnover by 7.67%, resulting in a bottom line saving of $1.1m • In 2015, reduced… Show more Responsible for designing and implementing a comprehensive driver outreach and recognition program focused on reducing driver turnover for Quality Carriers, Inc. Key Achievements: • In 2018 reduced potential turnover by 9.46%, resulting in a bottom line saving of $1.37m • In 2017 reduced potential turnover by 10.49%, resulting in a bottom line saving of $1.4m • In 2016 reduced potential turnover by 7.67%, resulting in a bottom line saving of $1.1m • In 2015, reduced potential turnover by 4.35%, resulting in a bottom line savings of $715,000 • Developed 12-step “Touch Point” program designed as a corporate outreach initiative

• Manager, Driver Marketing & Recruiting

  • Oct 2005 - Dec 2012

  Tampa/St. Petersburg, Florida Area Responsible for directing a team of national recruiters and corporate based processors for QDI, the largest bulk freight carrier in North America with over $750 million in annual revenue, 100 terminals, 2800 drivers in the United States for Quality Carriers, Inc, QC Energy Resources as well as QC Canada. • Developed annual marketing and advertising plans with a budget of 3 million dollars • Using test & learn marketing effectively decreased cost per hire by 20% • Purview of… Show more Responsible for directing a team of national recruiters and corporate based processors for QDI, the largest bulk freight carrier in North America with over $750 million in annual revenue, 100 terminals, 2800 drivers in the United States for Quality Carriers, Inc, QC Energy Resources as well as QC Canada. • Developed annual marketing and advertising plans with a budget of 3 million dollars • Using test & learn marketing effectively decreased cost per hire by 20% • Purview of media purchasing, promotional advertising, branding & marketing • Spearheaded QC’s entry into digital advertising via industry specific job posting boards resulting in over 125 driver leads a week • Became first tank-truck company to successfully utilize social media for driver recruiting, reducing marketing spend by 13.7% • In January of 2011, became the first trucking company to integrate Microsoft Tag codes into recruiting efforts • In August of 2012, became the first trucking company to utilize a LBS, like Foursquare to drive leads for the recruiting effort • Rebranded QC’s image and presence at national trade shows providing increased traffic and hires • Established QC’s largest national cross promotional accounts including the US Army, IdleAire, ATBS, Healthy Trucker, US Legal Services, Rand McNally Intelliroute, Trucker Buddy, Wounded Warrior Project, Truckers Against Trafficking and Drive On Technologies • Operationally and financially responsible for QC’s Driver Recruiting department which hires over 1400 drivers a year • Responsible for all communications to QC’s roster of drivers • Introduced and implemented on-line application, including automated forms & digital signature capabilities, resulting in a 33% improvement in on-boarding time.

• SOP Specialist / Operations Trainer

  • Feb 2000 - Oct 2005

  Tampa/St. Petersburg, Florida Area As the companies first SOP Specialist, I was responsible for the documentation of instructions across all departments designed to achieve uniformity while improving efficiency. As an Operations trainer, I was responsible for training all terminal personnel across the US and Canada in the proper utilization of a third party logistics software suite. • Researched, wrote, and disseminated corporate policies and procedures aimed at improving the quality and linear flow of operations at… Show more As the companies first SOP Specialist, I was responsible for the documentation of instructions across all departments designed to achieve uniformity while improving efficiency. As an Operations trainer, I was responsible for training all terminal personnel across the US and Canada in the proper utilization of a third party logistics software suite. • Researched, wrote, and disseminated corporate policies and procedures aimed at improving the quality and linear flow of operations at all QDI sites • Trained field employees either on-site or via internet based technologies on all proprietary software as well as third party logistics, billing, satellite based navigation and reporting software • Developed and distributed training documentation utilizing effective delivery platform and document tracking • Created, implemented and maintained employee-training modules used at all QDI terminals and all “train-the-trainer” materials, including an on-line training library for staff at terminal locations • Assisted in the development of software used to integrate all aspects of the lifecycle of an order, including billing, dispatching, resource management, order fulfillment, and customer-driven order tracking • Elevation manager for logistics and communications issues that could not be resolved through standard Help Desk assistance



TransPlastics / Quality Distribution, Inc.

• Assistant Terminal Manager

  • May 1997 - Feb 2000

  East Rutherford, NJ Responsible for all assets of site and driver performance, including inventory management, ensuring maintenance and availability of equipment, business planning, logistics, and route planning, customer satisfaction and revenue generation. • Increased terminal revenue by 15% via reload and over-capacity opportunities • Reduced driver annual turnover to 20% by utilizing driver meeting, performance metrics and fair business practices • Established a 95% trailer and 91% tractor… Show more Responsible for all assets of site and driver performance, including inventory management, ensuring maintenance and availability of equipment, business planning, logistics, and route planning, customer satisfaction and revenue generation. • Increased terminal revenue by 15% via reload and over-capacity opportunities • Reduced driver annual turnover to 20% by utilizing driver meeting, performance metrics and fair business practices • Established a 95% trailer and 91% tractor utilization rate by creating an aggressive maintenance and wash schedule Show less