Customer Success Advisor

• Jul 2019 - Present

First point of contact for the client, Client Service Analyst at IQVIA is a multi task person who is accountable to deliver data and give support to customer.My challenge during first year was to understand the complex data process, integrate the full view of product and services at IQVIA and to become an expert in the different pharmaceutical market.What support me in my path was the learning methodology of 70-20-10. Learning by doing and taking each opportunity to discover a new process or product was a key for my success.Support to clients are very various from delivering data on time to explaining the data and sometimes help them to interpret the data. The relationship with customer is build thanks to regular face to face meeting and mainly conference call since the COVID.

Customer Service Officer

• Feb 2018 - Jul 2019

GSK is one of the market leader in pharmaceutical industry. I started to work as a Customer Service Officer at the Global Supply Chain in VaccinesI had the opportunity to manage a make to stock process for a key account. It gave me rapidly a global vision of the supply chain with regular contact with all stakeholders: E2E planner, demand manager, product flow, commercial department, regulatory affairs and quality department.I had also the pleasure to take part of the project order to ship. The goal was to analyse the possibility to improve the process from order to shipment. I could then add the role as logistic Coordinator in addition of my role as Customer Service Officer from September 2018 to Januray 2019.I currently work on the improvement of the process of key account management thanks to an automatized excell file. The improvement will spare 2 to 4 hours of workload a Week.

Customer Relation Team Leader

• Jan 2014 - Aug 2017

ENERCON Services Belgium is a company specialized in the maintenance of ENERCON wind turbine.With the development of the company but also the increase of request from customer, the department had also to grow and I took the position of Customer Relation Team Leader. I was simultaneously Customer Relation Coordinator and responsible of 3 persons. In addition of my role as coach, I was taking part to manager meeting to discuss about strategy.My success are:- Motivate an employee who was refused her promotion- Integrate a new colleague with change in the organization- Introduce and manage performance review- Create the department in Belgium from A to Z

Customer Relation Coordinator

• Sep 2010 - Aug 2017

ENERCON Services Belgium is a company specialized in the maintenance of ENERCON wind turbine.This position could be summarized as a recognition of all my skills and the next step in my career. It was a mix of business relation, customer service and of course technology. I developped among others new skills in project management, networking and collaboration. We were part of a big company with matrix organization but we were working as a SME in Belgium. This situation help me to have a global vision of a business.I started as Customer Relation Coordinator with ENERCON. The department was already developped in the headquarter in Germany but management wanted to put local person in place for the proximity with customer. I have then developped the belgium department from the beginning with the support of Managing Director.My success are:- Collaboration and networking with multicultural colleagues- Presentation and training SIP 4.0 (reporting tool in Saas)- Keep back trust of disappointed customer- Analyse of survey and improvement of customer satisfaction- Information session on customer’s concern- Development of a remote control for beacon- Improvement of process in the company (Customer planning improvement, use of meeting report, a newsletter on the fault of turbines, ...)

Customer Service Coordinator

• Feb 2010 - Aug 2010

Clyde Bergemann is a company specialized in the maintenance of industrial chimney.After a certain time looking for new challenges and waiting to continue my career, I made a temporary contract for 6 months where I could use my skills and learnings. In addition, I had the opportunity to discover a new technical environment. Clyde Bergemann is a company specialized in the maintenance of industrial chimney.After a certain time looking for new challenges and waiting to continue my career, I made a temporary contract for 6 months where I could use my skills and learnings. In addition, I had the opportunity to discover a new technical environment.

Sales Representative

• May 2009 - Sep 2009

Proximedia is a company specialized in web-development.When my contract with TD Williamson ended, I decided to follow a training in Sales Representative to develop my skills for my career. The training gave me the possibility to join Proximedia in order to make the move from theory to practice. I could then acquire experience in exploring market, managing a meeting face to face, negociating and conclude sales. Most of the contact that I had in the past was mainly by phone and e-mail. Proximedia is a company specialized in web-development.When my contract with TD Williamson ended, I decided to follow a training in Sales Representative to develop my skills for my career. The training gave me the possibility to join Proximedia in order to make the move from theory to practice. I could then acquire experience in exploring market, managing a meeting face to face, negociating and conclude sales. Most of the contact that I had in the past was mainly by phone and e-mail.

Customer Service Officer

• May 2008 - Aug 2008

Customer Service - Key account

• Aug 2006 - May 2008

Bia Overseas is a company specialized in import-export for civil engineering in Africa.It represents mainly the brand Komatsu but it delivers also generator set.As a continuation of Demimpex, I was on top of my role due to the similarity. I became fastly integrated even if I had to adapt my skills to civil engineering. Bia Overseas is a company specialized in import-export for civil engineering in Africa.It represents mainly the brand Komatsu but it delivers also generator set.As a continuation of Demimpex, I was on top of my role due to the similarity. I became fastly integrated even if I had to adapt my skills to civil engineering.

Customer Service - Key Account

• Sep 2000 - Aug 2006

Demimpex is a company specialized in import-export mainly of 4WD for Africa. I started as Commercial Assistant in the spare parts department to evolve to the position of Key Account.I developped my first technical skills in this role and I started to learn car egnineering.Thanks to my technical side I took responsability of IT as IT Assistant. I was the link between internal request and IT Consultant. With the evolution of my level of knowledge, I became the trainer for the starter and student.

Logistic Assistant

• Mar 1999 - Jul 2000

Pantochim is a company that produces intermediate chemical product (solvent, plasticizer...) to be use in the detergent, paint, adhesive and other lubricant production. Pantochim was my first professional experience as an employee at logistic department where I had to manage a huge stress. It was very helpfull to manage further complex situation all along my career. Pantochim is a company that produces intermediate chemical product (solvent, plasticizer...) to be use in the detergent, paint, adhesive and other lubricant production. Pantochim was my first professional experience as an employee at logistic department where I had to manage a huge stress. It was very helpfull to manage further complex situation all along my career.