Experience

Gilbert Mechanical Contractors, LLC

• United States
• Construction
• 1 - 100 Employee

• IT Systems Administrator

  • Mar 2023 - Present



RSM US LLP

• United States
• Accounting
• 700 & Above Employee

• Associate Managed IT Services at RSM US LLP

  • Oct 2021 - Mar 2023



ACS American Construction Source

• United States
• Construction
• 1 - 100 Employee

• SENIOR IT SUPPORT SPECIALIST

  • Jun 2020 - Aug 2021

  Department-wide layoff Aug. 10th, 2021, with USLBM acquiring ACS. Department-wide layoff Aug. 10th, 2021, with USLBM acquiring ACS.



Cray Inc.

• United States
• Information Technology & Services
• 200 - 300 Employee

• Systems Administrator III / Lead

  • May 2014 - Mar 2020

  Provide comprehensive technical support for company with 2,000 employees, working with a team of up to 6 to increase security and productivity with less downtime. • Recognized as the “go-to” for complex technical issues / escalations; research incident tickets and talk to techs about end user situation, following through to 95+% resolution rate. - Research, identify, document, and track trends to save time and maximize productivity. - Coach technicians as needed to address recurring issues. • Assisted with to transition to Office 365 (from on premises exchange), alleviating security concerns, reducing system maintenance. - Concurrently assisted with transition to Intune mobile management platform, devising environment and directing policy management. • Serve as Salesforce administrator, troubleshooting at help desk—updates, hardware, and managing self-service requests. • Onboard new hires and monitor group owners as gatekeeper for efficient account management, ensuring optimal security of restricted government data. • Instrumental in self-service software policy enforcement, putting together software packages for both PCs and Apple Macs. • Earned 2 promotions during tenure based on thoroughness and a proactive approach to fixing software and hardware issues by interacting with production floor in between tickets. Show less



PDS Tech Commercial, Inc.

• United States
• Staffing and Recruiting
• 400 - 500 Employee

• Configuration Technician / IT Technical Lead

  • Aug 2012 - Mar 2014

  • PDS (Technology Consultants), Eagan, MN Configured new PC’s with Windows 7 for customers, applying Quest KACE and SCCM Imaging to Dell, HP, and Lenovo hardware; monitored asset management / allocation. • Mayo Clinic Health System (through PDS), Eau Claire, WI Served as team lead on Windows 7 migration project, applying systems set up to proper security groups, meeting all timelines / expectations through organization / structure while providing hardware support / general desktop support, troubleshooting application errors. Show less



Benefit Plan Administrators of Eau Claire, Inc.

• United States
• Insurance
• 1 - 100 Employee

• System Administrator

  • Jan 2012 - Aug 2012

  Offered desktop support for Windows XP and Windows 7 / Dell and HP systems and network support for 28 end users (25 local / 3 remote). • Introduced ticketing system for help desk to track and trend incidents / strengthen asset management, resulting in ~80% improvement in customer satisfaction scores. Offered desktop support for Windows XP and Windows 7 / Dell and HP systems and network support for 28 end users (25 local / 3 remote). • Introduced ticketing system for help desk to track and trend incidents / strengthen asset management, resulting in ~80% improvement in customer satisfaction scores.



SGI

• United States
• Computer Hardware
• 500 - 600 Employee

• Hardware Technician

  • Apr 2010 - Apr 2011

  Performed troubleshooting and repair of SGI XE series servers as well as Rackable products; set up / tore down SGI UV systems; installed OEM OS, (RedHat, SUSE 10 and 11, Windows Server 2008), gained Hi-Pot experience. Performed troubleshooting and repair of SGI XE series servers as well as Rackable products; set up / tore down SGI UV systems; installed OEM OS, (RedHat, SUSE 10 and 11, Windows Server 2008), gained Hi-Pot experience.



Teksetra

• United States
• Information Technology & Services
• 1 - 100 Employee

• Lead Set Up Technician

  • Apr 2008 - Dec 2009

  Installed and imaged new end user equipment and re-imaged older equipment; installed and configured new servers and new switches, covering a 3-state area. Installed and imaged new end user equipment and re-imaged older equipment; installed and configured new servers and new switches, covering a 3-state area.



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Specialist

  • Sep 2008 - Nov 2009

  Set up and installed new and re-deployed equipment; backed up and re-imaged client PCs, troubleshooting technical issues-—both hardware and software. Set up and installed new and re-deployed equipment; backed up and re-imaged client PCs, troubleshooting technical issues-—both hardware and software.