Experience

Twerlo

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Account Management and Client Success

  • Aug 2022 - Present

• Operation Quality Control Manager

  • Jan 2022 - Nov 2022

  - Gaining an understanding of the client's needs and requirements and communicating them and the quality standards to the production teams.- Devising ways to improve the manufacturing process to ensure higher-quality goods.- Devising, improving, and reviewing new specifications and procedures for products or processes, and training staff to use them.- Setting the requirements for raw materials from suppliers and monitoring their compliance.- Supervising inspectors, technicians, and other staff members and providing guidance.- Ensuring legal obligations are followed and ensuring compliance with regulatory bodies and with health and safety guidelines.- Overseeing product development procedures to identify any deviations from quality standards.- Inspecting the final output, comparing it to the requirements, and approving or rejecting the final products.- Keeping accurate documentation and performing statistical analysis.- Gaining feedback from the clients, attending meetings, submitting reports, and assisting external auditors and inspectors.



fetchr

• United Arab Emirates
• IT Services and IT Consulting
• 400 - 500 Employee

• Client Relations Team Manager

  • Apr 2020 - Oct 2021

  - Building long-term relationships with key clients. - Ensured the accuracy of monthly and quarterly reports. - Set up monthly meetings with clients and answered client inquires. - Monitored client accounts and identified possible issues. - Coordinates meetings with the product committee, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task. -Ensure that my team is engaged actively in client satisfaction through superior quality of support and solution-oriented approach. - Develop client support agents and nurture an environment where they can excel through encouragement.

• Client Relationship Team leader

  • Jan 2018 - Mar 2020

• Client Support Coordinator

  • Jan 2017 - Dec 2017

• IB/OB CSR

  • Jan 2016 - Dec 2016



Xceed

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Back Office Executive -du Account - Consumer & Enterprise - GSM & Fixed - Billing/Non Billing

  • Jan 2014 - Dec 2015

• CSR - du Account - Consumer & Enterprise Fixed FO

  • Nov 2013 - Dec 2014



Starware VAS Company

• Telecommunications
• 1 - 100 Employee

• Telesales Representative

  • Jan 2013 - Oct 2013