Experience

Debexpert

• United States
• Financial Services
• 1 - 100 Employee

• AVP of Lender Relations

  • Sep 2023 - Present

  United States

• Lender Relationship Manager

  • Jul 2022 - Sep 2023

• Lender Relationship and Portfolio Acquisition Manager

  • Jul 2022 - Sep 2023

  Delaware, United States



Midland Credit Management, an Encore Capital Group Company

• United States
• Financial Services
• 700 & Above Employee

• Group Manager

  • Sep 2020 - Jun 2022

  Gurugram, Haryana, India Process Improvement · People Management · Training · Skill Development · Communication

• Associate

  • Feb 2017 - Aug 2020

  Gurugram, Haryana, India Arrange for repayment or establish repayment schedules, based on customers' financial situations. Advise customers of necessary actions and strategies for debt repayment. Locate and monitor overdue accounts, using computers and a variety of automated systems. Answer customer questions regarding problems with their accounts. Record information about financial status of customers and status of collection efforts. Trace delinquent customers to new addresses Receive… Show more Arrange for repayment or establish repayment schedules, based on customers' financial situations. Advise customers of necessary actions and strategies for debt repayment. Locate and monitor overdue accounts, using computers and a variety of automated systems. Answer customer questions regarding problems with their accounts. Record information about financial status of customers and status of collection efforts. Trace delinquent customers to new addresses Receive payments and post amounts paid to customer accounts. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers



Convergys

• Sr. Specialist Customer Care Representative

  • Feb 2014 - Feb 2017

  Gurugram, Haryana, India Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing… Show more Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers Show less