Pasha Pejman

Technology Operations Support Engineer at Traditions Health
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Contact Information
us****@****om
(386) 825-5501
Location
Atlanta Metropolitan Area
Languages
  • Spanish Professional working proficiency
  • Persian Native or bilingual proficiency

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Credentials

  • CompTIA A+
    CompTIA
    Nov, 2021
    - Nov, 2024
  • Georgia Real Estate License
    Georgia Real Estate Commission
    Apr, 2021
    - Nov, 2024

Experience

  • Traditions Health
    • United States
    • Hospitals and Health Care
    • 400 - 500 Employee
    • Technology Operations Support Engineer
      • May 2022 - Present

      • Setup, configuration, repair, moves/add/changes, and integration of new and existing computing hardware, software, networking, telecommunications, and other computer-related technologies and peripherals • Install, test, and maintain equipment such as installing routers & switches to run wireless networks • Setup, configuration, repair, moves/add/changes, and integration of new and existing computing hardware, software, networking, telecommunications, and other computer-related technologies and peripherals • Install, test, and maintain equipment such as installing routers & switches to run wireless networks

  • Homestead Hospice & Palliative Care
    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • IT Support Specialist
      • Jan 2021 - May 2022

      • Key responsibilities include provide day-to-day technical support to employees for network infrastructure and internal systems software and hardware; installing, configuring and troubleshooting desktop systems, servers and enterprise systems; maintaining passwords, data integrity, end user configurations and file system security for the user computing environment; and recommending hardware and software solutions, including new acquisitions and upgrade • Key responsibilities include provide day-to-day technical support to employees for network infrastructure and internal systems software and hardware; installing, configuring and troubleshooting desktop systems, servers and enterprise systems; maintaining passwords, data integrity, end user configurations and file system security for the user computing environment; and recommending hardware and software solutions, including new acquisitions and upgrade

  • Delta Air Lines
    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Office 365 Support Specialist
      • Jul 2019 - Jan 2020

      • Assisted internal end users with migration of office applications and mailboxes from exchange services to the O365ProPlus package and exchange online cloud

    • Information Technology Technician
      • Jan 2018 - Jun 2019

      • Focused on effective incident creation, documentation, escalation, and resolution• Prevented technology-related flight delays by working swiftly and collaboratively with support groups as needed, and created records of recent flight delays that included root causes• Supported 80,000 internal employees plus external vendors via phone and real-time chat• Consistently recognized for resolving challenging technical issues in a timely and cost-effective manner by analyzing, identifying, and diagnosing faults using established processes and procedures• Maximized efficiency by regularly utilizing and contributing to a knowledge base covering Delta’s hardware and software Show less

  • MSP Construction LLC
    • United States
    • Residential Building Construction
    • Computer Technician
      • Oct 2010 - Jul 2013

      • Provided remote technical support for internal clients with email, network and connectivity issues• Supported remote desktop printing including managing and installing printer drivers • Fill in for in-house IT services as needed, installing new desktop systems for developers, project managers, and quality assurance team members• Maintained up-to-date knowledge of all company products and service procedures

    • Assistant Project Manager
      • Aug 2008 - Sep 2010

      • Assisted the Project Director responsible for the overall planning, coordination, and control of construction projects from inception to completion aimed at meeting client requirements• Acted as the point of contact between clients and contractors throughout a project to ensure the timely completion of projects • Worked with Builder Trend (client management software) for scheduling, budgeting, and time sheets

Education

  • Georgia State University
    Bachelor's degree, Biology, General

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