Experience

Blue Strawberry Event Caterers

• United Kingdom
• Events Services
• 1 - 100 Employee

• General Manager

  • Jun 2022 - Present



Bulgari Hotels & Resorts

• Italy
• Hospitality
• 100 - 200 Employee

• Guest Services Manager & Chief Concierge

  • Sep 2021 - May 2022

  BVLGARI Resort Dubai, a beautiful boutique hotel with 101 rooms, 20 villas, and 177 Residences (flats and penthouses), is one of the most expensive and luxurious properties in EMEA. As a Guest Services Manager & Chief Concierge, I am leading the Guest Service team (1 Guest Services Supervisor / 10 bellmen / 4 Doormen), the Concierges (1 Concierge Supervisor / 2 Senior Concierges / 3 Concierges / 1 Junior Concierge), the Valet team (1 Supervisor / 12 parking attendants), and the Transportation desk (1 Supervisor / 5 drivers / 1 car wash attendant)Part of the team that won the Dubai Quality Award 2020.

• Assistant Front Office & Guest Relations Manager

  • Apr 2021 - Sep 2021



The Standard Hotel

• United States
• Hospitality
• 300 - 400 Employee

• Guest Relations Manager

  • Jan 2020 - Nov 2020

• Concierge Supervisor (Pre-Opening team)

  • Jun 2019 - Jan 2020

  Part of the pre-opening team



The Ned

• United Kingdom
• Hospitality
• 500 - 600 Employee

• Concierge Supervisor

  • Dec 2017 - Jun 2019

  - Supervise a team of 2 Junior concierges, 1 Head Bellman and 16 Bellmen/Doormen- Promote the hotel and our services to people working in/for/with the hospitality industry - Build partnership with local companies (restaurant, shops, tour companies, other hotels) to guarantee our guests and members the very best experience in The City / London and VIP access to premium events

• Guest Relations Associate (Pre-Opening team)

  • Mar 2017 - Dec 2017

  Part of the pre-opening team from March 2017 - May 2017. - Assist the GR Manager to write and implement SOP's (pre-opening task)- Welcome and train the new starters of the department- Coordinate the check in of VIPs by allocating, inspecting and creating special set up in the rooms, maintaining communication with Reception, Room Service, Housekeeping, Kitchen for the delivery/set up of amenities- In charge of the pre-arrival experience (assist with hotel reservations, special itinerary and requests)- In charge of the showaround for VIPs (resident and non-residents)- In charge of the post departure follow-up (reply to VIP feedback and manage the hotel complaints)



W Hotels

• Hospitality
• 700 & Above Employee

• Welcome Desk Associate & Departmental Trainer

  • Jan 2016 - Mar 2017

  Non-traditional luxury accommodation with innovative design - 192 rooms and suites. My job responsibilities were (but not limited to): - greet, assist & amaze guests throughout their W experience - manage rooms allocation (VIPs, upgrades, upsells...) - run and audit daily reports - promote the loyalty program and hotel events to our guests - draft and implement SOP's to improve the Welcome Office efficiency - keep the team engaged and motivated by creating incentives for the department - welcome and train the new starters about brand standards and procedures



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Human Resources Coordinator

  • Jan 2015 - Jul 2015

  - Creation and promotion of social events / Active participation to it - Management of trainees (being in contact with the schools, recruitment, helping trainees for internship report or student dissertation...) - Direct assistance to the HR Director (expense reports, editing contracts, setting annual objectives for the Hotel with the HR team, managing training planning for employees, doing monthly closings, editing job postings, managing recruitment websites and platforms, being in charge of job applications, participation to recruitment interviews, welcoming new employees...) - Assistance for legal reports (communication with the Unions, building up files for annual training subsidies, keeping updated with the Social Security organization and temping agencies ...)