Event Attendant

• Apr 2022 - Present

• Proficient in directing guests to their seats, managing crowds, and ensuring a safe and enjoyable experience for all attendees. • Worked well under pressure and maintained a professional attitude in a fast-paced and crowded environment like hockey games, concerts and comedy shows. • Proficient in directing guests to their seats, managing crowds, and ensuring a safe and enjoyable experience for all attendees. • Worked well under pressure and maintained a professional attitude in a fast-paced and crowded environment like hockey games, concerts and comedy shows.

Front Desk Agent

• May 2023 - Present

• Greeting guests with a warm and friendly demeanor, facilitating smooth check-in and check-out processes, verifying reservations, and ensuring accurate billing and payment transactions. • Providing excellent customer service to guests by promptly addressing their inquiries, concerns, and requests, both in person and over the phone, in a professional and courteous manner. • Handling reservations, room assignments, and cancellations efficiently, while optimizing room occupancy and ensuring proper room availability. • Offering local area knowledge and assisting guests with recommendations for dining, entertainment, tourist attractions, transportation, and other services. Show less

Customer Service Desk Associate

• Jun 2021 - Jul 2023

• Provided exceptional customer service by greeting and assisting customers with inquiries, returns, and exchanges, and resolving any issues in a timely and professional manner. • Utilized problem-solving skills to address customer complaints, defuse tense situations, and find effective solutions to meet their needs even when dealing with conflicting demands and limited resources. • Trained new associates on customer service procedures, company policies, and point-of-sale systems, but also learning from them as they bring their unique perspectives and experiences to the team. Show less

French Language Instructor

• Nov 2019 - Feb 2020

Trekking Guide

• Feb 2019 - Jan 2020

• Led trekking groups through remote regions of Nepal, ensuring their safety and enjoyment of the trek. • Communicated (both in English and French) effectively with clients and staffs and maintained positive relationships with clients and colleagues. • Provide detailed information about the geography, culture, and history of the areas being explored, trekking techniques, safety procedures, and environmental concerns. • Led trekking groups through remote regions of Nepal, ensuring their safety and enjoyment of the trek. • Communicated (both in English and French) effectively with clients and staffs and maintained positive relationships with clients and colleagues. • Provide detailed information about the geography, culture, and history of the areas being explored, trekking techniques, safety procedures, and environmental concerns.