Pasan Jayatilake

Information Technology Engineer at Dellogistics International (Private) Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Auckland, Auckland, New Zealand, NZ
Languages
  • English Native or bilingual proficiency

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Credentials

  • Graduate member
    Engineers Australia
    Jan, 2014
    - Nov, 2024
  • Graduate member
    Institute of professional engineers, New Zealand
    Jan, 2013
    - Nov, 2024
  • AWS cloud practitioner
    Amazon Web Services (AWS)
  • Cisco Certified Network Associate Cloud (CCNA-Cloud)
    Cisco Networking Academy

Experience

  • Dellogistics International (Private) Limited
    • Sri Lanka
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Information Technology Engineer
      • Jan 2018 - Present

       Manage helpdesk requests efficiently for optimal business support.  Handle hardware and software installations and troubleshooting, encompassing laptops, monitors, printers, and meeting room equipment.  Problem-solving s and workload prioritization by collaboration with the team.  Conduct laptop upgrades through Windows deployment and software installation on new and existing computers.  Training and mentoring teams on service delivery and maintaining clear communication.  Identify recurring issues and work with relevant teams to implement preventive measures and enhance product functionality.  Implementing emerging technologies, and best practices to improve support services.  Educating employees on basic IT-related tasks, software usage, and preventive measures to minimize technical challenges.  Analyse complex technical issues and escalate to higher-level support or obtain external supplier services for further investigation and resolution.  Maintain accurate records operation, technical solutions provided, and follow-up actions.  Generate reports summarizing common technical issues and their resolutions for the improvement of support processes. Show less

  • EML Consultants
    • Environmental Services
    • 1 - 100 Employee
    • Project Engineer
      • Jan 2014 - Dec 2017

       Managing mobile and web application development projects from concept to delivery Collaborating with cross-functional teams to introduce innovative engineering technology solutions for clients having environmental management system issues, resulting cost reduction, process optimization, and improved product performance. Conduct research and case studies related to the assigned project and submit proposals.  Presenting the IT software solutions to potential customers Maintaining customer relations, service after delivery  Configure, deploy, and relocate desktops, laptops, prints, CCTV and other related devices.Projects: Integration of new technologies to municipal wastewater treatment plants Web application for monitoring reforestation projects Mobile application, Eco Force for involving the public of Sri Lanka in reporting environment adverse events for authorities. Show less

    • Trainee Engineer
      • Jun 2013 - Dec 2013

       Software development and maintenance of client software systems relevant to environment management systems Supporting clients to diagnose software, networking, or hardware issues of waste treatment plant management systems Support to configure, deploy, and relocate desktops, laptops, prints, CCTV and other related devices.Projects: Building a mobile based environment e-learning system using flutter framework and dart programming language to support both android and apple platform. Show less

Education

  • The University of Auckland
    Bachelor of Engineering - BE, Electrical and Electronics Engineering
    2008 - 2013
  • University of Maryland Baltimore County
    Agile project management
    2023 -
  • Alison CPD platform
    Diploma in software project management, Alison CPD platform 2020
    2020 -
  • Udemy
    Flutter Mobile Development
    2019 -

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