Experience

New York City Department of Investigation

• United States
• Law Enforcement
• 100 - 200 Employee

• Deputy Inspector General

  • Jan 2023 - Present



NYC Department of Corrections

• Astoria, NY

• Director of Policy & Procedure

  • Dec 2019 - Jan 2023

  Oversee policy and procedure unit within the NYC Department of Corrections. Draft new policy as well as amend and archive current departmental policy. Maintain all policies including directives, operations orders, command level orders, executive orders, emergency response operations and management manual, handbooks, and rulebooks for the department. Lead a team of policy writers and auditors, while managing intra-agency workflows to ensure all policies are up to date and comply with the current Laws and Standards set forth by the city, state, and federal regulatory bodies. Respond to any internal and external queries on policy issues. Liaise with stakeholders to ensure that policies are accurate and match Departmental procedures and processes while concentrating on minimizing human rights abuses observed inside NYC prisons. Assess training needs based on job analyses, career trajectories, and annual performance reviews; provided policy formulation, planning, and budgeting training to management. Selected Contributions: · Built and transformed all policy documents into a new digital policy management system · Audited facility policies for all 18 DOC facilities to ensure that the records management methodology is in place. · Identified the need for skills development and delivered effective training and mentoring to staff with a keen focus on improving overall employees’ performance and efficiency. · Confirmed crew deliver safe working practice, save life/property in extremely dangerous circumstances, and protect public/environment by delivering exceptional guidance to crew and concluding incidents safely. · Monitored project delivery progress to maintain and ensure quality and compliance. Show less



New York City Department of Housing Preservation and Development

• Renewables & Environment
• 1 - 100 Employee

• Deputy Director of Enhanced Review

  • Dec 2017 - Dec 2019

  Oversaw the Enhanced Review Unit and administered an efficient labor compliance program for key stakeholders, while ensuring compliance with Federal, State, and City standards. Investigated fraud while delivering technical help to owners, developers, contractors, and subcontractors about regulatory compliance. Reviewed certified payroll filings to assess compliance with prevailing wage schedules and conducted interviews to verify data. Investigated worker complaints and allowed the suspension of payments awaiting settlement of wage restitution and other labor breaches. Worked extensively with other State and Federal law enforcement authorities. Appraised and monitored bids and RFP materials. Reviewed contracts and aided in generating compliance riders. Coached and developed team to improve performance as per key business metrics. Planned, implemented, and evaluated the unit's investigations and delivered reports to senior management for informed decision-making. Selected Contributions: · Assisted with the restitution of more than $4 million for construction workers. · Represented the Department throughout litigation processes. · Oversaw the implementation of a project from conception to completion within schedule and financial restriction · Developed an operational strategy that included goals and objectives aligned with the organization's strategic orientation. · Established a positive, safe, and healthy workplace in compliance with all applicable laws and regulations. · Implemented a performance evaluation system for the unit to improve employee motivation. Show less



NYC HRA - Child Support Enforcement

• NYC

• Executive Director

  • Feb 2016 - Mar 2017

  Supervised four unit Directors and approximately sixty clerical, analytic, and investigative personnel. Analyzed the Department's Business Units and produced the necessary metrics and analytics to accomplish performance objectives. Executed several quality control projects within each business unit. Performed root cause analysis to develop and improve systems, processes, controls, and procedures that reduced risks. Provide generalist HR support across all aspects of the employee life cycle to help resolve and advise managers on HR-related issues and policies. Recruited, interviewed, and selected technical staff to promote the organization's mission. Facilitated HR processes by scheduling new recruit orientation, guiding onboarding, and explaining paperwork needs. Made recommendations for new security measures to eliminate fraud and identity theft. Created policy and procedure documents for the build and implementation of a data warehouse. Selected Contributions: · Trained all OCSE partners on Child Support Enforcement and Snapshot while serving as the training coordinator. · Contributed to the simplification of investigative procedures to swiftly execute background checks and assure court-readiness of cases. · Established a positive, safe, and healthy workplace in compliance with all applicable legislation. Show less



New York City Department of Health and Mental Hygiene

• Greater New York City Area

• Supervisor - eVital Operations

  • Jun 2013 - Feb 2016

  Created a $14 million eVital platform for NYC Birth and Death certificates. Owner of project artifacts needed to assist company operations, COOP planning, training, and system deployment. Developed UAT use cases, training manuals, job-aids, training end-users, and operational readiness documents. Provided progress updates and eVital business practices to the assistant commissioner. Developed standards for fraud prevention, security, regulatory compliance, data quality, digital archiving, and record management. Supervised 10 people, including the vendor's business analysts. Oriented new director on bureau procedures. Trained stakeholders (Hospitals, Clinics, Nursing Homes, Birthing Centers, Funeral Homes, and OCME). Coordinated UAT and PUG. Interacted with technical, functional, and management workers successfully. Show less



AIG

• Intelligence Analyst

  • Mar 2010 - Jun 2013

  Delivered consistently high levels of analytical support for documentation and management of databases. Responsible for ensuring the protection of AIG employees and assets worldwide. Tracking and establishing security procedures of AIG employees traveling globally. Prepared background searches and investigative reports. Created spreadsheets, PowerPoint presentations and created Country Security Reports, Business Assessment Reports and Security Assessment Reports. Multitasked with various departments as assigned, coordinating efforts on special projects. Liaised between executive management and staff. Developed time lines and coordinated logistics for events. Represented the AIG Corporate Security Department at multiple corporate functions. Show less