Operations Analyst

• Sep 2022 - Present

As part of the Data Operations team, my current duties encompass: • Taking active part in the release of products to customers. • Developing and delivering regular BAU, ad hoc reports and data feeds for clients. • Creating and submitting regular internally-driven reports, used for management processes within the company, or externally focused as part of the company's marketing collateral. • Investigating data issues and running queries from internal databases using SQL. • Developing bespoke FastStats-based models for clients and application of statistical methods to large volumes of variable-quality data using different software packages. Show less

Supervisor

• Sep 2018 - Sep 2022

Worked for the Commercial and Catering Services department of the University of Aberdeen. My responsibilities included: • Implementing established business strategy, assigning roles and tasks to dedicated team members based on strengths and abilities, • Managing workflow and ensuring employees are aware of their responsibilities and delegated tasks, • Monitoring team productivity and providing performance evaluations, constructive feedback, mentorship, and discipline as needed, • Ensuring compliance with Health & Safety policies and Food Standard regulations, • Identifying and implementing positive changes in cost reduction and waste elimination, • Meeting organizational goals with optimal use of workforce and available resource, • Receiving and tracking employee and customer complaints, and resolving problems, • Serving as a medium of communication between employees and senior management. Show less

Business Analyst

• Sep 2021 - Oct 2021

I completed an Industry Training programme for a German Consulting company. During my time here, I had the opportunity to familiarise myself with the Business Analyst role, gain industry understanding and relevant experience. I was part of a team in which my key responsibilities included conducting research, compiling, and presenting findings to assessors and assigned mentors. I worked on and completed a number of assessed projects centred on: • Stakeholder analysis, • Company positioning and Macroeconomic research, • Financial performance evaluation and Strategic Planning. Show less

Supervisor

• Aug 2017 - Apr 2018

I was an employee of the charity organisation 'Inspire Ventures' as a member of the Café Coast & Meeting Rooms team, a licensed café and conferencing venue. My responsibilities were to: • Manage venue reservations and organise Business meeting rooms for clients, • Establish team member roles, delegate responsibilities, oversee employee work and provide guidance and training for new staff • Manage personal and employee efforts to deliver the highest quality of service possible, • Ensure safe environment and suitable levels of engagement for volunteers with learning impairments, • Address client complaints and resolve issues. Show less

Team Leader

• Mar 2016 - Jul 2017