Partiban Paidaiya
Business Development Manager at Ultima Markets- Claim this Profile
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English Professional working proficiency
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Malay Professional working proficiency
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Tamil Native or bilingual proficiency
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Indonesian Professional working proficiency
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Vietnamese Limited working proficiency
Topline Score
Bio
Credentials
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Financial Markets
Yale UniversitySep, 2023- Nov, 2024 -
Business Analysis Foundations
LinkedInSep, 2022- Nov, 2024 -
Entrepreneurship Foundations
LinkedInSep, 2022- Nov, 2024 -
An Effective Leader's Guide to Time Management
EnsparkFeb, 2021- Nov, 2024 -
COACHING YOUR TEAM TO HIGHER PERFORMANCE
HRDF - Human Resources Development Fund MalaysiaFeb, 2021- Nov, 2024 -
PROJECT MANAGEMENT BASICS
HRDF - Human Resources Development Fund MalaysiaFeb, 2021- Nov, 2024 -
Customer Experience: Journey Mapping
LinkedInJul, 2020- Nov, 2024 -
Design Thinking: Customer Experience
LinkedInJul, 2020- Nov, 2024
Experience
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Ultima Markets
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Financial Services
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1 - 100 Employee
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Business Development Manager
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Jun 2023 - Present
- Building and maintaining strong relationships with clients Globally. - Providing support to clients with account opening and maintenance - Ensuring compliance with all relevant regulations and company policies - Meeting monthly KPIs for trading volume and net deposit - Maintaining accurate records of all client interactions - Working closely with other departments within the company to ensure a seamless client experience. - Building and maintaining strong relationships with clients Globally. - Providing support to clients with account opening and maintenance - Ensuring compliance with all relevant regulations and company policies - Meeting monthly KPIs for trading volume and net deposit - Maintaining accurate records of all client interactions - Working closely with other departments within the company to ensure a seamless client experience.
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CFD Trader and MIB
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Jan 2021 - Present
1. Trading CFD in MT4 and MT5 2. Holding and trading cryptocurrency with crypto brokers 3. Analyzing the CFD market, especially XAUUSD and major currency pairs 1. Trading CFD in MT4 and MT5 2. Holding and trading cryptocurrency with crypto brokers 3. Analyzing the CFD market, especially XAUUSD and major currency pairs
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PERSOLKELLY
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Singapore
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Human Resources Services
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700 & Above Employee
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Associate Consultant
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Dec 2022 - Mar 2023
- Design and implement an overall recruiting strategy. - Develop and update job descriptions and job specifications. - Perform job and task analysis to document job requirements and objectives. - Prepare recruitment materials and post jobs to appropriate job boards/newspapers/colleges etc. - Source and recruit candidates by using databases, and social media for respective stakeholders. - Screen candidates' resumes and job applications. - Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within the schedule. - Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes - Monitor and apply HR recruiting best practices - Provide analytical and well-documented recruiting reports to the rest of the team and superiors. - Act as a point of contact and build influential candidate relationships during the selection process. - Build strong relationships with clients/stakeholders/entities. Show less
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Agoda
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Singapore
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Software Development
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700 & Above Employee
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Accommodation Service Specialist
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Nov 2021 - Nov 2022
-Educate partners on the use of the extranet, manage availability on site -Handle support tickets & calls from Partners and Market Management team with the highest integrity and quality -Optimize content to maximize conversion -Prepare reports as necessary -Participate in market and competition research (if required) -Share and seek out best practices and knowledge -Accountable for meeting individual KPIs and team goals and following procedures -Promoting supplier self-service support and maintenance. -Increase operational efficiencies and revenue within the team, and improve inter department workflows -Improve Net Promoter scores/ Satisfaction Scores from accommodation partners Show less
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Startek Malaysia
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Malaysia
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IT Services and IT Consulting
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300 - 400 Employee
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Team Leader cum Senior Customer Service Specialist
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Dec 2018 - Nov 2021
-Provide good communication to customers and internal division bookings and ensure reporting to CS HOD for any critical matter or failure cases or disputed/delayed cases. -Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution -Contribute to team effort by accomplishing related results as needed -Manage large amounts of incoming calls, tickets, and chats via Freshdesk and Freshchat. -Provide excellent business partners' experience to the clients by solving and assisting them in various problems such as contractual issues, revenue issues, reconciliation issues, and tech issues. -Achieve monthly target based on KPI and SLA -Act as trainee RTFM - Leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization and coaching when necessary Show less
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Hiap Tong Corp Ltd
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1 - 100 Employee
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Workshop Coordinator
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Apr 2018 - Nov 2018
-Coordinating logistical and financial matters for the workshop -Fulfilling reporting requirements -Providing intellectual leadership -Generate PO/DO and submitted -Assigned the jobs to the team for finishing the job before the deadline -Weekly meeting with clients -Maintain Employee and Heavy machinery data -Renew licensed for a crane with MOM follow the SAP guidelines -Routine checklist the crane maintenance with the workshop manager -Conduct Toolsbox meeting with SSO Show less
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Singtel
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Singapore
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Telecommunications
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700 & Above Employee
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D2D Sales Executives
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Dec 2016 - Apr 2018
-Actively seeking out new sales opportunities through cold calling and Face to Face promoting -Setting up meetings with potential clients and listening to their wishes and concerns. -Answering queries, offering advice and introducing new products -Achieve monthly target based on KPI and SLA -Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. -Provide an Excellence customer experience Show less
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Education
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2021 - 2025
Open University Malaysia
Bachelor's degree, Business Administration and Management, General -
2010 - 2014
SMK TMN PASIR PUTIH
GCE O LEVEL, Engineering Science
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