Experience

senzcraft

• India
• Software Development
• 1 - 100 Employee

• CEO and Co-Founder

  • Nov 2021 - Present

  Bengaluru, Karnataka, India



Cargill

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Associate Director - Automation, Intelligent Automation Lead EMEA & APAC

  • Nov 2018 - Oct 2021

  Bangalore It was a great journey at Intelligent Automation COE as part of Cargill Digital Labs, partnering with amazing leaders and change agents across Cargill. Some key outcomes that I will cherish - - The automation program grew 10X in value and number of projects during this time - Grew to a truly global, federated model with enterprises and shared services - Launched strategic high value programs while also facilitating ideation at scale - Expanded from RPA only to Intelligent… Show more It was a great journey at Intelligent Automation COE as part of Cargill Digital Labs, partnering with amazing leaders and change agents across Cargill. Some key outcomes that I will cherish - - The automation program grew 10X in value and number of projects during this time - Grew to a truly global, federated model with enterprises and shared services - Launched strategic high value programs while also facilitating ideation at scale - Expanded from RPA only to Intelligent automation, laying foundations for fit for purpose AI and NLP platform development, balancing buying and developing in-house While keeping an eye on .. - Outcomes. Creating value. Focusing on the process. - Doing the right automation. Saying no to automation when another right fit solution exists. - Doing automation the right way. Learning through failures. - Driving change, taking teams along. Advocating, coaching, helping. Show less



Servion Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Vice President, Emerging Technologies and New Market Offerings - Analytics and AI

  • Jan 2017 - Sep 2018

  Bengaluru Area, India Practice Leader, Emerging Technologies and New Service Offerings * Framed a digital CX transformation story for BFSI, Telcos & Retail – drove automation (AI & RPA), digital channel engagement, up-sell cross sell, NPS improvements * Strategized, defined & launched new service offerings for Digital CX transformation leveraging emerging technologies, worked with global sales teams to launch offerings across geographies and drive pipeline & sales * Launched Conversational Commerce… Show more Practice Leader, Emerging Technologies and New Service Offerings * Framed a digital CX transformation story for BFSI, Telcos & Retail – drove automation (AI & RPA), digital channel engagement, up-sell cross sell, NPS improvements * Strategized, defined & launched new service offerings for Digital CX transformation leveraging emerging technologies, worked with global sales teams to launch offerings across geographies and drive pipeline & sales * Launched Conversational Commerce (self-service and speech enabled applications backed by AI driven by NLP) covering multiple channels, Customer Journey Analytics and Interaction Analytics practices * Launched partnerships with select industry players for the new service offerings; worked with each to build competencies and define GTM Business Consulting, Digital CX Transformation * Crafted Consulting Automation Assessment & ROI Calculation framework covering Back-Office (Robotic Process) & Front Office (Cognitive Process) Assessment * Led consulting engagements working with CXOs to accomplish objectives around CX improvement, drive revenue increase, cost reduction and drive an automation agenda

• Associate Vice President, Corporate Strategy and Head, Financial Planning & Analysis

  • Dec 2014 - Dec 2016

  Chennai Area, India Corporate Strategy Initiated and contributed to discussions at Executive Committee and Board around strategic repositioning of the company in a fast changing market disrupted by technological advancements and consumer behavior changes, identifying strategic initiatives and new investments to steer the company in a new direction • Worked with various market research firms to gather market data to identify industry trends and opportunities and used these insights to plan for… Show more Corporate Strategy Initiated and contributed to discussions at Executive Committee and Board around strategic repositioning of the company in a fast changing market disrupted by technological advancements and consumer behavior changes, identifying strategic initiatives and new investments to steer the company in a new direction • Worked with various market research firms to gather market data to identify industry trends and opportunities and used these insights to plan for diversifying the revenue base • Worked with multiple Strategic Business Units (SBUs), spanning Asia Pacific, Europe & Middle East and North Americas, to craft three year strategic business plans • Streamlined the annual planning process and deepened the planning process with focus on quality of revenue, profitability by line of business and better cost management Head, Financial Planning and Analysis Spearheaded setting up the FP&A organization to assist the CEO and the Executive team to make decisions based on trends in business performance • Defined key metrics for measuring business performance and created framework for capturing and reporting them • Published monthly MIS, prepared Executive Committee presentations and quarterly investor presentations • Analyzed Business model and benchmarked against industry which led to changes in organizational structure • Led operational reviews for SBUs covering sales pipeline, project delivery, gross margins, SG&A expenses

• Associate Vice President, Business Consulting

  • Apr 2014 - Mar 2015



Indian Institute of Management, Bangalore

• India
• Higher Education
• 700 & Above Employee

• MBA Student - Executive Post Graduate Program in Management (1 Year Full-Time) at IIM, Bangalore

  • Apr 2013 - Mar 2014

  Bangaon Area, India IIMB truly provided a foundation for "holistic learning" during EPGP. Seminars, Events, Discussions with people from different walks of life from arts to commerce allowed one to look at life from myriad perspectives; Classes on "How to lead a fulfilling life" taught us how to bring and maintain a balance in life and keep positive energy flowing; Being elected as a placement committee member and managing the placement process was a lesson in building relationships and managing stakeholders and… Show more IIMB truly provided a foundation for "holistic learning" during EPGP. Seminars, Events, Discussions with people from different walks of life from arts to commerce allowed one to look at life from myriad perspectives; Classes on "How to lead a fulfilling life" taught us how to bring and maintain a balance in life and keep positive energy flowing; Being elected as a placement committee member and managing the placement process was a lesson in building relationships and managing stakeholders and expectations; hosting and supporting a startup event allowed a glimpse into the startup landscape in India and brought me in touch with so many talented individuals trying to do something new and make an impact Areas of specialization during my MBA at IIM Bangalore: • Strategy - Competitive Strategy, Corporate Strategy, Strategic Leadership, Mergers and Acquisitions, Platform Mediated Networks • Marketing - Business to Business Marketing, Services Marketing and Management • Advanced analytics and modelling (predictive and prescriptive) - Regression, Markov chain based Customer loyalty and churn management, Linear programming based operational optimization etc Show less



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Managing Consultant

  • Sep 2005 - Feb 2013

  Kolkata Area, India and US "Change" and "Challenge" would describe my stint at IBM. Thanks to an encouraging set of leaders that I worked with, I was entrusted with roles that were challenging, tested my abilities and prepared me for higher roles; every dimension of my work changed - nature of work, people I was working with, thinking and approach to work, everything! Key areas of work at IBM: • Marketing Strategy and Business Development in developed and emerging markets for IT services • Project and… Show more "Change" and "Challenge" would describe my stint at IBM. Thanks to an encouraging set of leaders that I worked with, I was entrusted with roles that were challenging, tested my abilities and prepared me for higher roles; every dimension of my work changed - nature of work, people I was working with, thinking and approach to work, everything! Key areas of work at IBM: • Marketing Strategy and Business Development in developed and emerging markets for IT services • Project and Program Management of $15 million TCV portfolio of multiple complex Design-Build projects and Application Maintenance Services (AMS) projects • Consultative selling to Senior Client Leadership (CXO/VP/Director) covering Digital Channel Transformation, Customer Engagement, Business Intelligence (BI) & Analytics and Enterprise Transformation Show less


Tata Consultancy Services
• India
• IT Services and IT Consulting
• 700 & Above Employee
• IT Analyst

  • 2001 - 2005