Experience

Times of India

• India
• Newspaper Publishing
• 500 - 600 Employee

• Technical Support Specialist

  • Nov 2020 - Present

  Working with the company as a DSE L1 or L2 at Regional Office Ahmedabad also Provide Remote support for Remote Location and Production Office. - Managing and Maintaining Company System/Network all IT related infrastructure and Support for Windows, Mac, Office 365, SCCM, Antivirus Exchange Server, Active Directory Domain, SAP, Adobe all Software’s Bunch. - Monitoring Network Utilization, server Utilization and Peer To Peer Line in Production Hours.(In Night ) - Working quickly and effectively to take action against requests and incidents of escalated issues.Provide 2nd Level Support and Monitor incident management queue. - Drive Nationally or Regionally IT Related Activity Weekly or Monthly(Windows Built Upgrade, IT Asset Verification, Installation and Updating of Software ) - Provides Support for Times Group In House software Like Timescap, Bits, My HR, CCI, QPrint, QuarkXPress, salesforce, Global Protect, Net-scope, VPN, Mobile pass.



Team Computers

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Nov 2020 - Present

  Working with the company as a DSE L1 or L2 at Regional Office Ahmedabad also Provide Remote support for Remote Location and Production Office. - Managing and Maintaining Company System/Network all IT related infrastructure and Support for Windows, Mac, Office 365, SCCM, Antivirus Exchange Server, Active Directory Domain, SAP, Adobe all Software’s Bunch. - Monitoring Network Utilization, server Utilization and Peer To Peer Line in Production Hours.(In Night ) - Working quickly and effectively to take action against requests and incidents of escalated issues.Provide 2nd Level Support and Monitor incident management queue. - Drive Nationally or Regionally IT Related Activity Weekly or Monthly(Windows Built Upgrade, IT Asset Verification, Installation and Updating of Software ) - Provides Support for Times Group In House software Like Timescap, Bits, My HR, CCI, QPrint, QuarkXPress, salesforce, Global Protect, Net-scope, VPN, Mobile pass.



Endeavor Careers Pvt. Ltd.

• India
• Higher Education
• 100 - 200 Employee

• Information Technology Executive

  • Oct 2018 - Present

  Working with the company as an IT Support Engineer in the H.O IT department. - Provide Support in Troubleshooting for Windows, Mac & IT Hardware. - Manage all IT infrastructure of Computer Lab (server-client) & Company. - Testing Marketing and HR software and Network Testing of 22 other Company’s centers. - Check Company’s online website and online mock test portal daily. - Communicating with Developer and gives review about bugs and Error which are Face in Online Mock Test Portal and Working For the same. - All IT Asset Management of Company also Vendor Management & obtaining quotation from vendors and hardware procurement preferred. - Gives support too remotely and to all 19 Remote Locations.

• Information Technology Executive

  • Oct 2018 - Nov 2021