Experience

eCIFM Solutions Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jan 2022 - Present

• Infrastructure Consultant

  • Jun 2014 - Jul 2022

  Over 6 years of work experience in IT and ERP domain. The experience spans across multiple business transformation programs, technical upgrade as well as operational support initiatives.Install , configure and upgrade base Tririga systems.• Manage TRIRIGA Projects from inception to closure: allocate resources, coordinate with Product Owner, Database, Architect, Applicationand Support Teams to implement project within scheduled time and budget.• Design and implement Disaster Recovery policies for clients.• Support system operations: Manage client instances of the application. Perform routine backup and recovery as necessary. Performproblem resolution and troubleshooting• Directly working with IBM’s L2 and L3 on support cases opened for clients• Coordinate internal and external vendors/partners (Technical and non-Technical). Conduct Project Status Update meetings to trackissues across teams, provide solutions and provide status update report to senior management.• Manage project roadmap, backlog grooming and prioritize team work based on project goals/ deadlines• Outline strategies User Acceptance Testing (UAT) and Systems Integration Testing (SIT)• Work on the appmon tool Dynatrace to measure the performance of production instances• Prepare SOPs and guidelines for the team• Work with the sales team to prepare responses for RFPs for potentially new clients• Provide customers and partners with TRIRIGA Technical Support• Provide technical leadership, mentorship and offshore co-ordination• Translate business requirements into process/system impacts and functional requirements• Collaborate with Business and IT Partner teams to develop business process and rules. Show less



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• ASE

  • Sep 2012 - May 2014



Defence Research and Development Organisation

• Defense and Space Manufacturing
• 700 & Above Employee

• Trainee

  • Apr 2011 - Jun 2011