Experience

Trustiu

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Advisor

  • Mar 2022 - Present

  • Enhancing business processes - including general operations, sales, and marketing • Outreach to markets across the EU, UK, and Americas • Delivering outstanding support to global clients • Helping define key goals for growth opportunities • Enhancing business processes - including general operations, sales, and marketing • Outreach to markets across the EU, UK, and Americas • Delivering outstanding support to global clients • Helping define key goals for growth opportunities



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Operations Consultant

  • Oct 2020 - Mar 2022

  • Working with various businesses - offshoring solutions, real estate, startups - to improve processes in operations • Created brand guidelines to develop brand voice and content procedures • Improved sales funnels to establish proper client communication as well as agent practices • Optimised CRMs to fit client needs • Working with various businesses - offshoring solutions, real estate, startups - to improve processes in operations • Created brand guidelines to develop brand voice and content procedures • Improved sales funnels to establish proper client communication as well as agent practices • Optimised CRMs to fit client needs



SitePoint

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Sales Operations Consultant

  • Oct 2019 - Oct 2020

  • Optimised core sale processes to enable future growth and scaling • Introduced tools and procedures to streamline the sales process • Ran core infrastructure to ensure positive changes made • Created new sales pipelines with emails and automation • Optimised core sale processes to enable future growth and scaling • Introduced tools and procedures to streamline the sales process • Ran core infrastructure to ensure positive changes made • Created new sales pipelines with emails and automation



Lokal.ly

• Musicians

• Founder | COO

  • May 2019 - Jun 2020

  • Developed a platform for offshore teams to find local team-building activities • Partnered with various vendors and workspaces in Metro Manila • Built core operations guidelines, sales processes, and general strategy • Developed a platform for offshore teams to find local team-building activities • Partnered with various vendors and workspaces in Metro Manila • Built core operations guidelines, sales processes, and general strategy



Flippa

• Retail

• Operations Manager

  • Jan 2017 - Feb 2019

  • Led a team of offshore staff in multiple functions such as Customer Success, Account Management, and Development.• Oversaw planning and creation of solidified workflows to drive operational excellence• Encouraged and facilitate communication between the Philippine office and the rest of the business• Communicated the company’s values, vision, strategy, and objectives to all staff in the Philippines• Assisted other areas of the business in recruitment, management, and training of staff based in the Philippines Show less

• Operations Supervisor

  • Aug 2016 - Jan 2017

  • Moved to the Philippines to assist in the introduction of CS function• Educated new hires on Flippa platform essentials as well as marketplace functionality• Led workshops on various operation such which included: Marketplace Integrity, Analytics Assessment, Dispute Monitoring, and Sales Completion Assessment• Implemented and developed brand new knowledge base to expedite future learning process• Assisted in development of major admin tools for streamlined workflow

• Marketplace Integrity Specialist

  • Jun 2015 - Aug 2016

  • Maintenance marketplace integrity and fraud prevention through various platforms• Application and lifting of user sanctions when necessary• Communicating to users through Zendesk, Skype, live chat, and phone calls• Assessment of dispute processes with integration of conflict resolution strategies • Managing marketplace interaction while promoting healthy communication between users• Providing users with guidelines and regulations for Flippa's Online Marketplace

• Customer Success Specialist

  • Jan 2015 - May 2015

  • Manage marketplace interaction while promoting healthy communication between users• Assess dispute processes with integration of conflict resolution strategies • Provide users with guidelines and regulations for Flippa's Online Marketplace• Answer general inquiry questions through Zendesk and Olark Live Chat• Screen calls for potential high-end websites inquiring for the Deal Flow Brokerage Service



Big 5 Sporting Goods

• Retail

• Senior Sales Associate

  • 2012 - Jul 2013

  • Ran sales floor in all departments including camping, shoes, seasonal, sports, and knives • Interacted with customers regularly to promote a healthy work environment • Trained new Sales Associates on sales techniques as well as company policies • Maintained a clean and healthy work environment • Ran sales floor in all departments including camping, shoes, seasonal, sports, and knives • Interacted with customers regularly to promote a healthy work environment • Trained new Sales Associates on sales techniques as well as company policies • Maintained a clean and healthy work environment