Experience

Form3

• United Kingdom
• Financial Services
• 200 - 300 Employee

• SENIOR INCIDENT MANAGER

  • Jul 2022 - Present

  Remote Senior IM and MIM for a company that is revolutionising the way payments work from channel to payment scheme. Managing a payment platform that integrates across multiple payment schemes and connects into your payments systems with ease.



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Major Incident Manager

  • Feb 2011 - Jul 2022

  Birmingham, United Kingdom



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Major Incident Manager

  • Oct 2009 - Jan 2011

  Coventry, United Kingdom



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Incident /Problem manager

  • Aug 2007 - Oct 2009



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Incident Manager / Shift Leader

  • Apr 2005 - Aug 2007

  Birmingham, United Kingdom Joined Capgemini Consulting after completing university. Working on the ASPIRE contract which supports Her Majesties Customs and Revenue (HMRC). This post is based in Aston, Birmingham. • Primary role was as an Incident Manager (IM). Job role involved taking ownership of all incidents and ensuring they are progressed and escalated to ensure they are resolved before they breach their fix deadline and within SLA’s. • Have experience of managing high priority calls which sometimes affect… Show more Joined Capgemini Consulting after completing university. Working on the ASPIRE contract which supports Her Majesties Customs and Revenue (HMRC). This post is based in Aston, Birmingham. • Primary role was as an Incident Manager (IM). Job role involved taking ownership of all incidents and ensuring they are progressed and escalated to ensure they are resolved before they breach their fix deadline and within SLA’s. • Have experience of managing high priority calls which sometimes affect thousands of users. They have strict time deadlines, which have to be adhered to. • This role came with many responsibilities, which I enjoyed. • In June 2006, joined an Out Of Hours team. Was appointed shift leader for that team. Take responsibility for all work carried out from our team and complete general team leader duties, such as absence interviews and team meetings. Show less