Experience

BabyBallers

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Franchise Manager

  • Jul 2022 - Present

  Managing operational aspects of the business. Supporting franchisees, delivering training for new and existing franchisees. Franchise sales and resales including legal paperwork and finances. Working with franchise owners to expand and improve the quality of their product and service. Creation and improvement of systems, processes and training/ support. Modifications to the Franchise Agreement, Operations Manual and Electronic Documents. Responsible for the issuing of Franchise Agreements to new franchisees as well as Franchise Renewal Agreements for existing franchisees. Creation and maintenance of franchise areas and mapping systems as well as franchise management system.



Brain Power Coaching

• Professional Training and Coaching
• 1 - 100 Employee

• Owner & Coach

  • Mar 2020 - Present

  Virtual and face to face coaching. Using NLP, Timeline and Hypnotherapy techniques to positively affect the lives of adults, children and young people. Mentoring and supporting those with difficult personal circumstances and helping them to overcome barriers in their lives. In this self-employed role, I have been able to continue to develop my rapport building skills and my ability to help people grow in various areas of their lives. Virtual and face to face coaching. Using NLP, Timeline and Hypnotherapy techniques to positively affect the lives of adults, children and young people. Mentoring and supporting those with difficult personal circumstances and helping them to overcome barriers in their lives. In this self-employed role, I have been able to continue to develop my rapport building skills and my ability to help people grow in various areas of their lives.



Ingeus

• United Kingdom
• Government Administration
• 700 & Above Employee

• Team Leader

  • Dec 2021 - Jul 2022

  Line managing a team of Restart Advisors/Employment Coaches, each overseeing a caseload of adults utilising a multi-channel platform (digital, video, telephone and in person). Keeping staff well informed and motivated to contribute to improvements in processes and procedures that deliver efficiencies and service enhancements, including divisional strategies, quality standards and programmes of work. Undertaking quality assurance checks/caseload reviews to ensure contract requirements and service standards are fully met. Engaging and coordinate with government agencies (e.g. DWP/Job Centre Plus), on an operational and strategic basis. Overseeing the maintenance, supervision and development of systems and processes for the Restart Programme, ensuring accurate and compliant storage of all data held on the systems.



Shaw Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Employer Account Manager (JETS)

  • Sep 2021 - Dec 2021

  In this role, I was responsible for winning, developing and retaining key employer partnerships to support the contractual requirements of the WHP-JETS programme. Working in conjunction with Operational teams to provide employer relationship management to drive performance objectives, deliver sales tools, manage accounts, support recruitment initiatives, and drive employment outcomes for participants. Leading on the development and maintenance of key external stakeholder groups such as public sector organisations, employer forums and other industry associations and supporting the development of online resources, communications and processes to facilitate employer contact and opportunity growth.



The Growth Company

• Sweden
• Advertising Services

• Employment Coach (JETS)

  • Apr 2021 - Sep 2021

  Motivating, encouraging, and supporting participants to move towards employment and tailoring a package of support to meet their individual needs. Delivering employability and soft skills including confidence and motivation, CV writing, interview techniques, skill checks, digital skills and job searching. Meeting KPI’s and assisting the Team Manager with auditing other team members’ performance. In this role, I feel I have developed an excellent understanding of JETS and I have used this position to further enhance my coaching, communication, and relationship management skills. I have consistently provided outstanding results despite being an EC for a relatively short period of time.



Little Kickers Group

• United Kingdom
• Spectator Sports
• 200 - 300 Employee

• Head Of Training And Development

  • May 2016 - Mar 2020

  In this role, I trained all new franchisees in the various aspects of running a franchise, including Health and Safety, GDPR, finance, employment law and operations. I supported 50 franchisees in the network and helped them to grow their business through the implementation and maintenance of the EOS. I also dealt with franchise exits and associated legal paperwork, delivered all quarterly franchise forums (both in person and virtually) and was responsible for various KPI’s such as franchise retention and revenue growth for franchisees in their first 12 months of operation. Other responsibilities included managing support staff, updating the Operations Manual and the Electronic Document Library.

• Sales Manager

  • Feb 2014 - May 2016

  In this role, I was responsible for the marketing, sales, and resales of all Little Kickers franchise areas in the UK. Duties included delivering sales presentations to and vetting prospective franchisees, creating franchise agreements and resale agreements, and promoting the brand to external parties. I developed excellent sales and marketing skills in this role and worked closely with many 3rd party agencies, such as marketing companies and the British Franchise Association.



Little Kickers Sutton Coldfield

• Director and Lead Coach

  • Jun 2010 - Mar 2020

  As a Little Kickers franchisee, I was responsible for the overall operations of the franchise territory which involved the successful delivery of football classes for children under the age of 7. This included sourcing venues, the recruitment and training of staff, providing outstanding customer service, marketing, business administration and ensuring that KPI’s were met. I coached many sessions myself and had staff working for me coaching in other venues as well. We ran commercial classes, nursery classes, PE lessons, after school clubs and breakfast clubs. In my final year as a franchisee, I had the highest rate of growth in terms of turnover than any Little Kickers franchise in the UK.