Experience

Caltex Australia

• Australia
• Oil and Gas
• 700 & Above Employee

• Customer Service Representative

  • Sep 2016 - Present

  Job responsibilities:  Compliance with company policies and procedures  Provide face to face customer service  Handling cash  Stock control Job responsibilities:  Compliance with company policies and procedures  Provide face to face customer service  Handling cash  Stock control



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Service Desk Employee

  • Mar 2022 - May 2022

  • On/Off Site, Phone, Portal, and Email support to customers for Level 1 and 2 end-user system support issues, queries, and faults • Properly document incidents, triage their severity levels, and escalation when necessary • Follow up with users, provide feedback and see problems and incidents to resolution using Jira • Provide an excellent level of customer service to callers, by providing them with appropriate support responses and friendly communication in keeping with the Telstra Health ethos • Maintain general IT documentation and resources, including catalogs, FAQ’s • Face-to-face support for Communicare Customers • Perform on premise application upgrades via remote desktop access Show less