Vice President of Customer Success

• Sep 2022 - Present

Director of Customer Success

• Mar 2019 - Present

Oversees all client partnerships and ensures great success through onboarding, implementation, adoption, and engagement. Drives innovation within RealResponse to ensure future product enhancements and value delivered to our customers.Collaborates with Product, Marketing, Sales, and all company initiatives to drive growth and success for RealResponse.

Customer Owner

• Dec 2018 - Mar 2019

Customer Success Director

• Nov 2017 - Dec 2018

Owns the Business Development and Financial Performance of Multi-Million Dollar Accounts. Maximizes lifetime value through higher product adoption with exceptional customer service and focus.Drive new business growth through greater customer advocacy and reference-abilityServe as a customer advocate in driving industry best practices and the evolution of the Datalex Commerce Suite. Ensures effective monitoring of operations and risk. Acts as a Trusted Advisor to the Customer and contributes thought leadership and best practice. Maintains senior level relationships across all functions of the customer business. Owns the success of the customer's current and future business priorities. Show less

Senior Customer Success Director

• Dec 2016 - Nov 2017

Maintained role as Web.com acquired Yodle for Brand Networks.As Customer Success Director, I provided expertise to direct all aspects of digital marketing campaigns, from testing and market analysis to post campaign analytics. Managed teams of Customer Success Professionals, motivating colleagues to achieve revenue goals. Presented significant data through EBRs to executive leadership for decision making and business strategy. Communicated daily with C level clients and small to medium-sized (SMB) business owners to present solutions. Prepare campaign forecasts, monitored performance, and continually interfaced with customers to ensure satisfaction. Show less

Customer Success Director

• Dec 2014 - Dec 2016

Planned and delivered initiatives to improve brand visibility and increase online presence, while forming quality client relationships. Aligned all campaign activities, such as communications, sales, revenue objectives, and sales agreements as a systematic project manager. Directed 8 internal teams responsible for servicing hundreds of franchisee business owners.

Senior Marketing Consultant - Yodle for Brand Networks

• 2013 - Dec 2014

Integrated marketing tactics to build profits on behalf of several brands, while providing assistance to the Customer Success Director. Implemented solutions to advance 500+ franchises. Recruited qualified employees, offering additional training on process improvements to enable goal attainment.

Marketing Consultant - Yodle for Brand Networks

• 2012 - Jan 2013

Consulted with numerous businesses and demonstrated the company’s ability to attract new customers online and realize corporate missions. Interacted with internal teams to pursue aggressive targets.

Georgia Southern Volleyball Student-Athlete

• 2008 - 2012

•Served as a spokeswoman for my team, participating in more than 20 television, newspaper, and radio interviews for outlets such as the George Ann Newspaper, Statesboro Herald, Georgia Southern Athletic Foundation, Georgia Southern Athletic Department Media, and 91.9 The Buzz •Delivered public speeches on behalf of the organization for more than 30 classroom audiences and motivational speeches within the organization •Directed team sales of season tickets and merchandize, increasing game day attendance from 50 fans to more than 1100 fans •Fundraised more than $2,000 dollars annually to support Breast Cancer Awareness •Created and executed game day promotion strategies to rally community support •Advertised team events and fan support through Social Networking, creating a fan following through Facebook and Twitter •Led team through four successful seasons of conference play and one NCAA appearance •Recruited more than 20 future Georgia Southern volleyball players to the organization •Managed and mediated conflict between the coaching staff and team members, Encouraged and participated in productive teamwork, Utilized time management Show less