Experience

GEM Management LLC

• United States
• Real Estate
• 1 - 100 Employee

• Head of Human Resources

  • Jan 2023 - Present

  Charlotte, North Carolina, United States



Legacy Libations

• Executive Offices

• Vice President Human Resources and Operations

  • Apr 2014 - Jan 2023

  United States -Achieved a +200% increase in efficiency by identifying gaps and refining processes. -Grew company portfolio from a single-brand, 1-location organization into an 9-brand, 30+ location organization that currently has over 1100 employees, expanding the HR and Operations departments from a single employee to 32 HR and Operations professionals. -Guided the company as a subject matter expert on all HR and Operations matters and topics. -Took charge of employee relations, leaves of… Show more -Achieved a +200% increase in efficiency by identifying gaps and refining processes. -Grew company portfolio from a single-brand, 1-location organization into an 9-brand, 30+ location organization that currently has over 1100 employees, expanding the HR and Operations departments from a single employee to 32 HR and Operations professionals. -Guided the company as a subject matter expert on all HR and Operations matters and topics. -Took charge of employee relations, leaves of absence, benefits, and accommodation. -Retained top talent by optimizing compensation and benefits packages and expanding L&D. -Boosted organizational capabilities by acquiring key talent in multiple facets of the organization. -Defined, standardized, and improved policy and procedure within the organization. -Point of Contact and chief negotiator for M&A activity. -Fostered diversity and inclusion across the company. -Streamlined processes by implementing an electronic HRIS. -Drove labor relations implementation and streamlined employee relations. -Created internal audit processes. -Supported brand negotiations to carry Legacy Libations’ products. -Reported directly to the Chief Executive Officer and Board of Directors. Member of ELT.

• Director Of Operations

  • Feb 2012 - Apr 2014

  -Supervised 400+ employees of varying degrees of responsibility. -Enhanced distribution and market reach by transitioning the production of distilled spirits being sold from a single point to 12 states, Europe, and Africa. -Took charge of metrics and KPI, sales and accounting, production management, raw material acquisition, distribution, quality control, and vendor management. -Advanced business objectives while working directly with the successor Director of Operations and reported… Show more -Supervised 400+ employees of varying degrees of responsibility. -Enhanced distribution and market reach by transitioning the production of distilled spirits being sold from a single point to 12 states, Europe, and Africa. -Took charge of metrics and KPI, sales and accounting, production management, raw material acquisition, distribution, quality control, and vendor management. -Advanced business objectives while working directly with the successor Director of Operations and reported to the Vice President of Operations.



Appalachian State University

• United States
• Higher Education
• 700 & Above Employee

• Senior Police Officer

  • Aug 2011 - Feb 2012

  -Mobilized 35 officers while directing the police and security response to emergencies. -Improved incident response while overseeing Incident Command and Director of Public Safety. -Offered general police services, including traffic enforcement services and patrol services. -Initiated community policing, presented programs, completed reports, upheld university rules, and regulations, responded to calls for service, and arrested or cited individuals as needed.



COSTEP

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Operations Manager

  • May 2009 - Aug 2011

  Winston- Salem, NC -Motivated and supervised a team of 100+ specialists to ensure the proper servicing of all loans held by the company. -Streamlined processes and boosted efficiency by working with the loan holders and management staff to identify areas for improvement and take corrective action. -Optimized employee work schedules to ensure proper coverage and task allocation. -Bolstered staff performance by playing an active role in hiring new specialists. -Took on various HR-related… Show more -Motivated and supervised a team of 100+ specialists to ensure the proper servicing of all loans held by the company. -Streamlined processes and boosted efficiency by working with the loan holders and management staff to identify areas for improvement and take corrective action. -Optimized employee work schedules to ensure proper coverage and task allocation. -Bolstered staff performance by playing an active role in hiring new specialists. -Took on various HR-related responsibilities, such as creating performance improvement plans and informing employees of termination/separation. -5C Security Clearance -Completed verbal, written, and termination actions per employee guidebook. Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Lead Dispatcher

  • Sep 2007 - May 2009

  Wilkesboro, NC Delivery technology, floor supervision of 50+ customer service agents.

• Dispatcher

  • Mar 2007 - Sep 2007

  Wilkesboro, NC Delivery technology, route mapping and driver contact

• Store Support Agent

  • Sep 2006 - Mar 2007

  Wilkesboro, NC Store Assistance, Store subject matter expert

• Outbound Survey Agent

  • Mar 2006 - Sep 2006

  Wilkesboro, NC Customer service, customer contact and survey processing.