Experience

Wilson Bank & Trust

• United States
• Banking
• 100 - 200 Employee

• Credit Analyst

  • Dec 2019 - Dec 2021

• AVP / Office Manager

  • Aug 2018 - Nov 2019

• Assistant Office Manager

  • Apr 2015 - Aug 2018

  Lebanon, Tennessee



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2014 - Mar 2015

  Hermitage, Tennessee Encompassed both teller and platform side of the branch. Opened savings and checking accounts. Referred bank products to other lines of business. Goals were to get 30 referrals per month and close 40%; my performance on average was 35 referrals per month with 45% closed. Worked with clients to resolve account issues and look for cross sell opportunities. I exceeded my quarterly goals as well as exceeded my goals for client surveys with 95% satisfaction rating. Clients also gave me letters and… Show more Encompassed both teller and platform side of the branch. Opened savings and checking accounts. Referred bank products to other lines of business. Goals were to get 30 referrals per month and close 40%; my performance on average was 35 referrals per month with 45% closed. Worked with clients to resolve account issues and look for cross sell opportunities. I exceeded my quarterly goals as well as exceeded my goals for client surveys with 95% satisfaction rating. Clients also gave me letters and notes of appreciation for the service I provided them. Earned the Gold Level Performance Award. Show less



Republic Finance

• Assistant Manager

  • Mar 2013 - Apr 2014

  Douglasville, GA Responsibilities include: preparing loan applications and the documents needed to send to underwriting. These include evaluating credit reports for individuals, calculating and applying the debt to income ratio and determining potential collateral. Also to search for solutions such as additional collateral as well as lowering amounts or increasing amounts we willing to lend based on customers conditions; negotiating with customers to get the best terms for them. Additionally working on past due… Show more Responsibilities include: preparing loan applications and the documents needed to send to underwriting. These include evaluating credit reports for individuals, calculating and applying the debt to income ratio and determining potential collateral. Also to search for solutions such as additional collateral as well as lowering amounts or increasing amounts we willing to lend based on customers conditions; negotiating with customers to get the best terms for them. Additionally working on past due accounts and developing workout plans to get the client caught up and retain their good standings. As of May 2013 we are a two million dollar branch as well being in the top ten for growth. Show less



Kohl's

• United States
• Retail
• 700 & Above Employee

• Part-Time Team Member

  • Nov 2012 - Mar 2013

  Douglasville,GA Employed in Men’s and Home Goods departments as well as working the cash register. Assisting customers find what they were looking for as well as organizing the departments was a big priority. Also solicited customers for Kohl’s charge cards.



Amy Brown State Farm

• Intern

  • Feb 2012 - Jul 2012

  Villa Rica, GA A six month internship where I passed the State of Georgia licensing exam for property and causality insurance, and certified for State Farm bank products, including certificates of deposits, savings accounts and money market accounts. Trained to submit applications for consumer loans and credit cards. Also called customers and prospects to schedule appointments for agents and assisted clients with meeting their needs. Made face-to-face prospect calls on businesses on my own as well as with the… Show more A six month internship where I passed the State of Georgia licensing exam for property and causality insurance, and certified for State Farm bank products, including certificates of deposits, savings accounts and money market accounts. Trained to submit applications for consumer loans and credit cards. Also called customers and prospects to schedule appointments for agents and assisted clients with meeting their needs. Made face-to-face prospect calls on businesses on my own as well as with the office manager to solicit new business. Responsible for making bank deposits, balancing the bank account and recording office expenses into spreadsheets. Show less



Honey Baked Ham

• Seasonal Help

  • Nov 2011 - Dec 2011

  Carrollton, GA Trained on telephone sales that included cross selling other products that the customer did not initially call to order. Entered information into the sales system to make sure the product got to the desired destination for the customer on time and as ordered.



Chick-fil-A Corporate Support Center

• United States
• Restaurants
• 700 & Above Employee

• Cashier

  • Mar 2010 - Nov 2011

  Douglasville, GA Customer contact job where I was trained to provide customers with great customer service, pleasantly and with a smile. Took orders at the counter and drive thru and worked the cash register where I was skilled in balancing the cash drawer.