Member

• Nov 2021 - Present

Learning And Development Specialist

• Dec 2022 - Present

· Works on projects of varying scope, using adult learning theories to develop and design solutions.· Able to align learning to business strategies.· Manages multiple projects through project plans and prioritization.· Provides periodic progress reports on assignments to key stakeholders within established timelines. · Proficiently design, develop, deliver, and evaluate learning content utilizing accepted content development approaches for large scale projects and modules.· Evaluates course effectiveness through end of course evaluations, participant comprehension, and operational metrics, making necessary content revisions.· Demonstrates creativity and skill in developing projects and programs, utilizing a variety of methodologies.· Demonstrates influence at a local or multi-site level by attending business unit meetings and/or providing support to leadership. Show less

Team Lead Supervisor

• Jan 2022 - Dec 2022

· Train and develop Remarketing Specialists through one-on-one coaching, monitoring audits and continued training.· Lead special projects and initiatives associated with Remarketing. · Allocate Teamwork Assignments and monitor progress daily.· Cover progress regularly with teammates for the purpose of educating and training.· Resolve escalated situations involving customers, dealers, or suppliers.· Manage cross-functional relationships.· Prepare and analyze compliance and performance reports for the purpose of adhering to state, federal laws and Ally procedures.· Drive team to meet and exceed quality standards and metrics, while achieving compliance goals.· Take appropriate actions up to authority limits as established by policy.· Manage the staff functions where work is more complex and diversified in nature.· Responsible for allocating and resourcing work as well as scheduling activities.· Implementing policy and procedures as needed. Show less

Quality Assurance Analyst

• Apr 2019 - Jan 2022

· Identified and tracked defects with Cogent and supported developers/analytics in resolving problems by completing additional tests.· Assisted with off-site teams completing tests to support successful product development stages and releases.· Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances· Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.· Created accurate and efficient test scripts in Cogent to manage automated testing of certain products and features.· Collaborated with developers and project managers to assess program capabilities, features, and testing demands· Helped maintained work environment focused on quality, communication, collaboration, integration, and teamwork. Show less

Remarketing Specialist I / II

• Mar 2016 - Apr 2019

· Communicates effectively and clearly on a daily, weekly, monthly basis with customers and dealerships to provide exceptional customer service regarding routine requests.· Supports rigorous quality, control, and compliance programs to include an ongoing control/compliance self-assessment process.· Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.· Interact daily with auctions, managers, associates, and vendors. Also obtaining title and title documents to sell commercial units.· Involved in the redemption process, impound evaluations, abandonment process· Utilize on-line skip tracing systems or other resources to acquire information needed to establish contact with or successful repossessions.· Receive and review repossession updates, condition reports, and oversee transportation logistics of repossessed inventory.· Use industry valuation publications to determine value of collateral.· Assist with preparation charge off and reclassification paperwork and submit for processing once approved by Management.· Maintain an understanding of legal process for non-self-help repossessions in peaceful self-help states, i.e., replevins, etc., or in States requiring specific legal process prior to repossession and understanding of insurance claims process, warranty/service contract cancellation process, or other add on product redemption processes. · Ensures that all vehicles get to auction as well as arrange the transportation of vehicles to auction that includes handling the Geo-Optimization batch transfer process with all lease return vehicles Show less

Analyst

• Dec 2014 - Mar 2016

· Oversee all administrative aspects of seminars including registrations, confirmations, certificates, badges & evaluations, preparation and mailing of materials to preferred partner vendors · In charge of book-keeping/accounting functions when it comes to properly paying the customers and vendors · Prepare and process client paperwork. This includes setting up accounts, processing client checks and related paperwork, and sending documentation to billing and accounts payables. · Assists with maintenance and organization of internal and external files. Identify opportunities for client appreciation and assist in facilitating those efforts. · Duties to include arranging for meeting rooms at hotels or other local venues for CEO and vendor, Answer on-call phone on assigned weeks, handling registrations and occasionally attending seminars to assist onsite. · Responsible for tracking services and sending emails to vendors about past due services as well as sending out/creating monthly profitability reports by the 15th of every month. · Oversee financial close and generate/review financial statements monthly · Help produce annual budget/projection with multiple updates from monthly profitability reports throughout the year · Review all balance sheet, departmental spending, and revenue streams on a regular basis. Produce monthly cash flow analysis and manage projected operating and long-term debt requirements · Develop, update, and maintain existing models that can be repeatedly used to gather various financial and statistical information for required reports · Track and analyze receipts from vendor for grease trap services provided · Manage receivable/payable relationship with various pre-partner vendors and helps to oversee intricate sales reporting processes Show less