Experience

Mattress Recycling Council

• United States
• Environmental Services
• 1 - 100 Employee

• Customer Relations Coordinator

  • Nov 2015 - Present

  Main point of contact for MRC’s program participants and potential registrants to answer compliance questions, provide updates and communicate obligations under the mattress recycling laws in the states where MRC operates. Works closely with members of the government affairs and accounting departments, as well as outside agencies, to facilitate compliance and enforcement, develop and maintain communications materials and manage program and contact data on an ongoing basis. Assist the mattress industry with communicating about the fee and recycling program to their customers. Coordinate design, printing and mailing (or digital distribution) of industry communications to program participants and potential participants. Support program enforcement for potential new registrants and those that are non-compliant. Develop new protocols as needed to maintain accurate records and tracking methodology. Assist with event planning and logistics, as well as general office administrative duties as needed. Show less



Town Sports International

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Program Manager

  • Mar 2015 - Sep 2015

  Increased monthly department sales by 250% in the first month. Set a record high in sales for the month of June in the program’s history. Managed personnel by developing new staff to build a quality, high performing team. Collected over $5,000 in unrecognized revenue/lost sales. Generated and promoted new adult and youth programs to bring in sales and revenue for the department. Increased monthly department sales by 250% in the first month. Set a record high in sales for the month of June in the program’s history. Managed personnel by developing new staff to build a quality, high performing team. Collected over $5,000 in unrecognized revenue/lost sales. Generated and promoted new adult and youth programs to bring in sales and revenue for the department.



American University

• United States
• Higher Education
• 700 & Above Employee

• Athletics Marketing Assistant

  • Sep 2014 - May 2015

  Designed and edited marketing material using both Photoshop and InDesign. Coordinated promotional efforts for 13,000 students to increase awareness of athletics brand on campus and in the local community. Solicited groups to increase ticket sales and enhance game day experience for athletes and attendees. Assisted with 65 marketing campaigns to drive student attendance to all varsity team events held on campus. Promoted ticket sales through group ticket sales efforts. Show less



University of Tennessee

• Higher Education
• 700 & Above Employee

• Mentor

  • Sep 2013 - Aug 2014

  Provided student-­‐athletes with the opportunity to master the information needed to perform well in class. Helped student-­‐ athletes develop essential study skills. Impressed upon student-­‐athletes the benefits of effective time management and diligent attention to academics. Provided one-­‐on-­‐one and group study sessions in biology.

• Student Intern for Marketing in Athletics

  • Aug 2012 - Jul 2014

  Assisted in the coordination & execution of the marketing, sales and promotional efforts for the men's and women's athletic teams. Worked with marketing directors within the university to help create effective and memorable promotional campaigns. Assisted with enhancing fan experience at athletic events. Lead and assisted with game day duties for all sports including promotional item distribution, in game music and entertainment, on field/court promotions. Promoted ticket sales. Executed creation, delivery, and coordination of marketing efforts during office hours. Show less



Knox County Parks & Recreation

• Intern

  • Aug 2012 - Jul 2014

  Organized youth football team rosters across six age groups to ensure team eligibility for each game. Kept track of team standings in order to create postseason brackets leading up to championship games. Managed five fields and game day operations weekly. Supervised individual player eligibility and weigh-­‐ins and created schedules for all games. Organized youth football team rosters across six age groups to ensure team eligibility for each game. Kept track of team standings in order to create postseason brackets leading up to championship games. Managed five fields and game day operations weekly. Supervised individual player eligibility and weigh-­‐ins and created schedules for all games.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • 2009 - 2011

  Received and processed 35-­‐40 incoming phone calls and answered customer questions. Promoted and sold company products and developed exciting marketing strategies to enhance sales. Responsible for creating & improving customer service strategies to enhance the company’s relationship with customers. Maintained above average sales for company products. Received and processed 35-­‐40 incoming phone calls and answered customer questions. Promoted and sold company products and developed exciting marketing strategies to enhance sales. Responsible for creating & improving customer service strategies to enhance the company’s relationship with customers. Maintained above average sales for company products.