Experience

Pyramid Spiritual Societies Movement

• India
• Consumer Services
• 1 - 100 Employee

• Meditation Teacher and Spiritual Empowerment Coach

  • Jan 1999 - Present



Invesco US

• United States
• Investment Management
• 700 & Above Employee

• Senior Process Associate

  • Jul 2008 - Apr 2010

  Part of the team which visited UK for migration of one of the Transfer Agency processes, Customer Maintenance. Trained team through Global Crossing. Initiated Communication Skills Workshop and prepared Power Point presentations on – Parts of Speech, Tenses, Sentence Formation, Business Communication, E-Mail Etiquette. Conducted classroom training sessions for the entire section. Worked on reports for analyzing performance of the team. Part of the team which visited UK for migration of one of the Transfer Agency processes, Customer Maintenance. Trained team through Global Crossing. Initiated Communication Skills Workshop and prepared Power Point presentations on – Parts of Speech, Tenses, Sentence Formation, Business Communication, E-Mail Etiquette. Conducted classroom training sessions for the entire section. Worked on reports for analyzing performance of the team.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Executive

  • Jun 2002 - Aug 2007

  Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Creating & implementing workflows to facilitate structured support in all areas and issues. Sending reports to the top management and maintaining the agreed SLA & thereby focusing on maximizing Customer Experience while optimizing costs. Ensuring a high-quality customer experience, analyzing CSAT (Customer Satisfaction), elevating customer satisfaction, while adhering to the SLAs and work processes. Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards and resolving problems. Effectively handled the responsibility of a Migration [Transitions] Trainer for RS-ACDV and trained a team of 17 successfully which achieved BAU status in a span of 5 months. First Point of Contact for Business Area regarding training and technical issues for ACDV process. Mentored trainees on outbound and inbound calls and guided them to achieve excellent communication with the Relationship Managers in United Kingdom. Took the lead and acted as the focal point of contact for all the queries & updates from and to Business Area regarding the process. Show less



Hotline Paging [Pagepoint Services India Ltd.]

• Hyderabad Area, India

• Part-Time Operator

  • Sep 2000 - May 2002