Salesforce Functional Project Manager

• Jun 2022 - Present

• Weigh duties as appropriate to reflect the importance and/or time expended on each. • Partner with Sales and Sales Ops leaders to determine Sales Cloud needs and opportunities. • Develop and maintain a backlog of enhancements and fixes. • Manage consulting/development partners. • Communicate and report project status to Sales leadership and IT management, including a budget, risks and general business issues. • Responsible for the day-to-day configuration, support, maintenance, and improvement of our database • Lead the Salesforce service cloud implementation, and life cycle phases through Initial, business process review, preparing requirement document and readback, solution document, development, weekly demo, UAT, training and deployment and sign-off Lead • Worked closely with the team to facilitate requirements gathering, assisting to provide project deliverables, “as is” and “to be” • Data Cleansing and importing from the legacy system

Salesforce Administrator/Project Manager

• Apr 2019 - Present

• Collaborated with colleagues from various departments on the development and implementation of new, more efficient business solutions • Implemented new sales team development strategies and managed salesforce • Created and managed workflows, completed detailed reports, and presented results to the company managers and executives • Setup and configure custom fields, objects, reports, and dashboards to help companies optimize their use of time and data, with initial and reimplementation of Salesforce • Focused on ease of use and implemented many improvements to user experience on the Salesforce platform • Integrated Zoom VoIP with Salesforce to optimize sales reps' time for log their calls • Review business processes with companies to implement best practices from marketing through customer retention and review data quality, folder maintenance and data integrity by merging duplicate Leads, accounts, Contact • Evaluated, selected and negotiated to use of Pardot B2B marketing cloud and 3rd party implementation • Worked closely with stakeholders on marketing teams and Pardot implementer (3rd party) to utilize the best-needed solution • Created and administer training programs for companies based on their specific Salesforce Customizations • Reviewed business processes with companies to implement best practices from marketing through customer retention • Connected salesforce.com to company websites for increased automation, web-to-lead and web-to-case • Developed workflow rules, approvals, and validation rules to keep data clean • Clean data with pre-implementation and within Salesforce with preventative measures to assist clients with data quality moving forward with Salesforce

Salesforce Project Manager

• May 2021 - May 2022

Responsibilities included global project scheduling, budgeting, reporting and plan (PPM Pro) Coordinating 8 cross-functional resources through project UAT phase of the Linkpoint 360 (Global) Responsible to implement Ownbackup for 3 main Orgs and 4 full sandbox Seeding included project scheduling, test planning and training (Global) Managing and monitoring JDE integration (OFM) with Salesforce (Customer/Account, Orders, Invoices) Responsibilities included global project scheduling, budgeting, reporting and plan (PPM Pro) Coordinating 8 cross-functional resources through project UAT phase of the Linkpoint 360 (Global) Responsible to implement Ownbackup for 3 main Orgs and 4 full sandbox Seeding included project scheduling, test planning and training (Global) Managing and monitoring JDE integration (OFM) with Salesforce (Customer/Account, Orders, Invoices)

IT Project Manager

• Sep 2019 - May 2021

Responsible for analyzing and documenting business requirements, business workflow, developing file mapping and technical specification and working with business partners/stakeholders to determine details and priority of requirements• Led the SFMC implementation, email template, journey builder, campaigns, and data integration with ERP by Skyvia• Led SF implementation life cycle phases through Initial, business process review, prepare requirement document and readback, solution document, development, weekly demo, UAT, training and deployment and sign-off• Responsible for creating, managing, and delivering required documents for application• Prepare training material and provide in-person training, and also training via web conferencing• Conduct business analysis by working with end-users to identify system, operational requirements,• Participate in cross-functional teams that address strategic business issues across departments• Assist with project implementation and control monitoring process related to quality assurance (QA) and user-assisted testing (UAT)• Gather, document, and analyze data and information; develop and execute training materials and training activities for high-level operators• Define and implement improvements to business processes and ad-hoc projects in the face of the ever-changing marketplace and consumers• Operated in a consultative manner in order to offer creative solutions for the unique business needs • Decreased opening time of shops to 27% by recommending and implementing a project management system (Monday) for monitoring progress• Save 25% of HR times for monitoring and processing by the implemented clock in/out system (Home Base) • Revamped inventory counting system to reduce processing time from 1 week to 2 days• Optimized freight and warehouse space by more than 10% By redesigning the product layout system

Information Technology Project Manager

• Apr 2019 - Sep 2019

Project Manager

• Apr 2018 - Apr 2019

• Efficiently planned, oversee, organize, and manage the activities of several multi-million dollars projects • Implemented Fieldwire and Monday systems and optimized 25% time of coordinating and installation times and insured quality and performance requirements were met • Allocated necessary project resources including subcontractors, suppliers and company labour and supervised a crew of 18 in the field • Created and developed a comparison system of the company's subcontractors and a convenient • Controlled and reduced installation times to lower costs and improve profitability • Insured quality and performance requirements were met • Monitored project activities to ensure that instructions are followed, deadlines are met, and schedules are maintained • Recommended changes in working conditions or equipment use to increase crew efficiency • Responsible for meeting all the requirements and needs of the job sites, from determining manpower required to ordering the materials necessary for the successful completion of job • Worked closely with vendors, sub-contractors, estimators, city officials/inspectors, OSHA inspectors • Organized technical documents, prepare pharmaceutical inventory SOP'S

Project Coordinator/Sales Business Analyst

• Jul 2016 - Apr 2018

As Volunteer • Identify, qualify, orchestrate, and close sales transactions • Accomplished Implementing a CRM system (HubSpot) to optimize sales system and developed multi-channel funnels and workflow of sales processing • Establish personal and professional networks and conduct a Consultative Solution Sales process to identify client business drivers while maintaining quality service • Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements

Executive Manager

• May 2015 - Jun 2016

• Project manager of Azad University and Exam Department portal Project, Iran Civil Aviation Organization, Provincial Government of Tehran and more than 10 mega other projects • Developed aggressive marketing campaigns and channel marketing programs, increasing revenue from $800k to $1.3 million over a one-year time period. • Accomplished Portal project of inter-university transfer system of Azad university to facilitate the provision of services to 500,000 students across the country one month ahead of schedule and $45,000 under budget • Provided managing personnel and creating motivation, leading personnel and programming personnel’s activities according to work principles of the company • Expanded the sales team around the country • Planned to improve the vertical & horizontal sale • Developed internal workflow to make more efficient of 10% • Provided managing personnel and creating motivation, leading personnel and programming personnel’s activities according to work principles of the company

Co-Founder and Chairman of the Board

• Apr 2003 - May 2016

• I started this business along with the rest of my other work activities • Provided strategic insights and direction to the team to help drive customer satisfaction %28 and improve time to market of products • Created a training infrastructure for the sales team to introduce the company's products to the customer, which will increase sales by 12% over 3 years. • Refined and improved existing documentation system, resulting in reduced labour costs totalling $14,000 annually via increased workplace efficiency

Board Member

• Jan 2013 - Apr 2015

• Provided a solution for Banking company and closed 4 major Bank sales contract that increased our sales company 7% in the first two-year • The initiated a revolutionary lead tracking system that resulted in a 12% increase in new sales leads being transferred to a direct sales team. New leads resulted in $2 million in incremental revenue over two years. • Managed personnel and created motivation, leaded personnel, and programmed personnel’s activities according to work principles of the company that made efficiency more than 20% • Established relations with customers to get their opinions, recommendations and suggestions regarding services offered and applied these opinions, recommendations and suggestions in the direction of improving service rendering

IT Project Manager and Co-Founder

• Sep 2007 - Jan 2013

• led 18 team members of the automation office system implementation in the Ministry of Health and Medical Education nationwide Directly with more than 3000 users. • Oversee company operations to insure production efficiency, quality, service, and cost-effective that made guarantee our net profit of 15% by the year • Planed, develop, and implement strategies for generating resources for the company • Promoted the company through personal appearance at conferences and meetings • Provided leadership to the managers of the finance, HR, business development and IT departments • Supervised and oversaw all matters on the commercial side • Developed the business in new markets special in government • Project Manager of implementing automation office in megaproject like Ministry of Energy, Ministry of Transportation & Urban Development, 4 municipalities of the largest city, … • Increase 35% of customer satisfaction and 29% make more leads by implementing CRM • started the company with 3 staff in about 500 Sqf as an Executive Director and Project Manager After 6 years When I left the company as a CEO, the company had more than 180 staff and over 5200 Sqf with 4 provincial offices and 1/5th of the national country market share in Electronic Document Management System.

Project Delivery Manager

• Mar 2003 - Sep 2007

• Spearheaded sales program that led to over $120,000 in revenue during the first year and obtained the market of 1/6th hotels in the country. Increased company's income by 35% over 2 next years • Focused on team member development, coaching, streamlining team support activities and standardizing responses to common questions and problems and evaluation resulted in achieving customer satisfaction ratings well over 90% each year • Establishing relations with customers to get their opinions, recommendations and suggestions regarding services offered and applying these opinions, recommendations and suggestions in the direction of improving service rendering • Studying and updating software data in domestic markets by participating in different domestic meetings, exhibitions, as well as introducing Raeen System Engineering Co. to domestic markets. • Improving sales in the domestic market • analyzing the rate of growth or decline of the competitors as well as studying the domestic software market situation

IT Manager

• Jun 1994 - Feb 2003

• Led enterprise-wide disaster recovery project and network architecture re-evaluation • Analysis of financial and developed systems, including accounting and payroll and treasury and sales of property and equipment and contracts • Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. • Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. • Elicited all business requirements from the departments and prepared solution design documents • Implemented/developed ERP system including accounting, sales, payroll and warehouse(fulfilment & distribution) in less than 10 months and led 6 team members • Promoted as IT manager and took over the position after 1 year after I managed the IT services and implement the ERP system • Directed technical projects in alignment with organizational goals that drove over $1M in annual revenue • Led efforts to improve 7 business applications and business technology processes through rigorous data collection and analysis • Supervised a team of 6 IT team members and managed relationships with external vendors and advisers • Fostered a culture of energetic documentation of business systems • Analyzed and forecasted financial budgets to ensure 100% of technical projects were delivered on time and on-budget • Systematized training materials, reducing company-wide onboarding time for new tools by 25% • Led enterprise-wide disaster recovery project and network architecture re-evaluation • Optimized inventory by developing new safety stock methods designed to reduce the excess by 15% with no effect on service levels

Information Technology Project Coordinator

• Dec 1987 - 1992

• Assisted project managers in performing variance analysis, conducting assessments, integrating project forecasting and budgeting process, managing change and producing management reports.• Analyzed development of schedule, WBS, estimated packages during the different phases of a project• Assist in the implementation of payroll system with clipper• Reviewed and coded financial information• Prepared and processed documents to disburse funds and make deposits• Prepared weekly and monthly financial reports• Compiled and reviewed information for accuracy• Maintained files, and computerized accounting databases• Analyzed documents, clearances, certificates, and approvals from local, state and federal agencies

Bookkeeper

• May 1987 - Nov 1987

• Successfully implemented on converting accounting software (Company’s ERP) in team valued more than $1 million CAD