Consultant

• Sep 2013 - Present

Business Analyst and Operations Manager

• Jun 2004 - Sep 2013

• Designed and completed full life cycle of work-flow monitoring software System for Medical Transcription. Created EPIC and User stories and played role of Business Analyst, Product Owner, Customer Representative, and Tester while practicing AGILE development methodology. The process included structured analysis, requirement gathering from the clinicians and stake holders, creation of business rules, specifications of functional and nonfunctional requirements, elicitation, creating user story documents and context diagrams, regular interactions with programming team, creation of testing plan considering all possible different scenarios, testing all modules, bug reporting and resolution, and user training. Java technology is used for this web-based application and is hosted on a shared server with SSL certificate. Clinicians are now able to search patient-wise, type-wise and date-wise reports, view, edit, print, and forward the reports from any computer connected to internet. • User Interface of Physician Module of this Medical Transcription work-flow software reduced operation time of Physicians by 25%. • Achieved customer retention of 100% from 2004 till date by continuously improving customer service • Managed installation and servicing of medical transcription technology at private physician practices • Administered and trained offshore employees (in India) daily to enforce the company policy of transcription turnaround time of 24 hours and to resolve any existing issue Show less

Business and Strategy Consultant

• Jun 2002 - May 2004

• Planned courses in different cities for UML (Unified Modeling Language) and e-business solutions • Facilitated development of custom ERP software for engineering industries in Vadodara • Assessed the initial requirement elicitation for the ERP software for the engineering industry • Suggested implementation strategies of the ERP software using SDLC model • Qualcomm, Inc. Assignment: * Organized and facilitated meetings of delegates from Qualcomm, Inc., USA with (1) Indian Government officials (2) Local realtors (3) Training Institutes and (4) Chamber of Commerce throughout India to evaluate strategic business locations for their new development center in India * Strategically evaluated business location based on ease of setup, cost, available resources and infrastructure * Recommend the location of Hyderabad to Qualcomm based on the evaluations which factored into Qualcomm’s decision of setting up the new location in Hyderabad under 3 months Show less

Business Development Manager

• May 1986 - May 2002

• Planned and managed the approval process of electrical products as substitute to imported components by improving the quality of “Elmex” brand components; thus leading to a customer order worth 20% of yearly sales. This improved the company profits by 35%. This approval process required constant communication with customer to understand relevant standards, developing test specifications and acceptance criteria for electrical, mechanical, seismic and environmental tests • Expanded the company operations to develop and manufacture DIN Rail Mounted Interface Modules which accounted for 11% of total sales and about 20% of the profits during 1996 in spite of the recessionary effect in India • Reinforced customer confidence in “Elmex” products by securing national and international certifications for electrical, mechanical and environmental specifications after a rigorous testing process conducted by an independent testing agency • Travelled extensively to Singapore, Malaysia, Hong Kong, Taiwan, Australia, Germany, U.K, and UAE for business development purposes and expanded business to multiple continents Show less

R & D Engineer (Instrumentation)

• Oct 1982 - Apr 1986

• Designed a product - 8085 Microprocessor based 16 Point Temperature Scanner product. These specifications were designed based on the field experience and communications with the actual users in the field for requirements • Specified design included hardware design as well as software programming using assembly level language • Commissioned control panels containing the microprocessor based temperature scanners for the control and monitoring of a major plant in process industry • Spearheaded the environmental testing of microprocessor based temperature scanners and obtained the certification from government agency • Committed to delivering excellent customer service by promptly attending the service calls of customers for any repairs • Demonstrated effective know-how of the instrumentation products by successfully solving any operational issues Show less