Solutions Architect

• Apr 2019 - Present

• Evaluate clients’ current business and manufacturing processes and roadmap(s), perform gap analysis of clients’ requirements against IQMS solutions. Recommend best fit of standard functionality, configuration and customization to meet clients’ requirements, budget, and roadmap(s). • Architect manufacturing solutions using IQMS ERP software for clients in the manufacturing vertical. • Facilitate onsite and remote workshops to define and refine project requirements… Show more • Evaluate clients’ current business and manufacturing processes and roadmap(s), perform gap analysis of clients’ requirements against IQMS solutions. Recommend best fit of standard functionality, configuration and customization to meet clients’ requirements, budget, and roadmap(s). • Architect manufacturing solutions using IQMS ERP software for clients in the manufacturing vertical. • Facilitate onsite and remote workshops to define and refine project requirements through prototyping including use cases and test plans. • Consult with internal and external clients to change, update, and optimize supply chain processes. • Work on multiple client engagements simultaneously. • Provide pre-sales expertise to potential clients.

ERP Consultant

• Oct 2016 - Apr 2019

• Training of customer Core Team Members on the ERP Solution including modules such as AWMS,AR/AP, Quality and Manufacturing • Initial setup of key data and transfer of knowledge to Customer Core Team • Assist customers in working through and documenting their business procedures • Assist customers in execution of Conference Room Pilots • Provide Go Live Support of both Core Team and End Users • Establish/promote a positive relationship with customers • Work with… Show more • Training of customer Core Team Members on the ERP Solution including modules such as AWMS,AR/AP, Quality and Manufacturing • Initial setup of key data and transfer of knowledge to Customer Core Team • Assist customers in working through and documenting their business procedures • Assist customers in execution of Conference Room Pilots • Provide Go Live Support of both Core Team and End Users • Establish/promote a positive relationship with customers • Work with Operations and Finance departments of customer to establish “best practices” • Conduct accurate and thorough testing of customizations • Conduct onsite customer implementation meetings including modules such as AR/AP and General Ledger • Work with customers to achieve the best solutions for customer to maximize product use, benefits, and functionality • Assess clients’ needs to understand how their business operates in order to form and execute an implementation strategy that will best utilize the product • Provide feedback to peers and management as an active participant in the continual improvement philosophies of IQMS Analyze and specify application enhancements. • Manage multiple client implementations and projects at one time.

TECHNICAL IMPLEMENTATION CONSULTANT

• Oct 2015 - Oct 2016

Install, setup, troubleshoot, and train customers on a unique, Linux and Oracle based, enterprise software CTI [Cisco, Avaya, Nortel] solution in Major Hospitals across the United States. • Respond, troubleshoot, and resolve issues and problems discovered while installing CTI applications at a customer site, escalating issues where appropriate. • Provide proactive resolutions to developing problems, and suggest modifications that may result in a permanent fix to a problem. • Direct and… Show more Install, setup, troubleshoot, and train customers on a unique, Linux and Oracle based, enterprise software CTI [Cisco, Avaya, Nortel] solution in Major Hospitals across the United States. • Respond, troubleshoot, and resolve issues and problems discovered while installing CTI applications at a customer site, escalating issues where appropriate. • Provide proactive resolutions to developing problems, and suggest modifications that may result in a permanent fix to a problem. • Direct and perform follow up as necessary to complete projects and elicit customer satisfaction. • Communicate with customers as primary contact during the implementation process. • Follow installation standards, project plans, and related documentation to ensure a high level of success during the implementation process. Show less Install, setup, troubleshoot, and train customers on a unique, Linux and Oracle based, enterprise software CTI [Cisco, Avaya, Nortel] solution in Major Hospitals across the United States. • Respond, troubleshoot, and resolve issues and problems discovered while installing CTI applications at a customer site, escalating issues where appropriate. • Provide proactive resolutions to developing problems, and suggest modifications that may result in a permanent fix to a problem. • Direct and… Show more Install, setup, troubleshoot, and train customers on a unique, Linux and Oracle based, enterprise software CTI [Cisco, Avaya, Nortel] solution in Major Hospitals across the United States. • Respond, troubleshoot, and resolve issues and problems discovered while installing CTI applications at a customer site, escalating issues where appropriate. • Provide proactive resolutions to developing problems, and suggest modifications that may result in a permanent fix to a problem. • Direct and perform follow up as necessary to complete projects and elicit customer satisfaction. • Communicate with customers as primary contact during the implementation process. • Follow installation standards, project plans, and related documentation to ensure a high level of success during the implementation process. Show less

Expert Support Consultant – Disaster and Recovery

• Jan 2006 - Mar 2015

Expert Support Consultant – Disaster and Recovery 2006-2015 Responsible for installing, monitoring and maintaining and recovering 1,500 clients SQL databases disaster and recovery solution. Proactively headed off potential issues to ensure client’s backups were consistently up to date. ▪ Expertly monitored over 4,000 SQL databases to ensure they were backed up consistently and were available for recovery 24/7. Overall maintenance and performance monitoring of… Show more Expert Support Consultant – Disaster and Recovery 2006-2015 Responsible for installing, monitoring and maintaining and recovering 1,500 clients SQL databases disaster and recovery solution. Proactively headed off potential issues to ensure client’s backups were consistently up to date. ▪ Expertly monitored over 4,000 SQL databases to ensure they were backed up consistently and were available for recovery 24/7. Overall maintenance and performance monitoring of clients Backup as well as Disaster and Recovery Environment. ▪ Provided top notch customer service to clients experiencing downtime due to failed hardware. ▪ Implemented the disaster and recovery solution for several clients after they had failed, by thinking outside the box thus ensuring minimal data loss and maximum uptime.

Expert Support Consultant

• Oct 2001 - Mar 2015

Field Service Engineer / Team Lead Upgrades

• Jan 2004 - Jan 2006

Responsible for site checks, documentation, complete installation of network and hardware and follow up at various Doctor’s offices throughout the country. Led the update team which upgraded clients EMR and PM systems overnight to the latest releases. ▪ Brought in over $125,000 in extra revenue by ensuring clients adhered to their licensing agreements. ▪ Managed the upgrade team ensuring clients upgrades were completed on time with minimal interruption to daily… Show more Responsible for site checks, documentation, complete installation of network and hardware and follow up at various Doctor’s offices throughout the country. Led the update team which upgraded clients EMR and PM systems overnight to the latest releases. ▪ Brought in over $125,000 in extra revenue by ensuring clients adhered to their licensing agreements. ▪ Managed the upgrade team ensuring clients upgrades were completed on time with minimal interruption to daily workflow. ▪ Enhanced our clients confidence in the company by providing a high level of expertise while installing the clients hardware and network.

Technical Support Engineer

• Oct 2002 - Jan 2004

Senior technician responsible for supporting client’s hardware and remote connectivity, directed remote staff to client sites when hardware needed replacing. Prioritized clients tickets as they were entered into the tracking system to ensure clients were helped in the correct order, aided internal staff with connection issues. ▪ Provided a extremely high level of service to our clients who were experiencing hardware issues, often resolving their issues eliminating their need to call on… Show more Senior technician responsible for supporting client’s hardware and remote connectivity, directed remote staff to client sites when hardware needed replacing. Prioritized clients tickets as they were entered into the tracking system to ensure clients were helped in the correct order, aided internal staff with connection issues. ▪ Provided a extremely high level of service to our clients who were experiencing hardware issues, often resolving their issues eliminating their need to call on 3rd party IT providers. ▪ Worked closely with our internal support staff providing them with the support they needed to connect to our clients.

Radio Operator - Technical Support

• Jan 2000 - Jul 2001

Provided technical support to Division HQ, various responsibilities included, all hardware setup and maintenance including printers, workstations and all peripherals, MS Exchange administration, Account creation/deletion on the domain.

Infantryman

• Jul 1989 - Jan 2000

Was part of four tours overseas including three to Bosnia-Herzegovina, as well as several internal operations including providing aid during Ice Storm, Swiss Air Disaster and the OKA crisis.