Experience

Hyundai Auto Canada Corp.

• Canada
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• District Customer Experience Manager, Eastern Zone

  • May 2021 - Present



Xtime

• United States
• Software Development
• 100 - 200 Employee

• Dealer Performance Consultant

  • Sep 2018 - Jun 2021

  As a performance consultant I have been a part of a team that has helped clients build service departments create a consistent, high-quality ownership experience that drives repeat business and increases the dealership’s bottom line. This experience includes working with service departments to utilize the industry’s first integrated, cloud-based service experience platform. As a performance consultant I have been a part of a team that has helped clients build service departments create a consistent, high-quality ownership experience that drives repeat business and increases the dealership’s bottom line. This experience includes working with service departments to utilize the industry’s first integrated, cloud-based service experience platform.



TireLink Canada

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Retail Development Manager

  • Sep 2016 - Sep 2018

  Provide customized business solutions and specific strategy to each dealer in order to meet their specific needs thus ensuring customer loyalty in addition to promoting valued added services, training tools, and new promotions. Assist and support the dealers in marketing in the development and maintenance of pricing lists, retail selling guides, special promotion and materials and offer training and coaching on all retail strategies to maximize the business opportunities. Effectively diagnose opportunities for each dealership while determining the investment and ROI for each. Develop and implement strategies, processes, and tactics to assist dealerships with their Effective Selling Strategy and reinforce the service lane. Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across all products to meet business objectives. Collaborate with the dealership to optimize merchandising components. Maintain knowledge of current industry trends and share best practices across the team and dealership network to support continuous improvement. Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings. Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement and exceed their goals. Suggest improvements to the procedures currently in place in order to maximize their efficiency and surpass sales objectives. Effectively build relationships with Dealership Management to gain commitment to plans in order to meet objectives. Create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results-internally and externally (across all levels of the dealership). Develop the business through collaboration with OEM field contacts and other program resources. Show less



Dealer Tire

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Account Manager

  • Dec 2014 - Sep 2016

  Dealer Tire Canada LLC was acquired by Groupe Touchette-Tirelink in 2016 Dealer Tire Canada LLC was acquired by Groupe Touchette-Tirelink in 2016



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Branch Manager

  • Dec 2007 - Dec 2014

  Develop a sales team by setting tangible goals and keeping staff motivated in order to maximize operational revenue. Supervised and coordinated the team’s efforts, to ensure and maintain operational efficiency. Ensure the branch’s long-term profitability by increasing revenue and reducing costs. Develop existing and potential strategic accounts. Prepare and present competitive business proposals to potential accounts. Constantly strive to improve processes, in order to offer a customer experience in compliance with the company’s service index (ESQI). Analyze the competition’s retail pricing strategy, in order to submit regional recommendations to head office. Elaborate and plan sales and marketing initiatives to ensure the growth and success of the branch; Manage maintenance of the fleet, including manufacture recalls, and accident damages Show less