Experience

Indrasur Consulting Services Pvt Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager - SLED Market

  • May 2019 - Present

  As part of the SLED Team, I am responsible to drive State & Local contracts and, provide solutions around Staff Augmentation and SOW projects As part of the SLED Team, I am responsible to drive State & Local contracts and, provide solutions around Staff Augmentation and SOW projects



MWIDM Inc.

• Business Development Lead (State, Local and Commercial Business)

  • Nov 2017 - Apr 2019

  -Creating leads to generate new business opportunities for the organization -Managing proposal development, balancing workload and deliverable multiple sales opportunities -Searching RFPs, RFQS & RFIs issued by US government agencies -Task allocation and co-ordinate team efforts -Identify workable projects as per company capabilities along with trend analysis -Identify pre & post challenges of projects with their productive solutions -Preparing delivery of documents for US government agencies in timely manner -Capturing new plans and strategies -Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into functional/technical requirements -Managing the pre-sales repository of the organization, which consists Case Studies of bids won and executed successfully and Case Studies of bids lost and reasons for that -Lead and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers. -Adept at preparing business requirements documents (BRD’s), defining project plans, writing system requirements specifications, and delivering project/status reports. -Responsible for business development in targeted new accounts. -Responsible for planning, developing, executing and directing the strategies, processes and programs to drive successfully for our clients Show less



Mobilyte Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Pre-Sales Lead (State & Local Government)

  • Aug 2017 - Nov 2017

  -Working on strategic pursuits and opportunities as Pre-Sales Lead for State & Local Government in IT Infra domain -Responsible for leading Bids/RFPs/RFIs end to end over entire opportunity sales life-cycle -Experienced and highly skilled at end to end presales functions such as sales support, account management, account intelligence, proactive pitches, business plan, client offerings and technology landscaping, bench-marking, Client PoC conceptualization and presenting, opportunity ideation etc -Win Loss analysis for the bids -Work in close cooperation with account directors for service proposals and submission documents as well as communications, discussions and client meetings during the proposal process and following its development -Work with client/teams to develop sourcing strategies. Implement these strategies and monitor the channels to improve our conversion rates -Bringing out new business opportunities and direct clients to the organization. -Gathering IT budget of user departments according to our needs -Reviewing shortlisted RFP/RFQs with the pre & post award challenges along with productive solution Show less



Outline Systems India Pvt Ltd-Chandigarh

• Business Development (State & Local Government)

  • Dec 2015 - Aug 2017

  -Searching new business opportunities in the form of RFPs/RFQs or RFIs issued by US State Government. -Gathering the business intelligence regarding the sent opportunities by using specific portal and websites. -Analyzing different opportunities based on the core competencies for their scope & company capabilities -Follow up with Proposal making team for their questions regarding RFPs/RFQs. -Helping proposal making team to find their answers regarding opportunity by following up with client. -Conduct Competitor analysis to drive right Win Themes/Strategies along with effective win propositions. -Exploring new opportunities with existing accounts. -Incumbent Capture for short-listed and Awarded Opportunities -Complete Market Research, Business Intelligence On Opportunities -Attending the Pre-Bid meeting organized by client to understand the specification of their requirements & to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution -Maintaining the database of working or non-working opportunities with reason provided by Proposal making team. -Ensuring an updated management database related to RFIs, RFPs, case studies, stories, client testimonials,,etc -Developing a growth strategy focused both on financial gain and customer satisfaction -Follow- up with Proposal making team to ensure submission in timely manner. -Tracking the opportunity if is there any changes or any addendum has been issued regarding working opportunity till the time of Award. -Conducting research to identify new markets and customer needs -Arranging business meetings with prospective clients -Conduct research to identify new markets and customer needs -Build long-term relationships with new and existing customer Show less



Tech India Solutions Pvt Limited

• Team Lead

  • Jan 2015 - Dec 2015

  -Taken care of a team of associates in order to achieve process targetPrepared important reports and analysis for process -Encourage team on their KRA’s to achieve Process KPIs -Effectively managed a high-volume of outbound calls for Videcond2h customer under WBC campaign -Review team performance after every month/quarter to detect outliers -Also conduct reward and reorganization within team to highlight star performers -Initiated new techniques and Strategies into process for betterment of process KPIs Show less



Serco Global Services Pvt Ltd

• Team Lead

  • Nov 2012 - Nov 2014

  -Monitoring the daily performances of executives and assist them with the grievances they face. -Conducting daily meetings with the Associates and discussing about their report statistics and the respective feedback. -Monitor interaction between Associates and customers to ensure quality assurance standards -Performed frequent performance evaluations of executives and encouraged them for better and consistent performances -Great command over reports, both preparation and analysis. -Maintained a good rapport with the employees Show less



Competent Synergies

• India
• Outsourcing/Offshoring
• 200 - 300 Employee

• Team Lead

  • Jan 2011 - Jul 2012

   Take care of team for Reliance CDMA & Postpaid inbound calls  Prepare forecasts and shifts for the team/process  Monitor all calls to ensure that all quality standards are strictly adhered  Conduct regular review of all team associates performance and organize training sessions for under performer  Submit regular reports to management and seek new ideas and strategies to improve performance in the team  Understand all organization’s products, services, procedures and guidelines and communicate same to all team members Show less



Intelenet Global Services

• India
• Consumer Services
• 1 - 100 Employee

• Customer Service Associate

  • Feb 2010 - Jan 2011

  -Handed Calls of Platinum, Gold and Corporate customers with customer delight -Addressed and resolved customer product complaints empathetically and professionally. -Acted professionally and patiently when addressing negative customer feedback. -Mentoring the team members to improve on quality and productivity. -Mentored the peers in situation which were new while handling the customers -Consistently achieving the targets set and mentored peers to achieve the same -Handed Calls of Platinum, Gold and Corporate customers with customer delight -Addressed and resolved customer product complaints empathetically and professionally. -Acted professionally and patiently when addressing negative customer feedback. -Mentoring the team members to improve on quality and productivity. -Mentored the peers in situation which were new while handling the customers -Consistently achieving the targets set and mentored peers to achieve the same



RBPO

• India
• Consumer Services

• Technical Support Exective

  • Sep 2007 - Dec 2009

  -Defused volatile customer situations calmly and courteously -Resolved service, pricing and technical problems for customers by asking clear and specific questions -Meeting the specified targets of AHT, FTR, Quality and C-SAT -Worked as Floor Support along with the login -Handled team in the absence of team leader -Sharing Call Quality Scores with team members & reasons for fatal in team -Conducted training session for new joinees on the floor -Defused volatile customer situations calmly and courteously -Resolved service, pricing and technical problems for customers by asking clear and specific questions -Meeting the specified targets of AHT, FTR, Quality and C-SAT -Worked as Floor Support along with the login -Handled team in the absence of team leader -Sharing Call Quality Scores with team members & reasons for fatal in team -Conducted training session for new joinees on the floor