Director Of Business Development

• Sep 2020 - Present

Over the past two decades, Red Clay Consulting has provided systems integration services to the utilities industry and has an impeccable track record in implementing Oracle Utilities products. As a certified Oracle Gold Partner, Red Clay Consulting provides a cost-effective opportunity to collaborate with a trusted and valued Oracle Utilities implementation and SI partner. In addition to this esteemed certification, the Red Clay team delivers the deepest experience in the industry with Oracle… Over the past two decades, Red Clay Consulting has provided systems integration services to the utilities industry and has an impeccable track record in implementing Oracle Utilities products. As a certified Oracle Gold Partner, Red Clay Consulting provides a cost-effective opportunity to collaborate with a trusted and valued Oracle Utilities implementation and SI partner. In addition to this esteemed certification, the Red Clay team delivers the deepest experience in the industry with Oracle Utilities and supports this competency with unmatched technical integration skills. In his role as Director of Business Development, Saurabh has a portfolio of responsibilities including core sales, client partnerships, industry and partner alignment, and leading strategic initiatives. Saurabh collaborates with prospects and clients to accelerate transformational initiatives and drive customer satisfaction through new business endeavors and expansion of existing programs. Saurabh is committed to delivering world-class levels of support to his utility customers so that they receive the utmost value from their relationship with Red Clay Consulting. Show more Show less

Client Partner

• May 2018 - Sep 2020

HCL Technologies is a $9.9 billion next-generation global technology company that helps enterprises re-imagine their businesses for the digital age. HCL spans 45 countries and 154,000 employees serving 250 of the Fortune 500 companies and 650 of the Global 2000 companies.As the Regional Director of Strategic Accounts and 'Hunter' for net new logos, Saurabh managed the relationship with his clients, and owned the P&L, goals, performance, and the end-to-end portfolio of services for all… HCL Technologies is a $9.9 billion next-generation global technology company that helps enterprises re-imagine their businesses for the digital age. HCL spans 45 countries and 154,000 employees serving 250 of the Fortune 500 companies and 650 of the Global 2000 companies.As the Regional Director of Strategic Accounts and 'Hunter' for net new logos, Saurabh managed the relationship with his clients, and owned the P&L, goals, performance, and the end-to-end portfolio of services for all lines of business for his accounts. While maintaining a laser focus on delivery, Saurabh explored new avenues to strengthen the strategic nature of the client partnership. All of sales, delivery, and operations, for the business rolled up to Saurabh as the Client Partner.Key Accomplishments:★ Outstanding Value Award for Client Services - HCL 2019.★ Emerging Star/"New Kid on the Block" Award - HCL 2019.★ Best Case Study (Client Partner Exchange) - HCL 2018.★ Sales Hero & Top Collaborator - HCL 2018. Show more Show less

Director - Business Development & Client Partnerships

• Apr 2014 - Apr 2018

Over the past 20 years, Vertex has had the privilege of serving more than 50 business entities representing about 30 million customers through fully hosted & managed (cloud) solutions including SaaS platforms powered by SAP. By effectively utilizing more than a dozen years of rich experience in customer service operations, Saurabh led the charge in expanding the company's presence in both the municipal and utility markets. Saurabh was responsible for sales strategy, GTM, and revenue… Over the past 20 years, Vertex has had the privilege of serving more than 50 business entities representing about 30 million customers through fully hosted & managed (cloud) solutions including SaaS platforms powered by SAP. By effectively utilizing more than a dozen years of rich experience in customer service operations, Saurabh led the charge in expanding the company's presence in both the municipal and utility markets. Saurabh was responsible for sales strategy, GTM, and revenue acquisition, penetration, and retention at major enterprise accounts by developing, maintaining and growing executive relationships. Key Accomplishments:★ Won four net new client logos for Vertex within first 3 years in the role.★ Secured two long term contract renewals for key territory accounts.★ Led enterprise project for earning the “SAP Certified Provider of Hosting Services” certification.★ Additional responsibility as Client Account Director for five key clients. ★ Recipient of the CEO "Breaking Barriers" Award. Show more Show less

Deputy Vice-President - IT Operations for United Utilities

• Feb 2009 - Mar 2014

Associate Vice-President - IT Service Management

• Sep 2006 - Feb 2009

Senior Client Relationship Manager

• Sep 2005 - Sep 2006

Client Operations Manager

• Apr 2002 - Sep 2005

Convergys is a world-class customer management firm made up of 125,000 employees working in more than 150 service centers in 31 countries.Starting as a Team Leader, Saurabh worked his way up to manage the delivery of services for Fortune 500 clients, at the back of exceptional results and flawless delivery. Leading teams of up to 100 FTE, including Team Leaders and Customer Service Reps, Saurabh demonstrated excellence in Customer Operations.In the course of 3.5 years, Saurabh… Convergys is a world-class customer management firm made up of 125,000 employees working in more than 150 service centers in 31 countries.Starting as a Team Leader, Saurabh worked his way up to manage the delivery of services for Fortune 500 clients, at the back of exceptional results and flawless delivery. Leading teams of up to 100 FTE, including Team Leaders and Customer Service Reps, Saurabh demonstrated excellence in Customer Operations.In the course of 3.5 years, Saurabh demonstrated excellence in Customer Management Operations across multiple domains and was recognized through multiple awards:★ Customer Sales - AT&T★ Technical Support - IBM and Cisco★ Financial Services - Capital One Rewards ProgramKey Accomplishments:★ Led a Continuous Improvement (CI) initiative on Quality delivery and was team member on three other CI projects on AHT, Schedule Adherence, and skill-based intelligent routing. Demonstrated results were recognized with the prestigious CI "Green Belt".★ Restructured the quality regime to compliment the CSAT theme. Demonstrated an increase of more than 14% on quality parameters in a short period of time contributing a 2.5% bonus on our P&L, translating to $75,000 in additional revenue.★ Restructured agent and team lead scorecards to focus on areas of opportunity to and to fix gaps in accountability. Successful in registering a 12.9% increase in CSAT scores in 6 months beating client SLAs. This worked to a saving of 1.5% on our yearly P&L, translating to circa $45,000.★ Consistently met and delivered on AHT targets translating in additional billing of up to $75 per FTE. Schedule adherence bottlenecks plugged to deliver an impressive 98% SA exceeding SLAs. Show more Show less

Management Assistant - Branch Operations

• Aug 2000 - Mar 2002

Enterprise Rent-A-Car is the largest car rental company in the United States. With annual revenues of $17.8 billion and more than 83,000 employees, Enterprise Holdings own and operate more than 1.5 million cars and trucks. ERAC ranks in the Top 50 Most Respected Companies in the U.S. Saurabh started as a trainee and worked his way up to 'Management Assistant'​; responsible for branch operations, profit generation, loss control, car sales, and corporate expansion for the largest… Enterprise Rent-A-Car is the largest car rental company in the United States. With annual revenues of $17.8 billion and more than 83,000 employees, Enterprise Holdings own and operate more than 1.5 million cars and trucks. ERAC ranks in the Top 50 Most Respected Companies in the U.S. Saurabh started as a trainee and worked his way up to 'Management Assistant'​; responsible for branch operations, profit generation, loss control, car sales, and corporate expansion for the largest auto-rental company in North America.★ As Branch 'Corporate Accounts Manager'​ - negotiated contracts with new corporate businesses - registered a 129% growth in body-shop and service center client business for ERAC in less than a year. ★ Additional charge as a Car Sales Liaison Officer looking after retail/sales. ★ Inducted into the "High Performers Club" of Enterprise Rent-A-Car in 2001. Show more Show less

Security Administrator

• Aug 1996 - Jul 1999

Security and first-line emergency response across all physical facilities on campus.