Experience

Optimal Virtual Employee

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Technical Project Manager

  • Feb 2022 - Present

  Roles and Responsibilities: • IT Servicing and Delivery Management. • Risk analysis and mitigation / contingency planning. • Managing clients from EMEA, APAC, US, CA. • Participating in Pre-sales techno-business meetings for understanding, scoping, solutioning, budgeting purposes. • Prepare post-sales client facing and internal deliverables such as project plan, issues/risk register and weekly status report. • Lead technical deep dives to secure the technical scoping of the solution. • Managed large engagement (with fixed bid and managed services model). • Plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. Running successful operations resulting into: • 35% more productivity from resources. • 30% growth in revenue from existing projects by identifying scope of enhancement and getting clients onboard with the same. • 45% growth in expansion on existing and new clients. • Managing 80+ resources with a diverse array of talents and responsibilities; deployed on client side & projects by implementing structured and well planned processes for performance metrix, high productivity, quality delivery. • Managing/running multiple scrums teams and projects. • Conducting Quarterly Audit of resources. • Implementing and monitoring skill growth plans. • Applying Devops (CICD) and automation throughout the program development and rollouts. • Provide mentorship on advanced technical capabilities. • Define, influence and communicate the technical direction. • Mentoring, Coaching and nurturing team members along with enabling developers to work in an independent manner. • Actively test and clearly document implementations, so others can easily understand the requirements, implementation, and test conditions. • Responsible for all product/project timelines, and ensure they are delivered in a timely manner as per the defined scope and budget.



Codepiller IT Services

• Delhi, India

• Co-Founder & AVP - Technology

  • Nov 2019 - Dec 2021

  Account Management / Sales - Working with a pre-sales team to determine solutions / pitches to customers’ and supporting the team to present proposals to clients. - Develop and maintain strong relationships with clients to cross-sell and upsell products that can create value for them. - Manage internal customer-related processes regarding scheduling, finance, and resource management. Program Management - Ensure effective scoping and estimation across projects to produce win-win results. - Defining overall program and project metrics/processes to ensure compliance to quality on all client deliverables. - Vendor management - Manage relationships with third-party partners and vendors. - Create and review reports on status, issues and risks for circulation to client and internal stakeholders. - Manage project definition, scoping, sequencing, and tracking across several concurrent projects using Jira. Commercial Management - Reviewing and tracking the projects ending margin and expenses with respect to the budget and margins. - Manage quarterly planning, ensure projects ladder up to quarterly goals and business OKRs. - Brainstorm with finance and accounting teams to manage capitalization of projects development; help determine opportunities for maximum efficiency. People Growth - Coaching and mentoring the delivery team on technology and business to help them deliver to the client expectation. - Drive project kick-off activities: internal meetings, statement of work creation, project plan documentation clients. Delivery Management - Responsible for delivering projects on time and on the budget by ensuring the right staffing with the right skill sets to deliver up to clients’ expectations. Act as one point of contact for any client escalations. - Process driven constantly looking to refine and tweak processes to improve delivery quality, while not allowing that need for constant improvement to stand in the way of execution.



UpSkill YourSelf

• United States
• Education Management
• 1 - 100 Employee

• IT Consultant

  • Apr 2020 - Jun 2021

  - Worked with founders to analyse business requirements, scope, and technicalities associated with the idea. - Created project plans from the scope for product development; Ally with product, design and engineering partners to scope project and craft roadmaps. - Recommended business decisions from a technical perspective like performance, reliability, scalability, and security. - Guided the team to follow design standards in terms of UI/UX Design. - Managed changes to the scope, schedule, costs, and timelines for the project. - Provided technical related consultation plus the expertise to all managers as well as various team members. - Collaborated with stakeholders and other contributors in Engineering, Product, and Design to produce technical specifications, documentation and implementation plans for new and existing functionality. - Collaborative feedback from other engineers, technical heads, QA, and other departments to ensure code and technology meets standards. - Collaborated with sales and delivery team for their product trainings, feedback and change requests.



LearnersQ Inc (Eupskill.com)

• United States
• E-Learning Providers

• Project Manager

  • Sep 2018 - Oct 2019

  - Hands-on experience and awareness of project management principles, documents and plans. - Assisted in the definition of project scope and objectives, involving all relevant stakeholders and ensuring identification of dependencies and technical feasibility. - Created project plans from the scope for product development; Ally with product, design and engineering teams to scope the project and craft roadmaps. - Working with CXO's of clients to understand the business and drive expansion plans for products. - Coordinated with internal resources and third parties/vendors for the flawless execution of projects. - Prioritize project tasks, effectively communicating project status, updates and changes internally and externally, and working with the project team in order to meet tight deadlines. - Managed changes to the scope, schedule, costs, and timelines for the project. - Track and maintain project schedules - establishing target milestones, identifying and tracking dependencies. - Facilitate daily stand up meetings sprint planning retrospective and sprint demos. - Manage /coordinate/escalate project tasks on a day-to-day basis. - Experience in managing change requests and prioritization in a fast changing environment. - Align cross-functional teams on the project scope to achieve product vision. - Audit deliverables produced by the team and manage sign-off of key milestones and deliverables. - Influence a culture of collaboration and accountability across the team through the successful management of project deliverables. - Draft and maintain documentation and artefacts to support project delivery. - Additionally managing DevOPs for the project along with release and iteration Planning. - Collaborated with sales and delivery team for their product trainings, feedback and change requests. - Hands-on with any project management solution - Scrum and tool used Jira. - Prepare reports for management regarding status of projects.



Getquickair.com.au, Getquicktech.com.au

• St Kilda, Victoria, Australia

• IT Consultant - Contract

  • Nov 2018 - Apr 2019

  - Analysed existing data, Prepared new growth & development strategies; and shared across engineering, content, internet marketing team which resulted into 15X M-O-M increase in traffic, 3X M-O-M increase in sales and revenue. - Collaborative feedback from cross functional teams and various stakeholders across the organization. - Worked with founders to analyse new business requirements, scope, and technicalities associated with the idea. - Created project plans from the scope for new product development; Ally with product, design and engineering partners to scope new project and craft roadmaps. - Collaborative feedback from other engineers, product managers, QA, and other departments to ensure code and technology meets internal standards. - Guided the team to follow design standards in terms of UI/UX Design.



Codepiller IT Services

• New Delhi Area, India

• Co-Founder & Sr. Manager

  • Jul 2017 - Sep 2018

  - Provided software development services to startups to established companies to name a few - "Built Optical Management Software for Optikenya", "Magento Plugin For Boxx.ai a startup by 3 IIT alumni's", "BBDaily a segment of Bigbasket", "Ticketbuynow - Hongkong's biggest ticketing platform", "ArsalEx - Logistics Platform", "LMS for centum learning a vertical of Airtel", "EV Bike Management App for 22motors startup by IIT alumni's". - Managed project sprints, setting appropriate deadlines and ensuring accountability across the team. - Planing day-to-day activities for the team, working with clients and team members, to balance project delivery and operational health - Handled development to delivery of more than 50+ projects in diverse technology and frameworks. - Taking charge of the project development lifecycle, assigning task from business analyst to tech team with deadlines. - Took project requirements and transform them into technical tasks. - Performed code reviews and served as a mentor to team members on engineering best practices. - Responsible for bug-free deployment of hot-fixes, changelogs and project doc updates. - Testing, Iterating and analysing projects before the delivery to each client. - Ensuring the project requirement documentation is created properly and managed. - Responsible for building design specs, development workflow, QA schedules for teams for the projects. - Delegating tasks and achieving daily, weekly, and monthly goals. - Managed a small team of 5 members while still making individual contributions. - Been a "player/mentor" for the team, getting my hands into code and design where required. - Communicated project status with management, team members and clients on day to day stand-up basis. - Managed a team-oriented environment to develop complex web & mobile applications for our clients. - Managed projects delivery on high priority schedules and goals. - Worked with diverse technology, frameworks and programming languages.



Universal Youth Card Horizon Pvt. Ltd

• India
• Consumer Services
• 1 - 100 Employee

• Sr. Manager IT & Project Head

  • Mar 2016 - Jun 2017

  A FinTech Startup founded by Radhika Garg, Director at Rajdarbar Group.- Managed changes to the scope, schedule, costs, and timelines for the projects.- Single Point Of Contact for all communications from the clients, channel partners, vendors, stakeholders and the internal and development teams.- Improved engineering standards, tooling, and processes.- Used A/B testing to get feedback on critical changes that impacts our critical user flows.- Managed project sprints, setting appropriate deadlines and ensuring accountability across the team.- Managed and improved the team's development process, proactively identifying investment areas.- Learnt and collaborated with other teams; to understand their needs and develop systems to make their work effective.- Introduced AWS environments and DevOps to eliminate local servers setup due to cost & scalability issue.- A coaching and growth mindset open to getting and giving feedback & constantly improving myself and others.- Experienced working collaboratively with cross functional teams & various stakeholders across the organization.- Established & innovated on best practices from the industry and improved the implementation of those practices on the team over time.- Planning activities for the team, working with stakeholders and departments, to balance feature delivery & operational health- Writing progress reports and delivering presentations to the relevant stakeholders.- Worked with founders to analyse business requirements, scope, and technicalities associated with the product.- Managed integration of 100+ 3rd party platforms and APIs, Managed integration with four banking channel, Managed development of 35+ Internal applications for departments across organization and partners.- Managed core product till launch of 26th version.- On-boarded more than 80+ business partners in Local Businesses, Education, Entertainment, Fashion, Recruitment, Recharge & Utility Payments, Healthcare, Travel & NGOs category.

• Manager IT

  • Aug 2015 - Feb 2016

  - Communicated project status with mgt, teams and stakeholders on an ongoing basis.- Taking charge of the Product Release, assigning task from Product team to Tech team with deadlines.- Spend time reviewing and writing design documents, reviewing Pull Requests and exploring new implementation ideas.- Guided technical design and architecture for a team of 18 backend / frontend engineers.- Took responsibility for the performance & uptime of the services owned by the team by collecting metrics, participating in on-call meets, monitoring production env., debugging issues and responding with priority.- Developed polished, testable, and trustworthy systems that eliminate manual tasks for the financial services industry.- Performed code reviews and served as a mentor to team members on engineering best practices.- Collaborated and worked cross functionally with other technical teams and team leaders (Payments, Risk, Platform & Core) to solve complex problems and/or launch new features.- Responsible for bug-free deployment of hot-fixes, changelogs and API/Product Doc updates.- Collaborated with other developers, product managers, QA, and other departments to ensure code and technology meets internal standards.- Ally with our product, design and development teams to scope projects and craft roadmaps.- Worked with latest tech stack for scalability, implemented version control and maintaining the code bases along the tech team.- Testing, Iterating and analysing product before the release of each version.- Ensuring the UX - Requirement documentation is created properly and managed.- Responsible for building design, development, QA teams for the projects.- Delegating tasks and achieving daily, weekly, and monthly goals.- Managed integration of 65+ 3rd party platforms and APIs, Handled integration with two banking channel, Build 12+ Internal applications for departments across organization and partners.- Launched 8th version of the core product for our customers.

• Deputy Manager IT

  • Jul 2014 - Jul 2015

  - As DM IT my roles and responsibilities was to coordinate with Product Dev. Head and develop the Product for customer, 3rd party integration, Banking integrations, Internal Operations. Finance, Customer service and Tech department application developments.- Proven experience in software engineering leadership position and multi-tier web application development.- Experience building developer friendly REST APIs and integrating with external applications- Managed a small team of 11 members while still making individual contributions.- Designed and build new features from scratch for our core products while improving existing features and troubleshooting bugs.- Been a "player/mentor" for the team, getting my hands into code and design where required.- Ability to guide the team to follow design standards in terms of UI/UX Design and Branding.- Communicated project status with management, team members and other stakeholders on an ongoing basis.- Participated in a team-oriented environment to develop complex web-based applications.- Been a team player and deliver on high priority schedules and goals.- Provided guidance and technical leadership to other members of the product development team.- Made direct code contributions to the code base and reviewed the contributions of others to ensure code quality and adherence to specifications.- Managed new hires onboarding and their "day 0" experience.- Took over ownership of main products on unfinished stage and build it up to first beta launch and later scalling it into final products, Integrated 30+ 3rd party platforms and APIs, Handled integration with one banking channel, Build 5+ Internal applications for departments across organization and partners.- Managed internal cloud setup along with server technical team in terms of performance, setup, security and scalability.- Launched 2 beta and 3 main version of the core product for our customers.



Labstreet

• Gurugram, Haryana, India

• Product Development Team Lead

  • Mar 2015 - Aug 2016

  - Labstreet was an online marketplace which the option to book at home diagnostic test services from preferred path lab launched by two IIT alumni’s Lalit Mittal and Ujjwal Chaudhry, Labstreet raised angel investment from ClickLabs owned by Samar Singla founder of Jugnoo and JungleWorks. After successfully running operations for almost 2 years Labstreet was acquired by Niramaya PathLabs. - Work with founders to analyse business requirements, scope, and technicalities associated with the product. - Created project plans from the scope; delegated to-do’s to development & design team and managed timelines. - Guided the team to follow latest design standards in terms of UI/UX Design. - Ensuring the UX - Requirement documentation is created properly and managed. - Worked with latest tech stack for scalability, implemented version control and maintaining the code bases along the tech team. - Testing, Iterating and analysing product before the release of each version. - Collaborated with stakeholders and other contributors in Engineering, Product, and Design to produce technical specifications, documentation and implementation plans for new and existing functionality. - Assisted in the timely and high-quality delivery of initiatives, product features and capabilities by leading the delivery process and providing reporting to stakeholders. - Implemented scrum methodology of product development using trello.



Tech Live Connect

• IT Services and IT Consulting
• 100 - 200 Employee

• Web Development Team Lead

  • Jul 2013 - Jun 2014

  - Promoted as a Team Leader and managed team of 7 (Graphic Designers, Web Developers, Web Designers, MIS) where I used to directly report to CTO and My Managers.- Managing Projects SOW, SOP, To-Do's for team members.- Determining project requirements and developing work schedules for the team.- Keeping up-to-date with industry trends and developments.- Delegating tasks and achieving daily, weekly, and monthly goals.- Liaising with team members, management, and clients to ensure projects are completed to standard.- Motivating staff and creating a space where they can ask questions and voice their concerns.- Writing progress reports and delivering presentations to the relevant stakeholders.- Being transparent with the team about challenges, failures, and successes.

• Senior Web Developer

  • Jul 2012 - Jun 2013

  - Started with working on independent projects with custom web development practices.- Worked on Company Websites, 25+ internal reporting and CMS projects integrated with SugarCRM and MSSQL Databases.- SugarCRM Customizations and Integrations, 3rd Party APIs integrations, Payment gateways integrations.- Wordpress and Magento Customizations.- Gather and refine specifications and requirements based on technical needs.- Maintaining existing codebase, to include troubleshooting bugs and adding new features.- Developing front-end and back-end applications.- Responsible for maintaining, expanding, and scaling web applications.- Stay plugged into emerging technologies/industry trends and applied them into projects.- Coordinated with other team members and departments to get the job done on time or gather change requirements.



SecIT

• New Delhi Area, India

• Senior Web Developer

  • May 2011 - Jun 2012

  - Worked on 15+ Web Development projects including E-commerce & Custom Websites. - Hands-on experience and learning on latest frontend technologies along with PHP based MVC framework Codegniter. - Maintaining existing codebase, to include troubleshooting bugs and adding new features. - Participating in a team-oriented environment to develop complex web-based applications. - Implementing new features on existing projects. - Wrote well designed, testable, efficient code by using best software development practices. - Gather and refine specifications and requirements based on technical needs. - Coordinate with web designers to match visual design intent.



Kyrion Technologies

• India
• Computer and Network Security
• 1 - 100 Employee

• IT Security Trainer & Web Developer

  • Apr 2010 - Apr 2011

  - Joined there as a IT Security trainer. - Gave training in 2 day ethical hacking workshops at top colleges of India IITs, NIT, Bits Pilani, DTU and many others. - Gave 2 months summer training to reputated colleges students on Web Development. - Along with training used to manage internal web development projects. - Created websites layout/user interface by using standard HTML/CSS practices from scratch. - Integrated data from various back-end services and databases. - Continuously working towards making site faster and decreasing load time.