Paramjeet Kaur

Application Support Analyst at Madgex
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English Full professional proficiency
  • Hindi Full professional proficiency
  • Punjabi Full professional proficiency

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Credentials

  • CPR/AED/First Aid
    Safety First
    Jul, 2019
    - Nov, 2024
  • Android Developer
    EME Technologies
    Dec, 2016
    - Nov, 2024
  • Core Java Certified
    SPIC
    Jul, 2014
    - Nov, 2024

Experience

  • Madgex: A Wiley Brand
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Application Support Analyst
      • Nov 2020 - Present

      Monitoring 2nd line ticket queues and handling these tickets Corresponding with customers and colleagues within defined SLAs Triaging tickets to 3rd line by debugging, reproducing locally and highlighting problem Expanding on and refining technical support documentation Troubleshooting APIs using SOAP UI and Postman, identifying training gaps in staff or customers Monitoring alerts and working with Development team to fine tune and improve alerting Other duties as directed by manager

  • Smooth Commerce
    • Canada
    • Software Development
    • 1 - 100 Employee
    • Quality Assurance Analyst
      • May 2020 - Nov 2020

      • Selection or identification of test cases for automation from existing test case documentation • Creating an automation test plan using appium and java for web pages and android/IOS mobile app testing • Automation framework design and implementation according to project structure • Configure Selenium Test Environment for setup(Java, Selenium WebDriver, TestNG and Appium) • Creating, Enhancing, Debugging and Running Test Cases • File the bug in Jira with Full Description, Screenshots, Zeplin link (if issue is related to frontend ) and debugger screenshot(if issue is related to backend) • Make a Release Candidate and Staging build in android and iOS to test and saving a tag branch of each build for future purpose

  • College Pro
    • Canada
    • Consumer Services
    • 400 - 500 Employee
    • Administrative Assistant/Customer service
      • Jan 2019 - Feb 2020

      • Communicating with clients and gathering information about a project's scope, budgets and timelines • Meeting with other executives to discuss clients' project goals, progress and outcomes • Developing budgets and timelines for clients and the company they work for • Coordinating teams to meet project milestones • Assembling new teams to meet clients' or businesses' goals • Coordinating plans through salesforce

  • Laura Canada
    • Canada
    • Retail
    • 700 & Above Employee
    • Sales Associate/Store Cashier
      • Feb 2019 - Sep 2019

      Responsible for resolving problems in transactions. Processed purchases,returns and exchanges at front desk using point-of-sale system. Calmly and effectively deals with problems by providing realistic solutions. Strong interpersonal skill evidenced through collaborative team work. Consistently maintains a safe and clean work environment. Responsible for resolving problems in transactions. Processed purchases,returns and exchanges at front desk using point-of-sale system. Calmly and effectively deals with problems by providing realistic solutions. Strong interpersonal skill evidenced through collaborative team work. Consistently maintains a safe and clean work environment.

  • EME Technologies
    • Mohali, Punjab, India
    • Quality Assurance Engineer
      • Jun 2017 - Aug 2018

      • Create test plans and systems on an item and ensure that prerequisites are met • Complete test on items to check quality and know whether they are dependent upon standard to be delivered in the market • Identify issues or issues that will emerge underway and proffer answers for the issues • Keep up and improve item quality by aiding the assembling of the item, and working together with different individuals from the supervisory group • Get ready documentation, reports, and results dependent on the procedure of the test plan, delineating the disappointments, dependability, and restorative activities underway procedure

Education

  • Lambton College
    Computer Software and Database Development, Computer Engineering
    2019 - 2020
  • Punjab Technical University
    Bachelor's degree, Computer Science and Engineering
    2013 - 2017

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