Experience

ADDMARC Hospitality Marketing Services Pvt. Ltd.

• India
• Advertising Services
• 1 - 100 Employee

• Senior Management

  • Jan 2021 - Present



HDFC Life

• India
• Insurance
• 700 & Above Employee

• Senior Manager

  • Jun 2001 - Jan 2020

  Centrally managing critical business programs for Agency channel to enhance business by providing decision-making support & execution excellence Involved in efficient engagement with top business partners, delivering through enhanced relationship management, driving key sales enablers & strategic initiatives High level collaboration with key internal stakeholders to provide best in class value proposition to Agency front line sales force and partners through strategic support &… Show more Centrally managing critical business programs for Agency channel to enhance business by providing decision-making support & execution excellence Involved in efficient engagement with top business partners, delivering through enhanced relationship management, driving key sales enablers & strategic initiatives High level collaboration with key internal stakeholders to provide best in class value proposition to Agency front line sales force and partners through strategic support & driving key sales enablers. Managing the entire Sales Communication framework Sole ownership of QRC (Queries, Requests & Complaints) management for external partners/internal sales teams & grievance redressal Driving adoption & enhancing usage of mobility & digitization initiatives across Agency channel for specific mobile apps and dedicated portals Collaboration with Program Managers & Business Service Excellence teams to conduct root cause analysis to optimize existing business processes, comprehend top partner requirements and identify best practices & SLAs to facilitate improvement opportunities Initiating distributor satisfaction drives through periodic surveys, VOCs and thereby contribute towards enhancing sales team and partner experiences Webinars & video conferences to facilitate leader speak sessions for the partners covering critical topics related to Investments & Technology. Participated in flagship project Agency Life for Agency channel driven by Boston Consulting Group Critical inputs in formulating and drafting Board policies in line with regulatory requirements Efficient management of the sales exceptions to enable legitimate business credits Crucial involvement in ensuring execution & fulfillment of R&R for various business events across Agency channel such as MDRT, SPC (Star Performer Club) Involvement in effective management of Customer Ownership Policy by resolving inter channel conflicts Effective vendor management in collaboration with Marketing & Procurement teams Show less Centrally managing critical business programs for Agency channel to enhance business by providing decision-making support & execution excellence Involved in efficient engagement with top business partners, delivering through enhanced relationship management, driving key sales enablers & strategic initiatives High level collaboration with key internal stakeholders to provide best in class value proposition to Agency front line sales force and partners through strategic support &… Show more Centrally managing critical business programs for Agency channel to enhance business by providing decision-making support & execution excellence Involved in efficient engagement with top business partners, delivering through enhanced relationship management, driving key sales enablers & strategic initiatives High level collaboration with key internal stakeholders to provide best in class value proposition to Agency front line sales force and partners through strategic support & driving key sales enablers. Managing the entire Sales Communication framework Sole ownership of QRC (Queries, Requests & Complaints) management for external partners/internal sales teams & grievance redressal Driving adoption & enhancing usage of mobility & digitization initiatives across Agency channel for specific mobile apps and dedicated portals Collaboration with Program Managers & Business Service Excellence teams to conduct root cause analysis to optimize existing business processes, comprehend top partner requirements and identify best practices & SLAs to facilitate improvement opportunities Initiating distributor satisfaction drives through periodic surveys, VOCs and thereby contribute towards enhancing sales team and partner experiences Webinars & video conferences to facilitate leader speak sessions for the partners covering critical topics related to Investments & Technology. Participated in flagship project Agency Life for Agency channel driven by Boston Consulting Group Critical inputs in formulating and drafting Board policies in line with regulatory requirements Efficient management of the sales exceptions to enable legitimate business credits Crucial involvement in ensuring execution & fulfillment of R&R for various business events across Agency channel such as MDRT, SPC (Star Performer Club) Involvement in effective management of Customer Ownership Policy by resolving inter channel conflicts Effective vendor management in collaboration with Marketing & Procurement teams Show less



Hotel Juhu Centaur

• Executive

  • Jul 1995 - May 2001