Experience

Maitland

• South Africa
• Financial Services
• 1 - 100 Employee

• NX Manager Application Support Specialist

  • Apr 2020 - Present

• Front Office Specialist

  • Sep 2018 - Present

  •Build Application access controls and internal controls•Implementation and update of strict application access and controls surrounding the use of Asset Arena/Decalog;•Monitoring of adherence to agreed internal controls and highlighting the operational risks identified to Front Office Manager and client;Resolution of service requests•Accountability of resolution of all service requests logged with the Front Office/Trade Support Team;Trade Management•Manage the daily trade administration process for clients, including assistance with trade capturing and loading where needed;Resolution of complex queries to clients•Accountability for resolution of front office and Asset Arena/Decalog queries either by one's self or by escalation to appropriate person;Responsibility for Liaison:•Liaison with clients;•Direct liaison with external clients; regarding matters pertaining to the services;

• Service Delivery Manager

  • May 2019 - Apr 2020

  Provide first line support to clients on operational and reporting matters and queries, including the investigation and resolution of queries without the need for any support from other operational departments.Provide first line support to clients on system related matters and queries, specifically NX Manager and InvestOne user support, including the investigation and resolution of queries without the need for any support from other operational departments.Develop and foster a strong operational relationship with all clients, and provide operational guidance and training to clients as and when required.Managing the client requests and open items specifically related to service delivery or existing Service Level Agreements.Deliver high standards of service quality to external clients in accordance with agreed Service Level Agreements.

• Front Office Administrator

  • Jul 2014 - Aug 2018