Onboarding Specialist

• Jul 2021 - Present

Customer Care Specialist

• Apr 2019 - Jun 2021

server/runner

• Jun 2016 - Jul 2019

- Complete guest orders in 1-2 minutes while up selling through featured drinks & appetizers to encourage purchases and drive up sales - Ensures responsible distribution of alcoholic beverages to guests by verification of drivers licenses and other forms of identification to uphold company alcohol distribution policy - Maintain knowledge of the latest company promotions to encourage guest purchases of food and drink products Marcus Theaters offers - Complete guest orders in 1-2 minutes while up selling through featured drinks & appetizers to encourage purchases and drive up sales - Ensures responsible distribution of alcoholic beverages to guests by verification of drivers licenses and other forms of identification to uphold company alcohol distribution policy - Maintain knowledge of the latest company promotions to encourage guest purchases of food and drink products Marcus Theaters offers

sales/lead generation intern

• Apr 2018 - Aug 2018

• Coordinate with marketing and sales director to come up with a targeted list of companies to outreach to • Make outbound calls to about 50 decision makers in a four-hour day and qualifying contacts by inquiring about their needs and current systems they have in place • Conduct research on opportunities like tradeshows and conferences for Presage to meet potential clients • Compile spreadsheets with information outlining dates of upcoming industry events to help the team plan ahead and have a timeline for deciding if we should attend a conference

Welcome Desk ambassador

• Jan 2017 - Dec 2017

- Direct visitors attending meetings at the Nebraska Union toward their location using daily schedule of events to ensure they make it to their destination in a timely manner - Utilize resources such as the UNL website, maps, and bulletin information to assist callers/visitors with general inquiries about UNL east campus or the UNL campus - Adhere to concerns of parties hosting events at the Nebraska Union; through communication with 10-15 other staff members to resolve - Direct visitors attending meetings at the Nebraska Union toward their location using daily schedule of events to ensure they make it to their destination in a timely manner - Utilize resources such as the UNL website, maps, and bulletin information to assist callers/visitors with general inquiries about UNL east campus or the UNL campus - Adhere to concerns of parties hosting events at the Nebraska Union; through communication with 10-15 other staff members to resolve

Cashier

• Jun 2016 - Aug 2016

- Processed an average of 90 customer transactions over an 8-hour shift in a fast and efficient manner while providing friendly customer service to ensure retention of Home Depot customers - Serviced guests by taking items that they wanted to return and ensured that the items were eligible to be taken back and appropriately refunded - Processed an average of 90 customer transactions over an 8-hour shift in a fast and efficient manner while providing friendly customer service to ensure retention of Home Depot customers - Serviced guests by taking items that they wanted to return and ensured that the items were eligible to be taken back and appropriately refunded

Customer Service Representative

• Jun 2015 - Aug 2015

- Created work tickets for problems with the ESPN website that multiple users were experiencing in order to ensure customers continued to have a positive interaction with the ESPN brand - Processed customer orders for ESPN the magazine subscriptions and other ESPN products in order to ensure delivery of ESPN services to users - Trouble shooted issues with customers trying to use the WatchESPN app on various platforms such as Roku and AppleTV through utilizing various device trouble shooting templates, in order to maintain customer satisfaction with ESPN services