Paolo Tatel
Manager - Security Operations + Converged GSD at NTT Global Networks- Claim this Profile
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Bio
Experience
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NTT Global Networks
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United States
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Telecommunications
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700 & Above Employee
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Manager - Security Operations + Converged GSD
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Nov 2022 - Present
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Manager - NTT Global Operations
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Jul 2016 - Present
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Senior Engineer - BAU/LASG Global Operations
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Oct 2014 - Present
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Verizon Business
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Lead Consulting Engineer
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Jul 2010 - Oct 2014
- Function as a Team Leader, responsible for the daily operations task of the center,which includes but not limited to, Work assignments, Scheduler and Staffing concerns, Morning and Turnover reports, Vendor Escalations etc. - Subject Matter Expert, answers queries related to existing process, technical, ticketing concerns, providing direction and recommending solutions to issues at hand. - Tier2/Advance Support, expert and working knowledge on the various technology used by the… Show more - Function as a Team Leader, responsible for the daily operations task of the center,which includes but not limited to, Work assignments, Scheduler and Staffing concerns, Morning and Turnover reports, Vendor Escalations etc. - Subject Matter Expert, answers queries related to existing process, technical, ticketing concerns, providing direction and recommending solutions to issues at hand. - Tier2/Advance Support, expert and working knowledge on the various technology used by the operations center , competitive grasp on several Cisco platforms, routing and switching, voice, wireless, data center etc. Review Chronic issues and formulate plan of action to reduce repeat failures Show less - Function as a Team Leader, responsible for the daily operations task of the center,which includes but not limited to, Work assignments, Scheduler and Staffing concerns, Morning and Turnover reports, Vendor Escalations etc. - Subject Matter Expert, answers queries related to existing process, technical, ticketing concerns, providing direction and recommending solutions to issues at hand. - Tier2/Advance Support, expert and working knowledge on the various technology used by the… Show more - Function as a Team Leader, responsible for the daily operations task of the center,which includes but not limited to, Work assignments, Scheduler and Staffing concerns, Morning and Turnover reports, Vendor Escalations etc. - Subject Matter Expert, answers queries related to existing process, technical, ticketing concerns, providing direction and recommending solutions to issues at hand. - Tier2/Advance Support, expert and working knowledge on the various technology used by the operations center , competitive grasp on several Cisco platforms, routing and switching, voice, wireless, data center etc. Review Chronic issues and formulate plan of action to reduce repeat failures Show less
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Senior Technical Support Professional
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Feb 2007 - Jul 2010
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Hyundai MOBIS
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South Korea
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Motor Vehicle Manufacturing
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700 & Above Employee
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Maintenance Technician
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Jun 2003 - Jul 2006
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Education
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2011 - 2012
De La Salle University
Master of Science (M.S.), Information Technology -
1996 - 2001
University of the City of Manila (Pamantasan ng Lungsod ng Maynila-PLM)
Bachelor’s Degree, Electronics and Communications Engineering
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