Paola Ressa
Customs & Aviation Exports Clerk at DHL Express Ireland- Claim this Profile
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Portugues Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Maria Inês Cunha Lopes
I had the pleasure of working with Paola in the Morrison Hotel. Paola was a great addition to the team as her friendliness and easy going nature brought a very positive energy to the group. I was particularly impressed with her natural ability to staying calm and focused during busy periods, whilst proactively identifying tasks to complete assuring balance within the team. Moreover, Paola is great at caring for customers and solving issues that may arise, getting much praise from guests. I truly believe Paola would be a great asset to any team.
Gustavo Carvalho
Paola is a great friend of mine and she also is a great leader. I had the opportunity to work with her and being inspired everyday with her gift to lead a team. As a human, she has a huge heart and she will transform your stay and leave her mark. She became a great friend and I truly appreciate everything that she had made it for me. I can guarantee that Paola is a great person to work in your company.
Maria Inês Cunha Lopes
I had the pleasure of working with Paola in the Morrison Hotel. Paola was a great addition to the team as her friendliness and easy going nature brought a very positive energy to the group. I was particularly impressed with her natural ability to staying calm and focused during busy periods, whilst proactively identifying tasks to complete assuring balance within the team. Moreover, Paola is great at caring for customers and solving issues that may arise, getting much praise from guests. I truly believe Paola would be a great asset to any team.
Gustavo Carvalho
Paola is a great friend of mine and she also is a great leader. I had the opportunity to work with her and being inspired everyday with her gift to lead a team. As a human, she has a huge heart and she will transform your stay and leave her mark. She became a great friend and I truly appreciate everything that she had made it for me. I can guarantee that Paola is a great person to work in your company.
Maria Inês Cunha Lopes
I had the pleasure of working with Paola in the Morrison Hotel. Paola was a great addition to the team as her friendliness and easy going nature brought a very positive energy to the group. I was particularly impressed with her natural ability to staying calm and focused during busy periods, whilst proactively identifying tasks to complete assuring balance within the team. Moreover, Paola is great at caring for customers and solving issues that may arise, getting much praise from guests. I truly believe Paola would be a great asset to any team.
Gustavo Carvalho
Paola is a great friend of mine and she also is a great leader. I had the opportunity to work with her and being inspired everyday with her gift to lead a team. As a human, she has a huge heart and she will transform your stay and leave her mark. She became a great friend and I truly appreciate everything that she had made it for me. I can guarantee that Paola is a great person to work in your company.
Maria Inês Cunha Lopes
I had the pleasure of working with Paola in the Morrison Hotel. Paola was a great addition to the team as her friendliness and easy going nature brought a very positive energy to the group. I was particularly impressed with her natural ability to staying calm and focused during busy periods, whilst proactively identifying tasks to complete assuring balance within the team. Moreover, Paola is great at caring for customers and solving issues that may arise, getting much praise from guests. I truly believe Paola would be a great asset to any team.
Gustavo Carvalho
Paola is a great friend of mine and she also is a great leader. I had the opportunity to work with her and being inspired everyday with her gift to lead a team. As a human, she has a huge heart and she will transform your stay and leave her mark. She became a great friend and I truly appreciate everything that she had made it for me. I can guarantee that Paola is a great person to work in your company.
Credentials
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Professional Diploma in Graphic Design
UCD Professional AcademySep, 2021- Nov, 2024 -
Communicating with Confidence
LinkedInJun, 2021- Nov, 2024
Experience
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DHL Express Ireland
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Ireland
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customs & Aviation Exports Clerk
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Jul 2021 - Present
Customs clearance of all export shipments. Manage mailboxes, scanning documents, lodge exams, liaise with customers, comply with company procedures and process all export documentation to ensure efficient movement of goods. Experience also on video coding, denied parties procedures, manage data for dangerous goods and restricted commodities shipments exported by flights or road. Customs clearance of all export shipments. Manage mailboxes, scanning documents, lodge exams, liaise with customers, comply with company procedures and process all export documentation to ensure efficient movement of goods. Experience also on video coding, denied parties procedures, manage data for dangerous goods and restricted commodities shipments exported by flights or road.
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The Morrison Dublin, Curio Collection by Hilton
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Ireland
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Hospitality
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1 - 100 Employee
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Front Desk Receptionist
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Feb 2019 - Jun 2021
As a first contact of any customer in the hotel we have to provide a connection and being proactive. Performing kindly check-in and check-out of guests, conference reports, cashier closing, control of balance accounts, responsive and quality customer service, as luxury hotel the high quality level is required in all procedures. Providing assistance with city maps, city tours, taxis, recommendations and help with luggage. Assistance also by telephone and e-mails. Receive, sort and distribute posts. Bookings with special vouchers at our own restaurant. Ensure reception area is tidy and presentable, with all necessary stationery and material. Perform other clerical receptionist duties such as filing, photocopying. Show less
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Accor
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France
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Hospitality
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700 & Above Employee
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Welcome Desk Leader
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Oct 2016 - Nov 2018
Control of weekly reports of charge backs. Daily and monthly no show report closure. Three months of supervising experience, participation of daily briefing with all managers and give the information to staff, assistance in cases of complaints and compliments, responsible for the control the cash of each receptionist. As a first contact of any customer in the hotel we have to provide a connection and being proactive. Performing kindly check-in and check-out of guests, conference reports, cashier closing, control of balance accounts, responsive and quality customer service, as luxury hotel the high quality level is required in all procedures. Providing assistance with city maps, city tours, taxis, recommendations and help with luggage. Assistance also by telephone and e-mails. Receive, sort and distribute posts. Bookings with special vouchers at our own restaurant. Ensure reception area is tidy and presentable, with all necessary stationery and material. Perform other clerical receptionist duties such as filing, photocopying. Show less
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Senior Receptionist
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May 2015 - Sep 2016
As a first contact of any customer in the hotel we have to provide a connection and being proactive. Performing kindly check-in and check-out of guests, conference reports, cashier closing, control of balance accounts, responsive and quality customer service. Providing assistance with city maps, city tours, taxis, recommendations and help with luggage. Assistance also by telephone and e-mails. Receive, sort and distribute posts. Ensure reception area is tidy and presentable, with all necessary stationery and material. Perform other clerical receptionist duties such as filing, photocopying. Show less
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HP
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Administrative Assistant
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Dec 2009 - May 2015
Customer registration on SAP Program, sending invoices from customers, help desk of intern programs. Thorough analysis of registration information to register on SAP program. Generating reports, receive, sort and distribute posts. Supporting administrative duties of other departments, answering calls and emails quickly and politely and taking accurate messages as necessary, perform other clerical administrative duties such as filling, photocopying. Customer registration on SAP Program, sending invoices from customers, help desk of intern programs. Thorough analysis of registration information to register on SAP program. Generating reports, receive, sort and distribute posts. Supporting administrative duties of other departments, answering calls and emails quickly and politely and taking accurate messages as necessary, perform other clerical administrative duties such as filling, photocopying.
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Education
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2008 - 2010
Centro Universitário Senac
Bachelor's degree, Hospitality Administration/Management
Community
