Paola Martin
Senior Director of Operations at Breakthrough Greater Boston- Claim this Profile
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Bio
Experience
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Breakthrough Greater Boston
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United States
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Education Administration Programs
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1 - 100 Employee
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Senior Director of Operations
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Oct 2023 - Present
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Director Of Operations
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Feb 2022 - Oct 2023
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Initiative for a Competitive Inner City
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United States
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Non-profit Organizations
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1 - 100 Employee
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Office Manager
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Aug 2020 - Feb 2022
United States
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Design Consultant
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Oct 2018 - Feb 2022
Boston • Met directly with vacation rental owners to develop and implement design based on client’s budget, timeline, aesthetic and functional preferences • Recommended vendors for best quality items, provide tips for essential and selecting cleaners • Selected, purchased, and installed decorative elements and home essentials needed for incoming renters • Managed budgets, schedules and subcontractors ensuring projects are completed on time and within budget
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SBSC, Inc. (Aquired by GetixHealth)
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Office Manager, Business Operations
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May 2019 - May 2020
Newtonville, Massachusetts • Assured that all telephone traffic was managed in a professional and customer service-oriented manner • Managed relationships with vendors, service providers and landlord, ensuring that all items were invoiced and paid • Hired summer interns and allocate projects to better monitor their performance • Organized all staff meetings and company events • Coordinated onboarding for new employees including IT set up and explaining company policies • First point of contact for all… Show more • Assured that all telephone traffic was managed in a professional and customer service-oriented manner • Managed relationships with vendors, service providers and landlord, ensuring that all items were invoiced and paid • Hired summer interns and allocate projects to better monitor their performance • Organized all staff meetings and company events • Coordinated onboarding for new employees including IT set up and explaining company policies • First point of contact for all facility maintenance and repairs • Supported CEO by managing calendar and coordinating accomodations for visiting clients Show less
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Brooke Charter Schools
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United States
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Education Administration Programs
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100 - 200 Employee
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Office Manager
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Nov 2013 - Jul 2018
East Boston • Supervised the Operation Coordinator and Operations Assistant, ensuring all responsibilities were met • Ordered, tracked and reviewed budget and purchase orders of $1.5 million for entire school year • Managed vendor relations including invoices, credit card management and finance paperwork • Facilitated the annual student recruitment process including inputting applications, meeting with new incoming families, creating and updating new student files and assisting in the lottery day… Show more • Supervised the Operation Coordinator and Operations Assistant, ensuring all responsibilities were met • Ordered, tracked and reviewed budget and purchase orders of $1.5 million for entire school year • Managed vendor relations including invoices, credit card management and finance paperwork • Facilitated the annual student recruitment process including inputting applications, meeting with new incoming families, creating and updating new student files and assisting in the lottery day planning • Developed and implemented productive dismissal policies, office procedures and create operational efficiency Show less
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Labor Relation Specialist, Intern
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Jun 2013 - Jul 2013
• Reviewed and analyzed cases regarding violations of the Metropolitan Bus Authority's collective agreement • Participated in the mediation and negotiation process between employees and department managers regarding violations of collective agreements • Collaborated with the Director of the Human Resources department to find a resolution to violation cases
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Human Resources Assistant, Intern
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Jun 2013 - Jul 2013
• Responsible of personnel files for 3,000 employees ensuring confidentiality and accuracy of information • Performed customer service functions by answering question regarding employees benefits in a professional and timely manner • Collaborated with a team to create and implement a reorganization plan to improve the function of each department within the Metropolitan Bus Authority that would impact 2,000 employees • Making sure all employee records are accurate and well… Show more • Responsible of personnel files for 3,000 employees ensuring confidentiality and accuracy of information • Performed customer service functions by answering question regarding employees benefits in a professional and timely manner • Collaborated with a team to create and implement a reorganization plan to improve the function of each department within the Metropolitan Bus Authority that would impact 2,000 employees • Making sure all employee records are accurate and well maintained. • Support the HR Manager with performance review of staff • Attend disciplinary hearings when necessary • Involved in the disciplinary and grievance procedures
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Operations Associate
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Nov 2011 - Jun 2013
Replenish products and supplies to ensure in-stock conditions at all times Participate in year-end inventory and cycle counts. Responsible for payment processing and maintaining clean and orderly checkout areas
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Forever 21
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Associate
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Mar 2011 - Jun 2013
San Juan, Puerto Rico Assist and Advise costumers about the latest clothing trends in order to ensure the company best profit. Greet customers and provide an enjoyable shopping experience for all customers Communicate with the management team regarding customer requests and vendor related concerns.
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Seasonal Sales Associate
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Nov 2010 - Jan 2011
Show sales techniques to encourage a good customer relationship and enhance the buying experience Responsible for payment processing and maintaining clean and orderly checkout areas
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Education
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UNIVERSITY OF PUERTO RICO
Bachelors Degree of Arts, Labor Relations; Business Administration