Experience

Zendesk

• Software Development
• 700 & Above Employee

• Director - Customer Success - EMEA

  • Mar 2021 - Present

  Paris, Île-de-France, France

• Senior Manager - Customer Success - Commercial EMEA

  • Jul 2020 - Feb 2021

  Paris, Île-de-France, France

• Senior Manager - Customer Success, Central and Southern Europe

  • Oct 2018 - Jun 2020

  Paris Area, France



LinkedIn

• IT Services and IT Consulting
• 1 - 100 Employee

• Head of EMEA Customer Success - Key markets France & DACH + Western Europe

  • Jan 2017 - Sep 2018

  Paris Area, France Leading our Customer Success Organisation in Continental Europe. The team is made of 5 managers reporting to me and 50 individual contributors reporting to them and spread over Dublin, Munich, Paris, Stockholm, Amsterdam, Madrid and Milan. We cover Enterprise, Commercial and SMB accounts trough a blend of High, medium and at scale activities. Our main objective is to maximise the success of our clients through consulting and education activities for our Talent Solution products. We are measured… Show more Leading our Customer Success Organisation in Continental Europe. The team is made of 5 managers reporting to me and 50 individual contributors reporting to them and spread over Dublin, Munich, Paris, Stockholm, Amsterdam, Madrid and Milan. We cover Enterprise, Commercial and SMB accounts trough a blend of High, medium and at scale activities. Our main objective is to maximise the success of our clients through consulting and education activities for our Talent Solution products. We are measured on client retention and proud to state that it is consistently above 95% LinkedIn connects the world’s professionals to make them more productive and successful and transforms the ways companies hire, market, and sell. Our vision is to create economic opportunity for every member of the global workforce through the ongoing development of the world’s first Economic Graph. LinkedIn is now a Microsoft Corporation Company.

• Senior Manager - Customer Success Consulting, Southern Europe and Mena

  • Apr 2016 - Jan 2017

  Paris Area, France During this journey of transformation toward a Customer Success organization the team has grown and it is made now of 16 Customer Success Managers and two regional team leaders servicing our clients over more than 20 countries. We are measured on clients retention and for two consecutive years we over achieved our targets becoming in some countries best in class in the SAS Industry.

• Manager - Customer Success - Southern Europe and Mena

  • Jan 2015 - Mar 2016

  Paris Area, France During the past year, our Consulting organisation has gone through a major change as we moved away from product consulting to set the foundations of the first Customer Success department in the company. I had the privilege of being part of the founding leadership team and I had the challenge and the pleasure to lead a very talented team of 12 consultants based out of our Paris, Milan, Madrid and Dubai offices though the transformation of their role and objectives. We provide Project… Show more During the past year, our Consulting organisation has gone through a major change as we moved away from product consulting to set the foundations of the first Customer Success department in the company. I had the privilege of being part of the founding leadership team and I had the challenge and the pleasure to lead a very talented team of 12 consultants based out of our Paris, Milan, Madrid and Dubai offices though the transformation of their role and objectives. We provide Project Management, Change Management, Talent Acquisition and Social Recruiting expertise to our clients in Southern Europe and Mena.

• Manager - Global Product Consulting, Southern Europe and Mena

  • Sep 2012 - Dec 2014

  Paris Area, France I joined LinkedIn when the Paris office was still in a start up mode and our Milan, Madrid and Dubai offices were about to open. It was such an exciting moment to join an hyper grow company and participate in building its operations and identity in Southern Europe and Mena. In less than two years, I managed to build a very strong team of product experts whose role was to optimise LinkedIn Talent Solutions product usage for our clients.



FactSet Research Systems

• 1 - 100 Employee

• Regional Consulting Manager - France & French speaking Switzerland

  • Feb 2005 - Sep 2012

  Paris Area, France During seven year I recruited, managed and coached more than two/ third of the whole sales and consulting workforce in the Paris office. I have been in charge of our biggest change management project, following the acquisition of a local player and the consequent migration of their clients towards our platform. I learned how to transform obstacles into opportunities and enjoy the change. My team was made of two Assistant Consulting Managers and twenty consultants providing pre-sales and… Show more During seven year I recruited, managed and coached more than two/ third of the whole sales and consulting workforce in the Paris office. I have been in charge of our biggest change management project, following the acquisition of a local player and the consequent migration of their clients towards our platform. I learned how to transform obstacles into opportunities and enjoy the change. My team was made of two Assistant Consulting Managers and twenty consultants providing pre-sales and post-sales consulting services to more than 150 buy side and sales side clients in France and French speaking Switzerland. Our portfolio of advanced analytical solutions was made of powerful and flexible tools requiring expert advice in order to deliver their full potential. Our job was challenging and we went through constant learning. We covered project management, change management, project implementation,delivery of onsite training and assisted sales in client acquisition activities.

• Senior Consultant

  • Jan 2003 - Jan 2005

  Paris Area, France One of the first three employees to set up our Paris office. I enjoyed working in start -up mode for a couple of years, during which our company went from 3 employees to more than 150 following a local company acquisition. We have been rapidly very successful in developing and supporting local business for both Investment Banking and Investment Management market segments.

• Consultant

  • Apr 2001 - Dec 2002

  London, United Kingdom I started as a member of the Investment Banking team and moved to Paris one and a half year later. My role consisted in providing advice and training on our software to our hand users.



Datamonitor

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Sales Executive

  • May 1999 - Mar 2000

  London, United Kingdom In charge of new business development in Italy, Spain and Scandinavia, targeting top consulting and advertising companies and European public institutions. Our team was in charge of the launch of a new e-business online portal to sell market research and data.



Mathmos

• United Kingdom
• 1 - 100 Employee

• Sales Executive

  • Sep 1998 - Apr 1999

  London, United Kingdom Mathmos designs, manufactures and markets its own range of award winning branded ambient lights. I was responsible for Italian, Scandinavian, Japanase and Australian markets, dealing with agents, distributors and attending international design fairs.