Paola Tanas
Operations Manager at Dragoti Ltd- Claim this Profile
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Bio
Credentials
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Certified Fire Marshall (FM)
TUTORCARE.COMJan, 2019- Oct, 2024 -
MEDIC Emergency First Aid
TUTORCARE.COMJan, 2019- Oct, 2024 -
Diploma de Espanol NIVEL B1
Instituto CervantesSep, 2014- Oct, 2024 -
Master in office (ICT Europe ) Certificate
Free ICT Europe FoundationJan, 2013- Oct, 2024 -
ECDL (Core)
ICDL EuropeJan, 2011- Oct, 2024
Experience
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Dragoti Ltd
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United Kingdom
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Construction
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1 - 100 Employee
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Operations Manager
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Oct 2021 - Present
Dealing with Major works Dealing with sub contractors, customers and clients. Gained experience in developing and maintaining effective operations. Supervise various construction projects within deadline. Health and Safety works Analysed cost for all the jobs and maintained profitability. Coordinated with operations director and sub contractors to complete the works. Ensured optimal level of customer satisfaction. Dealing with customer queries and complaints. Prepare and issue maintenance budgets and monitor expenditure. Check and approve invoices from contractors. Appoint and monitor the performance of contractors carrying out minor repairs. Drafting of service charge budgets. Budget control. Site visits. Show less
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Oncall Property Services ltd
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United Kingdom
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Construction
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1 - 100 Employee
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Assistant Operations Manager
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Sep 2019 - Sep 2021
Dealing with sub contractors, customers and clients. Gained experience in developing and maintaining effective operations. Supervise various construction projects within deadline. Health and Safety works. RAMs and Permits. Analysed cost for all the jobs and maintained profitability. Coordinated with operations director and sub contractors to complete the works. Ensured optimal level of customer satisfaction. Dealing with customer queries and complaints. Prepare and issue maintenance budgets and monitor expenditure. Check and approve invoices from contractors. Appoint and monitor the performance of contractors carrying out minor repairs. Drafting of service charge budgets. Budget control. Health and Safety risk assessments Show less
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Resident Hotels
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United Kingdom
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Hospitality
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1 - 100 Employee
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Front desk - Guest relations
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Jan 2018 - Sep 2019
Serve in a multifaceted role revolving around relationship management, payment/invoice processing, front desk operations management, data entry and document control. Ensure ongoing compliance to organisational policies and procedures. Responsible of the handle of new reservation via email or phone. Constantly driving TripAdvisor to achieve 5* reviews on a daily basis. Replying to guest reviews on Expedia, Booking.com and Google. Serve in a multifaceted role revolving around relationship management, payment/invoice processing, front desk operations management, data entry and document control. Ensure ongoing compliance to organisational policies and procedures. Responsible of the handle of new reservation via email or phone. Constantly driving TripAdvisor to achieve 5* reviews on a daily basis. Replying to guest reviews on Expedia, Booking.com and Google.
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Mykonos Dove Beachfront Hotel
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Greece
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Hospitality
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1 - 100 Employee
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Front desk - Guest Relations
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May 2017 - Nov 2017
Welcoming guests to the hotel in a polite, friendly and helpful manner. Concierge services (booking cars, private boats, restaurants, tours, events, etc.) Promote and explain sell excursions, services, facilities and special programs and events in the hotel. Car parking arrangements. Responsible for the efficient check in/check out, invoices, payments and billing queries. Emails, bookings and maintaining the reservations calendar. Welcoming guests to the hotel in a polite, friendly and helpful manner. Concierge services (booking cars, private boats, restaurants, tours, events, etc.) Promote and explain sell excursions, services, facilities and special programs and events in the hotel. Car parking arrangements. Responsible for the efficient check in/check out, invoices, payments and billing queries. Emails, bookings and maintaining the reservations calendar.
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Office Manager
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Apr 2015 - Oct 2016
Attendance of the reservations department. Internal and external communication with customers, hotels, travel partners ( Aktina Travel Agency Athens) and other Travel agencies. Control of the market trends and competition. Responsible for the cash desk. Responsible for the drivers schedule. Responsible for the drivers funds. Responsible for the management of office system. Sales and bookings. Attendance of the reservations department. Internal and external communication with customers, hotels, travel partners ( Aktina Travel Agency Athens) and other Travel agencies. Control of the market trends and competition. Responsible for the cash desk. Responsible for the drivers schedule. Responsible for the drivers funds. Responsible for the management of office system. Sales and bookings.
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Assistant in Accounting department- Trainee
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Sep 2013 - Apr 2014
Assisting with research, filing, data entry, and recording and maintaining accurate and complete financial records. Preparing financial reports, such as balance sheets and income statements, invoices, and other documents. Working with FreshBooks bookkeeping software. Assisting with research, filing, data entry, and recording and maintaining accurate and complete financial records. Preparing financial reports, such as balance sheets and income statements, invoices, and other documents. Working with FreshBooks bookkeeping software.
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Assistant Reservations Manager
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Aug 2013 - Dec 2013
Assistant in reservation department. Working with other colleagues to ensure that the guest areas are clean and tidy and as we want to following our hotel standards. Check In /check out. Concierge services. Assistant in reservation department. Working with other colleagues to ensure that the guest areas are clean and tidy and as we want to following our hotel standards. Check In /check out. Concierge services.
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Education
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2020 -
British Academy of Interior Design
Bachelor of Arts - BA, Interior Design -
2011 - 2014
University of Peloponnese
Bachelor's degree, Business Administration, Management and Operations
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