Paola Plasencia Marín
Portfolio Manager at Santander Global Tech- Claim this Profile
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Inglés Professional working proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
Credentials
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ITIL® 4 Managing Professional Certificate
PeopleCertOct, 2021- Oct, 2024 -
ITILMLC® Managing Across the Lifecycle Certificate
EXIN your ICT competence partnerDec, 2016- Oct, 2024 -
ITIL® Expert Certificate in IT Service Management (ITILEXP)
AXELOS Global Best PracticeDec, 2016- Oct, 2024 -
ITILCSI® Continual Service Improvement Certificate
EXINNov, 2016- Oct, 2024 -
ITILSO ® Service Operation Certificate
EXINOct, 2016- Oct, 2024 -
ITILSD ® Service Design Certificate
EXINSep, 2016- Oct, 2024 -
ITILSS® Service Strategy Certificate
EXINAug, 2016- Oct, 2024 -
ITILST ® Service Transition Certificate
EXINJul, 2016- Oct, 2024 -
Certified Integrator Agile Service Projects
EXINAug, 2014- Oct, 2024 -
EXIN Agile Scrum Foundation
EXINAug, 2014- Oct, 2024 -
ITIL® Foundation Certificate in IT Service Management
EXINJul, 2014- Oct, 2024 -
PMP - Project Management Professional
Project Management InstituteJul, 2014- Oct, 2024
Experience
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Santander Global T&O
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Spain
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IT Services and IT Consulting
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100 - 200 Employee
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Portfolio Manager
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Nov 2018 - Present
Responsible of overall Strategy and Product Management functions, including governance, lean budget, demand and portfolio management. Responsible of overall Strategy and Product Management functions, including governance, lean budget, demand and portfolio management.
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Santander
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Spain
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Banking
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700 & Above Employee
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IT Programme Manager
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Feb 2017 - Nov 2018
(+) Use established project methodologies to control, log, manage and monitor project timescales, costs, risks, assumptions, change control, issues and dependencies; benefit realization, milestones and outcomes; stakeholders and communications, ensuring that the right level of quality is achieved and escalating as appropriate to overcome delays, difficulties or cost over-runs. (+) Define and implement overall planning approaches, obtaining acceptance and buy-in from all stakeholders.(+) Ensure that planning standards and guidelines are adhered to cross-functional project (s)/programme, providing guidance and coaching to colleagues as appropriate.
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Santander UK
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United Kingdom
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Banking
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700 & Above Employee
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IT Knowledge & Configuration Manager
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Oct 2015 - Sep 2017
(+) Coordinate and maintain the information published on the Knowledge management system.(+) Ensure that corporate services are aligned with changing business needs by identifying and implementing improvements to IT services, CMDB and processes that support the business.(+) Improve effectiveness, efficiency and economics of all processes associated with delivering IT services by reviewing and analysing data from service components, systems and sub-systems.(+) Utilise available information to identify and implement policies, processes, procedures and activities to improve IT service quality and compliance.(+) Review, analyse, prioritize and make the recommendations on improvement and opportunities in each lifecycle stage, performing gap analysis to identify deficiencies in IT processes and procedures and using monitoring and reporting. (+) Review and analyse learning opportunities from customer feedback, performance indicators, trends and service reviews and identify appropriate actions designed to improve service level management.(+) Act as a change agent and constantly challenge the status quo, leading cross-functional project teams formed to implement change and drive to a gradual and continual improvement in service quality, where justified.(+) Champion, track, measure and report on opportunities for improvements in organizational structure, 3rd parties, technology, staff, skills and training.(+) Define critical success factors CSFs and key performance indicators in line with organizational goals.(+) Act as a subject matter expert on service management issues and provide regular updates to key stakeholders on the progress and impact of the service improvement plan.
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Devoteam Digital Impulse
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France
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Business Consulting and Services
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300 - 400 Employee
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Senior IT Consultant
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Jan 2013 - Apr 2015
(+) Involved in the strategy, design, transition, operation and continual service improvement of IT Services. Responsible for scoping, designing, deploying and optimizing support and managed service solutions.(+) Define, create and/or redesign business process. Contribute to the design, development and refinement of the area processes ensuring integration with other relevant processes and functions in line with ITIL best practices. (+) Contribute to IT Service Management reporting and analytics. Create and review Dashboards, KPIs, Service Level and Operating Level Agreements (SLAs, OLAs, UCs).(+) IT Project Management according to PMBOK® standard. Create and control project documentation including the WBS and the project plan; contributes to requirements, communication plan, risk schedule, and change control.(+) SCRUM Project Management. Use agile software development methodologies to engage with teams delivering new solutions globally.(+) Analysis, design and development of Remedy Projects (ITSM, ARS, CMDB, SRM and Analytics).(+) ServiceNow Project Management (ITSM, CMDB, SC and Performance Analytics).(+) Assist the Presales team in the development of technical and functional proposal.(+) Design, prepare and conduct training courses relating to tool usage.Customers: DVT Group, Repsol, Renfe, Banco Popular.
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Remedy Analyst
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Oct 2012 - Jan 2013
(+) Updating and maintaining the Configuration Management Database (CMDB), ensuring that data quality and accuracy is of the highest standard.(+) Investigation and resolution of all problems reported against the Configuration Management process.(+) Ensuring that the appropriate data, forms and CIs are available for use by all authorised personnel.(+) Control the creation of new configuration items in accordance with the business services.(+) Responsible for the successful mapping of new configuration items.(+) Support, maintenance and management of Business Objects reports.
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Corporación Digitel
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Venezuela
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Telecommunications
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700 & Above Employee
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System Specialist
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Aug 2010 - Oct 2012
(+) CRM Project Management.(+) Analysis, design and development of Remedy Projects.(+) IT Services Administration: ITSM and CMDB.(+) Analysis, design and development of ETL process. PL/SQL programming. (+) CRM Project Management.(+) Analysis, design and development of Remedy Projects.(+) IT Services Administration: ITSM and CMDB.(+) Analysis, design and development of ETL process. PL/SQL programming.
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Education
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2013 - 2014
EAE Business School
Master in Project Management -
2004 - 2010
Universidad Metropolitana (VE)
System Engineer -
2013 - 2014
Universidad Camilo José Cela
Master in Project Management -
2017 - 2018
Universidad de Cantabria
Expert in Economics for Banking Professionals, Economics -
2015 - 2015
Coventry College
English as a Foreign Language -
2008 - 2010
Universidad Metropolitana (VE)
Postgraduate certificate in Financial Engineering -
2008 - 2010
Universidad Metropolitana (VE)
Postgraduate certificate in Quantitative Methods in Finance -
2008 - 2009
Universidad Metropolitana (VE)
Postgraduate certificate in Administration and Management -
2008 - 2009
Universidad Metropolitana (VE)
Postgraduate certificate in Telecommunications
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