Paola Pezoa
Associate Consultant at Modalis Infrastructure Partners Inc.- Claim this Profile
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Spanish Native or bilingual proficiency
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English Full professional proficiency
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Portuguese Limited working proficiency
Topline Score
Bio
Credentials
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Registered Lobbyist
Miami-Dade CountySep, 2019- Nov, 2024 -
Small Business Enterprise
Miami-Dade CountyAug, 2019- Nov, 2024 -
Leadership and Coaching
Universidad Adolfo IbáñezDec, 2014- Nov, 2024 -
Executive Coach
iPEC Coaching
Experience
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Modalis Infrastructure Partners Inc.
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Canada
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Aviation & Aerospace
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1 - 100 Employee
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Associate Consultant
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Dec 2020 - Present
Advisory on airport infraestructure and airport operations. Projects/Achievements: • LatAm Business Development for airport security high-tech solutions (2021-22) • VIP Terminal Business Development at Miami International Airport - strategic advisory on RFP process, airport infraestructure and operations, VIP lounge customer experience, lobbying consulting and provided local resources (2021-22) • LatAM Air Cargo facility and warehouse operations - assistance to an institutional… Show more Advisory on airport infraestructure and airport operations. Projects/Achievements: • LatAm Business Development for airport security high-tech solutions (2021-22) • VIP Terminal Business Development at Miami International Airport - strategic advisory on RFP process, airport infraestructure and operations, VIP lounge customer experience, lobbying consulting and provided local resources (2021-22) • LatAM Air Cargo facility and warehouse operations - assistance to an institutional investor for buy-side due diligence and market analysis for potential acquisition of a minority stake in a multi-warehouse air cargo operation located at a major South American hub airport (2020-21) • Strategic advisor for air cargo and logistics projects, including support for feasibility study to establish a mixed ecommerce and conventional air cargo handling facility at Vancouver Int’l Airport (2021) Show less Advisory on airport infraestructure and airport operations. Projects/Achievements: • LatAm Business Development for airport security high-tech solutions (2021-22) • VIP Terminal Business Development at Miami International Airport - strategic advisory on RFP process, airport infraestructure and operations, VIP lounge customer experience, lobbying consulting and provided local resources (2021-22) • LatAM Air Cargo facility and warehouse operations - assistance to an institutional… Show more Advisory on airport infraestructure and airport operations. Projects/Achievements: • LatAm Business Development for airport security high-tech solutions (2021-22) • VIP Terminal Business Development at Miami International Airport - strategic advisory on RFP process, airport infraestructure and operations, VIP lounge customer experience, lobbying consulting and provided local resources (2021-22) • LatAM Air Cargo facility and warehouse operations - assistance to an institutional investor for buy-side due diligence and market analysis for potential acquisition of a minority stake in a multi-warehouse air cargo operation located at a major South American hub airport (2020-21) • Strategic advisor for air cargo and logistics projects, including support for feasibility study to establish a mixed ecommerce and conventional air cargo handling facility at Vancouver Int’l Airport (2021) Show less
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ACHIEVE Airport and Aviation Inc.
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Miami/Fort Lauderdale Area
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President / Senior Consultant
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Dec 2017 - Present
Provides consulting in airline management, operation and infraestructure, adding value to airline customers wherever possible. ACHIEVE AIRPORT AND AVIATION INC. provides support in staffing and airport-focused resources. Certifications: SBE, LDB, DBE, ACDBE , and Registered Lobbyst at Miami-Dade County. Projects/Achievements: • Airline implementation of efficient operational processes and advisory on commercial and operational air transport activities in North and Latin America… Show more Provides consulting in airline management, operation and infraestructure, adding value to airline customers wherever possible. ACHIEVE AIRPORT AND AVIATION INC. provides support in staffing and airport-focused resources. Certifications: SBE, LDB, DBE, ACDBE , and Registered Lobbyst at Miami-Dade County. Projects/Achievements: • Airline implementation of efficient operational processes and advisory on commercial and operational air transport activities in North and Latin America (2021- Present) • Designed customer’s administrative and operational procedures and company policies for Cargo Handling business. Assisted customer with regulatory compliance (2020-Present) Currently contracted services: * Sky Bus S.A.C. - Peruvian Non-schedule air cargo only airline * National Airport Services - Cargo Handling Show less Provides consulting in airline management, operation and infraestructure, adding value to airline customers wherever possible. ACHIEVE AIRPORT AND AVIATION INC. provides support in staffing and airport-focused resources. Certifications: SBE, LDB, DBE, ACDBE , and Registered Lobbyst at Miami-Dade County. Projects/Achievements: • Airline implementation of efficient operational processes and advisory on commercial and operational air transport activities in North and Latin America… Show more Provides consulting in airline management, operation and infraestructure, adding value to airline customers wherever possible. ACHIEVE AIRPORT AND AVIATION INC. provides support in staffing and airport-focused resources. Certifications: SBE, LDB, DBE, ACDBE , and Registered Lobbyst at Miami-Dade County. Projects/Achievements: • Airline implementation of efficient operational processes and advisory on commercial and operational air transport activities in North and Latin America (2021- Present) • Designed customer’s administrative and operational procedures and company policies for Cargo Handling business. Assisted customer with regulatory compliance (2020-Present) Currently contracted services: * Sky Bus S.A.C. - Peruvian Non-schedule air cargo only airline * National Airport Services - Cargo Handling Show less
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NATIONAL AIRPORT SERVICES INC.
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Miami/Fort Lauderdale Area
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Vice President / Airport Operations Consultant
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Mar 2018 - Feb 2021
Directed company’s strategic activities to obtain process efficiency and efficacy thru the optimal use of equipment, facilities and personnel. As Consultant, provided services in MIA's Airport Capital Improvement Projects, Baggage Handling Systems and Charter Flight Operations. As VP, oversaw all Cargo Handling, GSE, and Ground Handling. Directed company’s strategic activities to obtain process efficiency and efficacy thru the optimal use of equipment, facilities and personnel. As Consultant, provided services in MIA's Airport Capital Improvement Projects, Baggage Handling Systems and Charter Flight Operations. As VP, oversaw all Cargo Handling, GSE, and Ground Handling.
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Ultra Aviation Services Inc
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United States
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Airlines and Aviation
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1 - 100 Employee
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General Manager
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Mar 2017 - Feb 2018
Directed company's daily operations, turn around processes, ground handling, passenger services and employee relations. Implemented efficiencies in workflow and enhancecd customers experience. Directed company's daily operations, turn around processes, ground handling, passenger services and employee relations. Implemented efficiencies in workflow and enhancecd customers experience.
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Gulfstream Air Charter Inc.
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Miami/Fort Lauderdale Area
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General Manager
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Jun 2016 - Feb 2017
Confered with shareholders to establish long-range goals and tactical plans on charter operations. Lead the company to achieve profitability, cash flow, and business goals. Managed Profit and Loss and approved accounting analysis for budgetary planning and implementation of operational efficiency. Confered with shareholders to establish long-range goals and tactical plans on charter operations. Lead the company to achieve profitability, cash flow, and business goals. Managed Profit and Loss and approved accounting analysis for budgetary planning and implementation of operational efficiency.
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TA Connections
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United States
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Travel Arrangements
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300 - 400 Employee
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Director of Account Management
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Oct 2015 - Mar 2016
Managing Director of Account Management for a portfolio of global airline clients with multi-regional footprints. Main focus on developing and implementing strategies to maximize savings for airlines and ensure margin for the company. Provided client relationship management, business analysis, procurement services and operational support for all accounts. Managing Director of Account Management for a portfolio of global airline clients with multi-regional footprints. Main focus on developing and implementing strategies to maximize savings for airlines and ensure margin for the company. Provided client relationship management, business analysis, procurement services and operational support for all accounts.
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LATAM Airlines
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Chile
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Airlines and Aviation
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700 & Above Employee
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AIRPORT DIRECTOR LATAM AIRLINES
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Nov 2007 - Aug 2015
Directed overall airline operations at Miami International Airport for LATAM Airlines Group with 21 daily international flights. Responsible for +300 employees assuring team engagement and high performance standards. In charge of P&L and operational budget. Responsible for maintaining optimal standards in safety, customer experience, cost efficiency and profitability. *Board member of AIRLINE MANAGEMENT COUNCIL and MIAMI AIRPORT AFFAIRS COMMITTEE (2009-2015). *Launched LATAM's VIP… Show more Directed overall airline operations at Miami International Airport for LATAM Airlines Group with 21 daily international flights. Responsible for +300 employees assuring team engagement and high performance standards. In charge of P&L and operational budget. Responsible for maintaining optimal standards in safety, customer experience, cost efficiency and profitability. *Board member of AIRLINE MANAGEMENT COUNCIL and MIAMI AIRPORT AFFAIRS COMMITTEE (2009-2015). *Launched LATAM's VIP Lounge servies +800 customers daily. *Achieved $1.5 MM in cost-savings thru switching over to a proprietary equipment model. *Appointed to launch LAN Colombia airport operations in Bogota.
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HR Business Partner Consultant
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Jun 2003 - Oct 2007
Senior HR Generalist for the business client groups assigned. Most assignments were related to organizational development, talent acquisition, onboarding and development, succession planning, compensation/benefits, and performance incentives. Successfully managed multiple projects from inception to completion. Designed training to implement and integrate new infrastructure and systems for the cargo operations.
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Flight Crew Coordination Manager North America
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Oct 2001 - Jun 2003
Responsible for In-Flight services in the U.S. and crew scheduling for pilots and flight attendants. Complying with FAA, International Aeronautical entities regulations and union statues. In charged of crew stay, hotel negotiations and SLA agreements.
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Passenger Service Manager
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Jan 1995 - Sep 2001
Maintained high standards in customer service and safety. Assured on-time performance and customer satisfaction by delivering quality services. Maintained key relationships with local authorities.
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Education
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2008 - 2011
Nova Southeastern University
Master of Business Administration (M.B.A.), MBA Executive -
2004 - 2006
University of Miami - School of Business
Strategic Human Resources, Human Resources Management/Personnel Administration, General -
1992 - 1995
Florida International University
Bachelor of Science (BS), Psychology -
Universidad Adolfo Ibáñez
LEADERSHIP AND COACHING CERTIFICATION - DIPLOMADO EN LIDERAZGO Y COACHING, Organizational Leadership -
Institute for Professional Excellence in Coaching
Executive Coach Certification -
Nova Southeastern University
MBA
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