Experience

Twinkly

• Italy
• Electric Lighting Equipment Manufacturing
• 1 - 100 Employee

• User Satisfaction Specialist

  • Sep 2022 - Present



Triboo Group

• Italy
• Technology, Information and Internet
• 100 - 200 Employee

• Social Community Manager Senior - Social Customer Care Specialist Senior

  • Jan 2017 - Aug 2022

  • Customer care on social media pages belonging to different companies (such as Somatoline Cosmetic, Chilly, Lottomatica, Fabbri, Agos, E.ON, Coin, Bialetti, Candy, Blundstone, etc), initially managed through an internal archiving and reporting tool, subsequently through a ticketing platform. • Customer assistance aiming at guiding the users through the goods offered and promoted by the brands; • Website and newsletter content management: creation and modification of digital content; • Creation of Power Point presentations; • Creation and update of FAQs for our Clients; • Creation of online documentation for job management; • Animation and moderation of an online gaming chat (Lottomatica); • Creation of chat games to be proposed to users of the online gaming platform; • Data analysis; • Customer care, managed through a ticketing system relating to services offered by the internet company Italia OnLine. • New employees training. Show less



Bootique srl

• Milano, Italia

• Community Manager

  • Sep 2015 - Dec 2017

  • Customer care on social media pages belonging to different companies (such as Somatoline Cosmetic, Chilly, Lottomatica, Fabbri, Agos, E.ON, Coin, Bialetti, Candy, Blundstone, etc), initially managed through an internal archiving and reporting tool, subsequently through a ticketing platform. • Customer assistance aiming at guiding the users through the goods offered and promoted by the brands; • Creation of Power Point presentations; • Creation of online documentation for job management; • Animation and moderation of an online gaming chat (Lottomatica); • Creation of chat games to be proposed to users of the online gaming platform; • Data analysis; • Customer care, managed through a ticketing system relating to services offered by the internet company Italia OnLine. • New employees training. Show less



longliverocknroll.it

• Online Editor

  • Mar 2015 - Apr 2016

  •Live musical reports; •New releases reviews; •News updates of the national and international music scene. •Live musical reports; •New releases reviews; •News updates of the national and international music scene.



Zodiak Active

• Entertainment Providers
• 1 - 100 Employee

• Moderatrice di communities - Social Web

  • Jun 2012 - Aug 2015

  • Customer care on social media pages belonging to different companies (such as Somatoline Cosmetic, Chilly, Lottomatica, Fabbri, Agos, E.ON, Coin, Bialetti, Candy, Blundstone, etc), initially managed through an internal archiving and reporting tool, subsequently through a ticketing platform. • Customer assistance aiming at guiding the users through the goods offered and promoted by the brands; • Creation of Power Point presentations; • Creation of online documentation for job management; • Animation and moderation of an online gaming chat (Lottomatica); • Creation of chat games to be proposed to users of the online gaming platform; • Data analysis; • Customer care, managed through a ticketing system relating to services offered by the internet company Italia OnLine. • New employees training. Show less



Poste Italiane

• Italy
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Addetta allo smistamento

  • Nov 2014 - Jan 2015

  • Mail sorting; • Loading and unloading of shipments; • Sampling and cutting of products. • Mail sorting; • Loading and unloading of shipments; • Sampling and cutting of products.



Teatro del Buratto

• Receptionist, data enter, customer care, bookings, documents archiving, personal assistant

  • Jan 2013 - Mar 2013

  • Management of bookings; • Data entry; • Management of Bordero SIAE applications for performances; • Ushering; • Management of relations with institutions, mainly SIAE; • Receptionist; • In charge of filing invoices and documents relating to the activities of the theater; • Customer relations. • Management of bookings; • Data entry; • Management of Bordero SIAE applications for performances; • Ushering; • Management of relations with institutions, mainly SIAE; • Receptionist; • In charge of filing invoices and documents relating to the activities of the theater; • Customer relations.



INCENTIVE PROMOMEDIA S.R.L.

• Milano, Italia

• Promoter vendite

  • Dec 2011 - Dec 2011

  • Promotion of gift boxes of the RegalOne company; • Assistance to customers in choosing the most suitable box; • Promotion to customers of competitions activated by the company to win gift boxes. • Promotion of gift boxes of the RegalOne company; • Assistance to customers in choosing the most suitable box; • Promotion to customers of competitions activated by the company to win gift boxes.



Come In s.r.l.

• Milano, Italia

• Assistente di segreteria

  • Jun 2004 - Jul 2004

  • Support for the relocation of managers and their families from their country of residence to Italy; • Compilation and request of Residence Permits for clients and their families; • Management of bureaucratic procedures related to the relocation of customers; • Management of accommodations according to the Manager’s needs; • Secretarial duties. • Support for the relocation of managers and their families from their country of residence to Italy; • Compilation and request of Residence Permits for clients and their families; • Management of bureaucratic procedures related to the relocation of customers; • Management of accommodations according to the Manager’s needs; • Secretarial duties.