Graduate Developer - Risk Solutions

• Oct 2023 - Present

Intern - Business Consulting - Tech Risk

• Jun 2023 - Jul 2023

• Specialized in the Tech Risk area, focused on enhancing Operational Resilience particularly regarding to Third Party Risk Management. • Engagement with the project through meetings to understand the specific challenges and goals of the client. • Analysed and organised data for the preparation of client presentations and deliverables. • General project support by assisting the team in managing project timelines, coordinating meetings, and maintaining project documentation. • Specialized in the Tech Risk area, focused on enhancing Operational Resilience particularly regarding to Third Party Risk Management. • Engagement with the project through meetings to understand the specific challenges and goals of the client. • Analysed and organised data for the preparation of client presentations and deliverables. • General project support by assisting the team in managing project timelines, coordinating meetings, and maintaining project documentation.

Supervisor (Food Hall)

• Oct 2020 - May 2023

• Delivered exceptional customer service, consistently exceeding expectations to ensure a positive shopping experience. • Maintained the shop floor at peak operational standards in alignment with the brand's image and guidelines. • Worked together with the team in order to motivate and mentor them to exceed performance targets. • Delivered exceptional customer service, consistently exceeding expectations to ensure a positive shopping experience. • Maintained the shop floor at peak operational standards in alignment with the brand's image and guidelines. • Worked together with the team in order to motivate and mentor them to exceed performance targets.

Operational Risk Analyst

• Sep 2017 - Dec 2019

• Implemented and monitored key controls (SOX and non-SOX) in the operational areas. • Analysed historic data from health and life insurance processes, identified risk trends and proposing restructuring or improvements in the processes. • Monitored internal and external audits, coordinated deliverable requirements and established remediation plans for the closure of the detected issues. • Provided clear and concise risk reports to the management for decision-making and strategic planning purposes. Show less

Customer Service Analyst

• Mar 2016 - Sep 2017

• Collaborated closely with one of the main company vendors, offering crucial support for addressing reported issues and contributing to ongoing project developments. • Conducted analysis of key indicators related to user interactions and traffic patterns on the company websites and generated the development of targeted solutions aimed at enhancing contact point usability and optimizing user experience. • Administered, monitored, and executed projects, ensuring success across all development phases and timely delivery of final outcomes. Show less

Advertising Assistant

• Mar 2013 - Mar 2016

• Monitored and controlled of compliance according to internal regulations as well as weekly activities with the objective of guaranteeing customer satisfaction. • Monitored and controlled of compliance according to internal regulations as well as weekly activities with the objective of guaranteeing customer satisfaction.